[nagdu] Guide dog user has to call police to have an icecreamatMarble Slab

sarah baebler wolvessarah at hotmail.com
Wed Nov 18 21:50:48 UTC 2009 

Wait, I have a question.  How can you banned someone from a store from being rude.  I don't think you can.  That's discriminative in any form and NOT LEGAL at all.  Go in next week and if she says you can't come in call the cops again.  :) 
Sarah

> Date: Wed, 18 Nov 2009 13:04:38 -0500
> From: REBECCA.PICKRELL at ngc.com
> To: nagdu at nfbnet.org
> Subject: Re: [nagdu] Guide dog user has to call police to have an	icecreamatMarble Slab
> 
> Where is the story on Facebook? 
> And, if Mary's dog was licking the cones, wouldn't that earn the ice
> cream shop a health code violaton as if the cones were in dog reach,
> they're also within toddler reach and yucky trash reach, meaning nobody
> should be eating them. 
> 
> -----Original Message-----
> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
> Behalf Of Marion & Martin
> Sent: Wednesday, November 18, 2009 8:27 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [nagdu] Guide dog user has to call police to have an
> icecreamatMarble Slab
> 
> Albert,
>     Thank you for your suggestions! The restaurant is a franchise of
> Marble 
> Slab located in Atlanta, GA. I have already contacted their headquarters
> and 
> have spoken with the franchise owner. I am expecting a return call from
> him 
> today. I have also spoken with the General manager of Centro Ybor, the
> mall 
> where the store is located, as well as the District Manager of
> International 
> Security Management Group (ISMG), the company that provides contract 
> security for the mall. With more than 20 years of advocacy experience on
> 
> guide dog issues, I have learned the value of casting a wide net and
> taking 
> my concerns directly to the top and calling everyone to task for their 
> employees behavior! I have even been in contact with the media! The
> story is 
> out on Face Book and individuals I don't even know have called the store
> and 
> told them how outraged they are with their treatment of guide dog users!
>     The Assistant Manager is now claiming that Merry's dog "was licking
> the 
> cones", something that is not only ludicrous, but impossible, as the
> cones 
> are kept above the counter, more than five feet high! The security
> officer 
> may have been arrogant, but at least we believe he will tell the truth
> about 
> the incident. He was there when Merry walked in and the whole time the 
> incident took place. We will have more of the story for everyone as it 
> unfolds!
> 
> fraternally yours,
> Marion Gwizdala
> 
> 
> ----- Original Message ----- 
> From: "Albert J Rizzi" <albert at myblindspot.org>
> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'" 
> <nagdu at nfbnet.org>
> Sent: Wednesday, November 18, 2009 7:30 AM
> Subject: Re: [nagdu] Guide dog user has to call police to have an 
> icecreamatMarble Slab
> 
> 
> > Find out if they are a subsidiary of a larger chain, like stone cold
> > creamery, I am getting a sense you could single handedly change 
> > perceptions
> > across state lines if this is true.  Further, see if you could get the
> > security company to hire you for proper sensitivity trainings for its 
> > staff
> > who are obviously ignorant of federal laws governing service animals.
> I
> > love these mickey  mouse cops who cannot make it as peace or police 
> > officers
> > only to settle for security positions to assuage their own
> inadequacies. 
> > I
> > had a similar problem with a village security guard and boy was he
> eating
> > crow when the real police showed up.  You have a great opportunity
> here to
> > effect change in a few established organizations who have not embraced
> the
> > 21st century and humanity over all.  If you would like to talk more on
> the
> > topic, I and My Blind Spot   would be all to happy to assist. Keep 
> > fighting
> > the good fight.
> >
> > Albert J. Rizzi, M.Ed.
> > CEO/Founder
> > My Blind Spot, Inc.
> > 90 Broad Street - 18th Fl.
> > New York, New York  10004
> > www.myblindspot.org
> > PH: 917-553-0347
> > Fax: 212-858-5759
> > "The person who says it cannot be done, shouldn't interrupt the one
> who is
> > doing it."
> >
> >
> >
> > -----Original Message-----
> > From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
> Behalf
> > Of Marion & Martin
> > Sent: Wednesday, November 18, 2009 4:28 AM
> > To: NAGDU Mailing List, the National Association of Guide Dog Users
> > Subject: Re: [nagdu] Guide dog user has to call police to have an ice
> > creamatMarble Slab
> >
> > Tami,
> >    Perhaps the word you were looking for was "rude"! (smile) Now the
> > assistant manager is claiming that kappie was "licking the cones"! How
