[nabs-l] Greyhound

[Vejas Vasiliauskas]

Hi Ian,
I am not familiar with the Greyhound app.  I have taken Greyhound 
once before, when I was at LCB student and had to independently 
travel to Shreveport from Ruston for my out-of-town.  I googled 
"greyhound customer service".  There are several numbers, but I 
believe that this was an 800 number.  The number that I used is 
not the one you may have heard about with "Gracie", the virtual 
Greyhound guide; it was to an actual person.  (I don't believe 
Gracie is accessible to use).
That being said, they appear to only be able to schedule rides, 
not work with refunds.  I had some issues with my trip and had to 
delay it by 3 days.  They cannot deal with refunds.  I ended up 
just accepting the fact that I wouldn't get my money back from 
the original trip, although in hindsight I would have made more 
of an effort to get it back, which I have heard is a tedious 
process.  I have also heard that Greyhound likes to rip off its 
customers.
Vejas



 ----- Original Message -----
From: Ian Perrault via NABS-L <nabs-l at nfbnet.org
To: "'nabs-l at nfbnet.org'" <nabs-l at nfbnet.org
Date sent: Wed, 4 Jan 2017 15:45:04 +0000
Subject: [nabs-l] Greyhound

Hi All,
Does anyone know what the NFB is doing about the inaccessibility 
of Greyhound's web site and the IPhone app? I was just trying to 
find the box where I can enter my credit card, and it's 
impossible to locate with JAWS! I've contacted them, and the 
IPhone app is also completely inaccessible.  Hopefully the NFB 
can really get on them.
Ian