[nagdu] Consumer Satisfaction Survey

Wed Apr 11 19:32:51 UTC 2012

Rebecca,
    the Guide Dog Consumers' Bill of Rights addresses this issue. In Section 
4, entitled "Confidentiality", it states,

a.       Individual consumers shall have the right to access any and all of 
the information gathered or collected about them by the guide dog training 
program and contained in their files.

Fraternally yours,
Marion

----- Original Message ----- 
From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
To: "'NAGDU Mailing List, the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Wednesday, April 11, 2012 2:54 PM
Subject: Re: [nagdu] Consumer Satisfaction Survey

> Can the NAGDU bill of rights address schools that share information 
> without sharing it with the person it concerns?
> That seems wrong on so many levels.
>
> -----Original Message-----
> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf 
> Of Marion Gwizdala
> Sent: Wednesday, April 11, 2012 1:38 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: [nagdu] Consumer Satisfaction Survey
>
> Dear All,
>    There is another element to this issue. I know there are programs that
> would have no issue retaliating against a consumer by giving a negative
> evaluation should a person apply to another program. Some programs keep
> their records confidential even from the consumer, asserting the 
> information
> is "privileged", belonging to the program, not the consumer. I believe 
> this
> is quite problematic and that information about an individual should be
> accessible by the individual about whom the information concerns.
>    One way NAGDU is hoping to provide information about consumers'
> experiences with training programs is through our soon-to-be-released
> Consumer Satisfaction Survey. This survey will allow consumers to provide
> anonymous, confidential evaluations about their training programs without
> fear of retaliation. The survey questionnaire has been finalized and we 
> are
> hoping it will be available online in the next month or so.
>
> Fraternally yours,
> Marion Gwizdala, President
> National Association of Guide Dog Users (NAGDU)
> National Federation of the Blind
> 813-626-2789
> President at NAGDU.ORG
> HTTP://WWW.NAGDU.ORG
> ----- Original Message -----
> From: "Marsha Drenth" <marsha.drenth at gmail.com>
> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
> <nagdu at nfbnet.org>
> Sent: Wednesday, April 11, 2012 8:56 AM
> Subject: Re: [nagdu] Tell the whole truth
>
>
>> Tracy,
>>
>> I think a lot of us would like the same. The good and bad about a school
>> to
>> be aired out. The problem with this is that, not all people can give good
>> and bad with out being defensive about it, thus being very emotional 
>> about
>> it. There are those guide dog users who are very very loyal to their
>> school,
>> and will not admit that their school does any wrong.
>>
>> I am going to keep an eye on this thread, as much as I would like to say
>> that we should talk about the bad and the good, I do not want this list 
>> to
>> become a bashing school list. So if we are going to discuss the good and
>> bad, people MUST be adults. I reserve the right to come in and stop this
>> thread at any point.
>>
>> So discuss away...
>> Marsha, Moderator
>>
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>> Behalf
>> Of Tracy Carcione
>> Sent: Wednesday, April 11, 2012 8:32 AM
>> To: nagdu at nfbnet.org
>> Subject: [nagdu] Tell the whole truth
>>
>> Laurel, just as an example,  says she doesn't want to do school bashing,
>> and I think many people feel this way, but, if people only give the
>> positive parts of their experience with a school, and none of the
>> negatives, it doesn't give a true picture.  If I were looking for a
>> training program, I'd want to know about bad experiences, as well as 
>> good.
>> For example, if more than a few people from school X end up returning the
>> dog in less than 2 years, I'd want to know about that.  If several days 
>> of
>> training were spent hanging around the mall, I'd want to know that, too.
>> It was part of what I really liked about Gary's writing about his school
>> experience--he wrote about the annoying stuff, as well as the good.
>> I'm not interested in what happened to so-and-so 10 years ago.  I'm not
>> much interested in hearsay, either.  "A friend of a friend...", nah.
>> I understand the desire not to air dirty laundry in public; I really do.
>> But, in its darkest aspect, that's how abuse goes on--no one wants to say
>> anything about it. Not that I'm accusing any school of abusing students;
>> it's just one end of a continuum.
>> If someone has had a bad experience, I have no problem with them naming
>> names.  I don't think that's bashing; it's just letting other know so 
>> they
>> can make informed decisions.
>> And, if someone has something negative to say about my beloved school, I
>> promise to take a deep breath, not get defensive, and consider what
>> they've said.
>> JMHO.
>> Tracy
>>
>>
>>
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