[nagdu] Consumer report

[Marion Gwizdala]

Julie,
    It is unfortunate that some will not share their negative experiences 
with a school due to the "repurcussions". I find most schools would rather 
ignore such negative comments than take action to correct them. I am of the 
opinion that some of the schools take an antiquated view of blindness, 
treating their consumers as beneficiaries rather than consumers. If they do 
not trust us enough to give us ownership of our dogs, this speaks very 
loudly to their view of us as first-class consumers!

fraternally yours,
Marion Gwizdala



----- Original Message ----- 
From: "Julie J" <julielj at windstream.net>
To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Friday, August 20, 2010 12:10 PM
Subject: Re: [nagdu] Consumer report


> It goes back to the discussion last week or the week before.  Why won't 
> people name the school when the review is negative?  The answers varied a 
> bit, but it generally came down to fear of repercussions.
>
> Perhaps people would feel safer if their name was in no way attached to 
> their statements.  And I agree that statistics aren't the answer to 
> everything, but for me at least, they would be one more piece of 
> information to figure into the equation.
>
> JMHO
> Julie
>
> ----- Original Message ----- 
> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
> To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
> <nagdu at nfbnet.org>
> Sent: Friday, August 20, 2010 10:23 AM
> Subject: Re: [nagdu] Consumer report
>
>
>> Why not treat it like any other business? When Mark asked what schools
>> people liked, we all can say "I like Seeing Eye because..." or "I don't
>> like Seeing Eye because..." and trust that Mark will figure out what he
>> wants. Like anything else, he isn't stuck for life with the school he
>> picks today. The school that is right for him as a late teen may not be
>> right for him as a mid twenties adult.
>> Just sounds like we're making this way harder then it should be. Tracy
>> is right, statistics don't cut it, and she's also right about folks with
>> an ax to grind, but why can't we trust Mark to figure out what he wants?
>>
>> We have a concert venue my parents hate due to something that happened
>> some 30 years ago. They refuse to go back there and if you asked the if
>> this was a good venue, they'd say "hell no" and go into why. I've been
>> to this venue and love it. It has its flaws, but so does everything. Why
>> not use the same approach for schools?
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>> Behalf Of Tracy Carcione
>> Sent: Friday, August 20, 2010 10:47 AM
>> To: nagdu at nfbnet.org
>> Subject: [nagdu] Consumer report
>>
>> I think some kind of consumer report would be great, though I don't know
>> how it could be done right.
>> When I read "A Guide to Guide Dog Schools", it made some schools who
>> have
>> a bad reputation sound great, and some with a good reputation sound bad,
>> so plain statistics don't really do the job.
>> Then you have those who think their school can do no wrong, and those
>> who
>> have an axe to grind from something school X did 20 or 30 years ago.
>> And
>> those who are reluctant to talk about problems.  I find myself sometimes
>> hesitant to "air dirty laundry in public."  But, if someone can figure
>> out
>> how to get around those problems, a consumer report would be a very good
>> thing.
>> Though of course it would have to be updated from time to time, as
>> schools' policies and training change.
>> Tracy
>>
>>
>>
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>
>
>
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