[nabs-l] Problems Updating to IOS7.11 on my iPhone 5

[Steve Jacobson]

Helga,

Maybe I missed it, but have you connected your phone to a WI-FI network at some point?  One thing I noticed this 
time is that when I went to do the update I was told that the update had already been downloaded.  This leads me 
to believe that the update is being automatically downloaded so it is ready when you want to do the update.  What 
I am guessing is happening for you is that the download has started but not completed.  This would cause the 
download button to be dimmed.  Also, make certain that you do not have another button that would let you complete 
the upgrade.  I do not remember seeing a dimmed download button when I did the update but I didn't look for it.  
It is possible that you already have the update but need to press another button to start it.  Use the left-to-
right and right-to-left finger swipe to be sure you have located all buttons or icons on the screen..

Best regards,

Steve Jacobson

> ----- Original Message -----
>From: <helga.schreiber26 at gmail.com
>To: "National Association of Blind Students mailing list" 
><nabs-l at nfbnet.org
>Date sent: Fri, 2 May 2014 01:13:48 -0400
>Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

>Hi Vejas and all.  I just wanted to ask you, how do I reboot my 
>phone? And if
>I reboot my phone, will all my information will be erase or 
>disappear
>automatically? Just curious! Also, how can I download the new 
>update with
>another internet connection? Just wondering! By the way, do you 
>think if I
>go next week to the apple store after I finish my finals, do you 
>think they
>could help me with this issue? I will really appreciate it, if yu 
>could help
>me with this and give me some suggestions regarding this.  Hope 
>to hear from
>you soon.  Thanks and God bless!! :)

>-----Original Message-----
>From: Vejas
>Sent: Thursday, May 1, 2014 12:37 AM
>To: National Association of Blind Students mailing list
>Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

>Helga,
>I have a couple of suggestions:
>1.  How about, try rebooting the phone?
>2.  You could try to download the new software using a different
>Internet connection (because I know in one of your previous
>e-mails you said that your connection is very finicky)
>3.  I don't know what's going on, but maybe you can ask a sighter
>person, such as a family member or friend, to start the download
>process for you.  Just remember that if they're going to help,
>it's best to turn voice-over off for them, so that they can
>enlarge the screen to make it easier for them to see what's on
>there.
>HTH,
>Vejas

>----- Original Message -----
>From: <helga.schreiber26 at gmail.com
>To: "National Association of Blind Students mailing list"
><nabs-l at nfbnet.org
>Date sent: Thu, 1 May 2014 00:01:11 -0400
>Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

>Hi Arielle.  I was trying to download it since yesterday, but it
>didn't work!
>I actually never download it before it told me that it was
>dimned.
>Yesterday, my iPhone told me that there was a new update, and I
>decided to
>download it.  So I went to software update.  And I went to the
>download and
>install button, the dimned message was already there without me
>even
>downloading the update first! I don't know what's going on! Hope
>to hear
>from you soon.Thanks and God bless!! :)

>-----Original Message-----
>From: Arielle Silverman
>Sent: Wednesday, April 30, 2014 11:19 PM
>To: National Association of Blind Students mailing list
>Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

>Hi Helga, I know once you've started a download, if you try to
>tap the
>button again VoiceOver says dimmed.  I'm guessing maybe you had a
>slow
>Internet connection so it was trying to download but failing?
>Perhaps
>try again at a different time of day or a different location and
>after
>re-starting your phone, and see if you still have the problem?
>I'm not
>sure what else it would be.  I hope this helps!
>Arielle

>On 4/30/14, helga.schreiber26 at gmail.com
><helga.schreiber26 at gmail.com> wrote:
>Hi all, this is Helga.  How are you all? Does anyone here work
>in the apple
>store? Just curious! I?"m having a problem doing the IOS7.11
>update on my
>iPhone 5.  I actually did all my updates before this one very
>wellwithout
>having any problems at all, but now I?"m having an issue where
>I can?"t
>download it for some reason that I don?"t know! Just to let you
>know,
>whenever I double tap on the download and install button,
>VoiceOver tells
>me
>that is dimn.  I really don?"t know what is going on! Before it
>never told
>me
>that is dimn.  All my updates downloaded and installed
>successfully! I will
>really like to have this new update since it contains
>improvements, bug
>fixes, and security updates.  I wil really appreciate it a lot,
>if yu could
>help me with this.  Hope to hear from you soon.  Thanks so much
>and God
>bless!!

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