[nabs-l] question about working in call centers/ hotlines

[Vejas Vasiliauskas]

Hi Sam,
I am interested in possibly doing this kind of thing too, either for a hotline or for an organization at my school called Phonathon, where you solicit money from alumni. 
Hopefully the reason that  they appear reluctant to work with you is more because they just aren't sure what to do since they've never worked with a blind person before, so expect you to come up with a solution. Sometimes they're willing to work with whatever you offer, they just didn't know where to start.
Do you absolutely have to use a specific computer with your phone? If you have a notetaker, you could write  using that and have your headphones in while you're on the phone then could email to whoever needs the notes. Also I don't know how significant flashing lights are, so if they don't really matter too much you could just say that they're not helpful to you in any way.
Vejas 

> On Apr 17, 2017, at 10:59, Sam via NABS-L <nabs-l at nfbnet.org> wrote:
> 
> Hi everyone, 
> 
> I'm writing as I'm trying to volunteer for a local crisis  hotline,
> National runaway safeline. 
> 
> They've never had a blind volunteer before and are less than thrilled. 
> 
> I'm wondering how you tried to put people at ease in this setting,
> especially how you dealt with having to use  the computer (so with
> headphones) and the phone at the same time? 
> 
> Also how you dealt with having to use a phone where you had to do things
> like call outside lines, conference, and there was stuff being displayed
> visually I.E blinking lights ETC. 
> 
> Any information is helpful. 
> 
> 
> 
> 
> 
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