[nagdu] Stupid people?

Mon Jan 3 15:20:39 UTC 2011

Michael and Lyn,

So sometimes education can best be accomplished with a really big stick?
/grin/

I have been curious to know how the mall management will deal with it now
that they have been informed and promsed to do something.

Hm...  In situations like the one Jessica described, once I've calmly and
coolly explained the gist of the laws, I end by saying loudly as I make my
exit, "If you don't need my money, I'll go elsewhere!"  I believe this
clears the situation up nicely for the offending shop staff and for innocent
bystanders.  The idiot is, after all, costing the business more than it
costs me to support another shop where people know how to behave.

Tami Smith-Kinney

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Michael Hingson
Sent: Sunday, January 02, 2011 2:32 PM
To: 'NAGDU Mailing List,the National Association of Guide Dog Users'
Subject: Re: [nagdu] Stupid people?

Linda,

I am not saying that this guy isn't stupid, but rather we have control over
how we deal with people like him.  Clearly this guy doesn't know the first
thing about selling or he wouldn't have ordered Jessica and her mother out,
especially with other people around as there certainly had to be.

I agree that this guy should have been reported to the mall authorities.  In
fact, reporting isn't enough.  The people in charge of the mall need to
insist that this guy and others in the mall go through customer service and
customer sales training at their own expense if this kind of behavior is
what patrons can expect.  The mall cannot afford such behavior from its
tenants.  Management at the mall has at least a fiduciary responsibility to
its patrons like Jessica to insure that their experiences are positive.

I do not know the motivations of the guy at the mall.  He did act
inappropriately and needs to be held responsible for his actions.  Stupid or
not that behavior must not be tolerated.

The Michael Hingson Group, INC.
 “Speaking with Vision”
Michael Hingson, President
(415) 827-4084
info at michaelhingson.com
To learn more about my upcoming book, speaking topics and speaking
availability please visit www.michaelhingson.com
Thunder Dog is now available for early ordering on Amazon!!!
http://www.amazon.com/Thunder-Dog-Blind-Triumph-Ground/dp/140020304X/ref=sr_
1_3?s=books&ie=UTF8&qid=1289090352&sr=1-3

for info on the new KNFB Reader Mobile, visit:
http://knfbreader.michaelhingson.com

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Lyn Gwizdak
Sent: Sunday, January 02, 2011 10:29 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] Stupid people?

Mike,
This idiot was more than just someone who wasn't aware about not petting 
service dogs.  He was an idiot having a tantrum because he didn't get his 
way or that he didn't like being told to stop doing something by a woman.  A

person who is just uneducated doesn't react angrily that way and ordering 
Jessica and her mom to leave his jewlery stand.  A person who is just 
uneducated will usually apologize and then you can tell them why it is best 
to leave service dogs alone.   When they hear the reason for the no pet 
rules, then they usually understand - thus another sucessful educational 
moment!  There are people in this world who just don't give a crap about 
learning something or that their actions can harm a person with a 
disability.  They are selfish people who have never grown up and they act 
like overgrown spoiled brats. Fortunately, the number of respectful people 
vastly outnumber the rude idiots!

Jessica, you were right to report this man's behavior to the mall 
authorities - this is totally unacceptable for a vendor in a mall.

Now, what I do is to teach my dog to ignore the attention and this makes the

person grow bored real fast.  They lose interest in a dog that ignores them!

If Landon reacts like Jessica's dog did - and he does - I just tell Landon 
to "leave it" and pull him close to me.  Most of the time, people get the 
idea that Landon needs to be left alone.

Happy New Year, everyone!

Lyn and Landon
----- Original Message ----- 
From: "Michael Hingson" <mhingson at sbcglobal.net>
To: "'NAGDU Mailing List,the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Saturday, January 01, 2011 12:32 PM
Subject: Re: [nagdu] Stupid people?

This does not surprise me.  I am constantly amazed at the number of people
today who simply do not know what a guide dog is and how to behave around
one.  However, rather than being angry or even calling people "stupid" I
urge adopting, when possible, an attitude of education.

While such may not have been possible at the stand still remember that most
people do not understand.  Society does not teach and often they make it
difficult for us to teach.

We can only do what we can, but please don't stay angry.  Go out and help us
make people more aware.

Mike Hingson

The Michael Hingson Group, INC.
 "Speaking with Vision"
Michael Hingson, President
(415) 827-4084
info at michaelhingson.com
To learn more about my upcoming book, speaking topics and speaking
availability please visit www.michaelhingson.com
Thunder Dog is now available for early ordering on Amazon!!!
http://www.amazon.com/Thunder-Dog-Blind-Triumph-Ground/dp/140020304X/ref=sr_
1_3?s=books&ie=UTF8&qid=1289090352&sr=1-3

for info on the new KNFB Reader Mobile, visit:
http://knfbreader.michaelhingson.com

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Jessica Pitzer
Sent: Saturday, January 01, 2011 11:39 AM
Subject: [nagdu] Stupid people?

Today, Kip and I went shopping with my mom. I was holding her arm,
heeling Kip who was behaving very well. We stopped at this little
stand in the mall which had these rings you could get engraved with
your name on them. I was feeling the different types of rings, when I
had noticed that Kip had broken his sit, and his tail was beating my
legs. I immediately knew someone was petting my dog, so I turned a
little to my left and said very politely, can you please stop petting
my dog, he's a working dog and you are distracting him. Without
missing a beat teh guy says sure, but leave my stand right now. I was
taken aback, I just stood their. My mom was like lets go this guy
asked us to leave. I was like no mom he has no right to ask us to
leave, my dog was going nothign wrong and neither were we, the got got
enraged and told us to leave right now. My mom and I found the mall
manager and reported the situation, and were told it'd be handled. I
was just shocked, my dog was well groomed, was sitting perfectly at my
left side while I browsed, bothering no one, and yet what an idiot.
Jessica and Kip

_______________________________________________
nagdu mailing list
nagdu at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for nagdu:
http://www.nfbnet.org/mailman/options/nagdu_nfbnet.org/mhingson%40sbcglobal.
net

_______________________________________________
nagdu mailing list
nagdu at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for nagdu:
http://www.nfbnet.org/mailman/options/nagdu_nfbnet.org/linda.gwizdak%40cox.n
et 

_______________________________________________
nagdu mailing list
nagdu at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for nagdu:
http://www.nfbnet.org/mailman/options/nagdu_nfbnet.org/info%40michaelhingson
.com

_______________________________________________
nagdu mailing list
nagdu at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for nagdu:
http://www.nfbnet.org/mailman/options/nagdu_nfbnet.org/tamara.8024%40comcast
.net