[nabs-l] IPhone question

Ryan Silveira ryan.l.silveira at gmail.com
Fri Jan 3 13:04:38 UTC 2014


Hi Kaiti,

Honestly, you are most probably going to need to restore the phone.
As long as everything is backed up to either iCloud or iTunes or both,
you should be fine.  I know it's tedious and I'm sorry that this is
the solution, but it's the best option you have.  Let me know if you
want/need more help.

On 1/2/14, Bobbi Pompey <pompey2010 at yahoo.com> wrote:
> Hello, I actually am having a similar problem. My iTunes is in recognizing
> my iPhone either. But I didn't really think much of it I thought it was an
> issue with the cord. In the past, I had another issue with my phone where I
> had to restore it. I called the Apple customer service, and one of the
> technical support people help me through it. He is walk me through some
> process where he could see what was on my computer screen. Then he took me
> to step-by-step to help me back up my iPhone and restored. After this my
> phone was exactly how it was before this issue occurred. I didn't lose any
> apps any music any contact any phone numbers etc. I was suggest calling
> Apple before you try to do anything yourself. Their technical support people
> really help me and I'm sure they can help you as well.
>
> Bobbi A. L. Pompey
> (336) 988-6375
> pompey2010 at yahoo.com
> http://pompey2050.wix.com/bobbi-pompey
>
>> On Jan 2, 2014, at 11:35 PM, Kaiti Shelton <crazy4clarinet104 at gmail.com>
>> wrote:
>>
>> Hi everyone,
>>
>> I know this isn't exactly student related, but I was wondering if
>> anyone has ever had this technical issue with an IDevice.
>>
>> I have an IPhone 4 running the latest version of IOS7.  It's been
>> acting really weird lately, but till this point I've been able to work
>> around the bugs.  Tonight I lent someone the block part of my charger,
>> and planned to charge the device by just plugging it in to my laptop.
>> It's charging, but ITunes keeps giving me an error message saying that
>> it cannot read my IPhone.  It instructs me to restore the Phone to
>> factory settings, which I do not particularly want to do if I can
>> avoid it.
>>
>> I looked on the Apple support forums and one fix to at least get the
>> IPhone in a state where you could back it up on ITunes and sync your
>> content back onto the phone after the restore was to use a program
>> called IFunBox and use it to delete two ITunes files with different
>> extensions that I had never seen before.  I did not download this
>> program because I am unsure of how Jaws accessible it is.
>>
>> I found that this sort of problem can happen for other IOS devices
>> including IPods and IPads, so I was wondering if anyone has worked
>> around it and gotten things back to normal, preferably without a
>> restore and loss of all content on the device.
>>
>> Other specs: I am using a windows 7 computer with Jaws 13.  All of my
>> apple software including ITunes is up-to-date.
>>
>> Thanks,
>> --
>> Kaiti
>>
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-- 
Ryan L. Silveira




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