[nagdu] Response from Norwegian Cruise Lines on issues thathaverecently happened.

Fri Jun 18 12:10:21 UTC 2010

Your welcome Albert.

I have posted this same information on GDF and the Travel and Tourism talk 
list, again there are people who have had issues with everything when it 
comes to there guide dogs, and always will, but have had a person tell me 
that they will tell anyone who goes on this cruise that they are stupid for 
doing it.

I know this is off topic and apologize for it, but it has to do with the 
safety of us and our dogs.

As a person who is blind and uses a guide dog, I will never put ourselves or 
guide dogs in a situation that wasn't safe and secure.

Thank you.

Cheryl Echevarria
Independent Travel Consultant
C10-10646

http://Echevarriatravel.com
1-866-580-5574

http://blog.echevarriatravel.com
Reservations at echevarriatravel.com
Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10

----- Original Message ----- 
From: "Albert J Rizzi" <albert at myblindspot.org>
To: "'NAGDU Mailing List,the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Friday, June 18, 2010 8:08 AM
Subject: Re: [nagdu] Response from Norwegian Cruise Lines on issues 
thathaverecently happened.

> Sounds like they have it all together. Thanks for letting us know about
> that.
>
> Albert J. Rizzi, M.Ed.
> CEO/Founder
> My Blind Spot, Inc.
> 90 Broad Street - 18th Fl.
> New York, New York  10004
> www.myblindspot.org
> PH: 917-553-0347
> Fax: 212-858-5759
> "The person who says it cannot be done, shouldn't interrupt the one who is
> doing it."
>
>
> Visit us on Facebook LinkedIn
>
>
> -----Original Message-----
> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
> Of cheryl echevarria
> Sent: Thursday, June 17, 2010 12:24 PM
> To: cherylandmaxx at hotmail.com
> Subject: [nagdu] Response from Norwegian Cruise Lines on issues that
> haverecently happened.
>
> I am leaving out the person's name since I did not have permission to post
> this, to keep her identity sealed.
>
> Good morning ladies,
>
> Cheryl, it was really good to talk to you earlier.
>
> For the purposes of clarification, I want to address the subject of
> service animal relief provisions.
>
> Each ship has a designated area that serves as the relief area.  We
> provide the boxes and material for you.  We need to know what material
> the dog is used to so that we can have it prepared for you, (mulch, wood
> chips..etc)  Our crew take care of cleaning the box for you.
>
> We do not place this box in the stateroom.  I apologize that
> you were given that information.  I would really like to know who you
> spoke to.  If you don't have the name, let me know what phone number you
> called and that will help me narrow it down.
>
> I personally assisted a travel agent that escorted a group of low vision
> and blind guests on the Pride of America in 2008 and they had 5 service
> animals onboard.  All went really well with that group and there were no
> issues onboard.  In addition to that, we have routinely accommodated
> many service animals on each of our ships without issue.  I hope that
> you will feel confident in booking with Norwegian Cruise Line.  My
> Access Department are very experienced, and ADA trained and they will
> make sure you are taken care of.
>
> Regarding the Braille, I will send a separate e mail to inform you of
> where all of the Braille is on the ship you were on and the two ships
> you will be sailing on so you know exactly where it is.
>
> Standby for that e mail.
>
> Please do not hesitate to contact me if you have any other questions or
> need further clarification on anything.  I am happy to help and make
> sure you get the accurate information.
>
> Best regards,
>
>
>
> Catherine Vazquez / Manager, Resolution Department/ Executive Offices/
> Help Desk /Access Desk/ Revenue Operations Support
> cvazquez at ncl.com
> (305)436-4471 fax (305)436-4127
>
> .
>
>
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