[nabs-l] Problem with emails on my BrailleNote Apex

Mason, Amy Amason at nfb.org
Mon Aug 22 19:31:52 UTC 2016


I'm guessing it's the sheer volume of email that is choking the device. If the resets don't help, you might prune things a bit via your phone before trying the download operation again. 

Good luck

Sent from my iPhone

> On Aug 22, 2016, at 2:46 PM, Sami Osborne via NABS-L <nabs-l at nfbnet.org> wrote:
> 
> Hi all,
> 
> I'm having a rather major issue with receiving my emails on my Apex.  I've been out of town for about three weeks and had very limited access to the internet.  As a result, when I came back home the other day, I had about 210 emails waiting for me to download.  When I try to do this, it does so successfully at first, but then When I get to about the 80 to 100 mark, I start getting a message: "error receiving email: error 10054" (or maybe just 1054, I can't remember exactly.  When I press Space with H to get help, the only commands listed are: to retry, press R and to exit, press space with E.  When I retry with R, the Apex doesn't do anything and just keeps showing the same error message, and when I exit, it just stops downloading, without it even asking me if I want to continue downloading or hanging up immediately.  What do you guys suggest I do to solve this problem? By the way, just in case you're wondering, I'll still be able to read your replies, using my iPhone.
> 
> Also, when replying, I'm kindly asking all of you to please not say that I should give up my Apex.  I already know that there are better products out there, but the problem is that I'll be starting college in two weeks, so I therefore don't have enough time to request a new notetaker from my state's rehab agency.  I may get one next year or the year after, but at this point, I can only use my Apex right now.
> 
> I hope you guys can assist me in this problem and that you have suggestions on what I can do to solve it before I call Humanware's Technical Support team.
> 
> Thanks and, for those who have already started moving into college, I hope you enjoy the start to your semester.
> 
> Thanks again,
> 
> Sami
> 
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