> > ludicrous! Especially since the cones are about five feet off the
> floor!
> > There just happened to be a security officer in the store when all of
> this
> > happened! Of course, he was ignorant enough to tell Merry that the
> store 
> > was
> >
> > private property and could refuse access to anyone they wished. When
> she
> > told him of the law, he retorted that he was a former police officer,
> was
> > well aware of the law and that no such law existed! He changed his
> tune 
> > very
> >
> > quickly when the real cops arrived! (smile)
> >    I will be speaking with the franchise owner and the security
> company
> > that contracts with the mall today. I will send an update when I have
> > something to report!
> >
> > Peace!
> > Marion
> >
> >
> > ----- Original Message ----- 
> > From: "Tamara Smith-Kinney" <tamara.8024 at comcast.net>
> > To: "'NAGDU Mailing List, the National Association of Guide Dog
> Users'"
> > <nagdu at nfbnet.org>
> > Sent: Tuesday, November 17, 2009 12:52 PM
> > Subject: Re: [nagdu] Guide dog user has to call police to have an ice
> > creamatMarble Slab
> >
> >
> >> Wow!  I am so sorry that Merry had to go through this.  Great job by
> both
> >> of
> >> you, and Sunshine, to straighten things out.  I am impressed, and
> thank
> >> yous
> >> from Oregon for dealing so effectively with access issues!  And for
> your
> >> follow up, which I know you are both well capable of doing well!
> >>
> >> Banned from the store for being rude!  Well, I never!  That is
> just...
> >> Words fail me.
> >>
> >> Keep on being rude like that!  Only I hope you don't have to again.
> >>
> >> Wishing Merry gallons of her favorite ice cream.
> >>
> >> Tami Smith-Kinney
> >>
> >> -----Original Message-----
> >> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
> >> Behalf
> >> Of Marion & Martin
> >> Sent: Tuesday, November 17, 2009 8:38 AM
> >> To: NAGDU List; NFBF List
> >> Cc: blind411 at verizon.net
> >> Subject: [nagdu] Guide dog user has to call police to have an ice
> cream
> >> atMarble Slab
> >>
> >>    I am sending the following message on behalf of Merry!
> >>
> >>
> >> Hi All,
> >>    Last night on my way home from school, I decided to stop at Marble
> 
> >> Slab
> >> to have some ice cream, since I had time before my bus was due to
> arrive.
> >> I
> >> walked in the door only to be told that I could not bring my dog in
> the
> >> store.  The assistant manager told me that she would serve me if I
> stood
> >> by
> >> the door to place my order and then sit outside to eat it.  This all
> >> happened at approximately 8:30 p.m., I arrived home at 10:43 p.m.
> because
> >> of
> >>
> >> the drama.  However, I am pleased to announce that I did get my ice
> cream
> >> although it took 2 police officers and 1 police Sgt.  from the Tampa
> >> Police
> >> Department.
> >>    Please note, especially all guide dog users, that our education is
> not
> >> done!  Not only did we educate an Assistant Manager, a security
> officer 
> >> at
> >> Centro Ybor, we educated the police officers as well, who at first
> >> basically
> >>
> >> told me that I was not telling the truth.  It was only when Marion
> called
> >> for the Sgt. that attitudes changed.  I can tell you I was literally
> >> shaking
> >>
> >> I was so upset, my words were assertively calm, but from the
> beginning I
> >> was
> >>
> >> not going to come out this being the bad guy.  I thank Sunshine and 
> >> Marion
> >> for being there for me via phone supporting me, and then Marion
> hopping 
> >> on
> >> the bus to stand by my side.
> >>    Of course, this morning more education will be done by calling the
> >> corporate office of Marble Slab and Centro Ybor Security.  So, all my
> >> fellow
> >>
> >> guide dog users please note that when I finally was able to order my
> ice
> >> cream, I told the officers I had just one question to ask the
> woman...I
> >> asked her that if 3 guide dog users walked into Marble Slab would
> they be
> >> served without any problems or being told to go outside.  She replied
> 
> >> that
> >> they would be served; however, I am banned from the store for being
> rude,
> >> HAHA.  I think she's angry because I called the police, who stated
> that
> >> she
> >> was rude not me (imagine that !).  The police officer said if she
> ever
> >> denies anyone with a service animal access again, he will slap the
> cuffs
> >> on
> >> her and the owners can come and lock the doors!
> >>    Education is a great thing...speaking of which two more papers to
> >> write!
> >> Blessings to all,
> >> Merry
> >>
> >>
> >> _______________________________________________
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> >>
> >>
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