[nabs-l] Telemarketer job on campus

[Ashley Bramlett]

Hi Cindy,

Glad you shared your experience. Which software was used?
What type of call center were you in?
I wonder how you navigated the database fast enough.

I could see myself going to solicit donations.

I might need to get a call center job since no one seems to be hiring office 
staff at the entry level now.

Ashley

-----Original Message----- 
From: Cindy Bennett via nabs-l
Sent: Thursday, August 28, 2014 6:06 PM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] Telemarketer job on campus

Hi Minh,

I recently worked a calling job. You can easily obtain a split
headset; it has 2 headphone jacks and you would hear your computer
plus screen reader in one ear and the person on the phone in the other
ear. I thought the split headset quite bulky and that it blocked out
noise from my coworkers which was sometimes not ideal. So, the
headphones that came with the phone happened to only have one ear and
I used a pair of iPhone earbuds in my computer. Fortunately, my office
used an antiquated software where we still dialed phones with buttons.
Some softwares do all of the dialing for you which could necessitate
use of split headphones and allocating the phone calls to go to one
ear and the screen reader to the other. Accessibility can be
interesting. Don't let that get you down though; a lot of blind people
have ahd successful jobs in call center environments. Getting a
braille display can also help you a lot if you do a lot of reading
while on calls. Occasionally, if someone rattled off a lot of
information, I would switch to a notepad file and write everything
down and then fill in the edit boxes after hanging up. I got pretty
fast, but this did happen sometimes and it was nice to have an empty
doc handy for such instances.

You will most likely work in a database with a lot of phone numbers.
You will call a phone number and at the end of the call, you will
choose a call outcome. This can be anything from leaving a message to
being hung up on to receiving a donation. If you talk to someone, then
often, there will be other things you will need to fill out before
setting the call outcome probably by tabbing through a series of edit
boxes and entering information in to the relevant boxes.

Good luck! I think call center jobs are great experiences to give you
a sense of a lot of different types of people and practice
communicating with difficult people and not taking things personally.

Cindy
On 8/28/14, Hannah Chadwick via nabs-l <nabs-l at nfbnet.org> wrote:
> Minh,
> Good luck! I just got a job with my annual fund office in June. Please 
> feel
> free to contact me off list if you have questions.
> Hannah
>
> -----Original Message-----
> From: nabs-l [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of minh ha via
> nabs-l
> Sent: Thursday, August 28, 2014 2:11 PM
> To: nabs-l at nfbnet.org
> Subject: [nabs-l] Telemarketer job on campus
>
> Hi all,
>
> Hope all of you that are heading back to school have a wonderful start. I
> have an interview for a telemarketer job on campus through the annual
> giving
> office at my school, and I was wondering if any of you have had experience
> working in such a position. I don't know that much about it besides making
> calls, but I want to be prepared to answer any accommodation questions 
> that
> the employer might ask.
>
> Thanks for your help,
> Minh
>
> --
> "All men dream, but not equally. Those who dream by night in the dusty
> recesses of their minds, wake in the day to find that it was vanity:
> but the dreamers of the day are dangerous men, for they may act on their
> dreams with open eyes, to make them possible." T. E. Lawrence
>
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-- 
Cindy Bennett
Treasurer of the Greater Seattle Chapter and of the National
Federation of the Blind of Washington
Affiliates of the National Federation of the Blind

clb5590 at gmail.com

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