[nagdu] Consumer Satisfaction Survey

Wed Apr 11 20:35:15 UTC 2012

Your friend should be able to look at her record and find out what might 
stop her!
----- Original Message ----- 
From: "Laurel" <laurel.stockard at gmail.com>
To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Wednesday, April 11, 2012 4:19 PM
Subject: Re: [nagdu] Consumer Satisfaction Survey


> Honestly, that's what my friend is afraid of. She's applying to GDB
> right now, and is a good handler in my opinion deserving of a guide
> dog, but she's scared that Southeastern will speak ill of her to GDB
> so she won't be approved. Now, granted, I don't know Southeastern and
> I refuse to take sides for or against them, I can understand my
> friend's fears. I'm glad y'all are doing this survey, I think it's a
> good idea.
> Laurel and Stockard
>
> On 4/11/12, Marion Gwizdala <blind411 at verizon.net> wrote:
>> Rebecca,
>>     the Guide Dog Consumers' Bill of Rights addresses this issue. In 
>> Section
>> 4, entitled "Confidentiality", it states,
>>
>> a.       Individual consumers shall have the right to access any and all 
>> of
>> the information gathered or collected about them by the guide dog 
>> training
>> program and contained in their files.
>>
>>
>>
>>
>>
>> Fraternally yours,
>> Marion
>>
>>
>> ----- Original Message -----
>> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
>> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
>> <nagdu at nfbnet.org>
>> Sent: Wednesday, April 11, 2012 2:54 PM
>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>
>>
>>> Can the NAGDU bill of rights address schools that share information
>>> without sharing it with the person it concerns?
>>> That seems wrong on so many levels.
>>>
>>> -----Original Message-----
>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>>> Behalf
>>>
>>> Of Marion Gwizdala
>>> Sent: Wednesday, April 11, 2012 1:38 PM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>> Subject: [nagdu] Consumer Satisfaction Survey
>>>
>>> Dear All,
>>>    There is another element to this issue. I know there are programs 
>>> that
>>> would have no issue retaliating against a consumer by giving a negative
>>> evaluation should a person apply to another program. Some programs keep
>>> their records confidential even from the consumer, asserting the
>>> information
>>> is "privileged", belonging to the program, not the consumer. I believe
>>> this
>>> is quite problematic and that information about an individual should be
>>> accessible by the individual about whom the information concerns.
>>>    One way NAGDU is hoping to provide information about consumers'
>>> experiences with training programs is through our soon-to-be-released
>>> Consumer Satisfaction Survey. This survey will allow consumers to 
>>> provide
>>> anonymous, confidential evaluations about their training programs 
>>> without
>>> fear of retaliation. The survey questionnaire has been finalized and we
>>> are
>>> hoping it will be available online in the next month or so.
>>>
>>> Fraternally yours,
>>> Marion Gwizdala, President
>>> National Association of Guide Dog Users (NAGDU)
>>> National Federation of the Blind
>>> 813-626-2789
>>> President at NAGDU.ORG
>>> HTTP://WWW.NAGDU.ORG
>>> ----- Original Message -----
>>> From: "Marsha Drenth" <marsha.drenth at gmail.com>
>>> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
>>> <nagdu at nfbnet.org>
>>> Sent: Wednesday, April 11, 2012 8:56 AM
>>> Subject: Re: [nagdu] Tell the whole truth
>>>
>>>
>>>> Tracy,
>>>>
>>>> I think a lot of us would like the same. The good and bad about a 
>>>> school
>>>> to
>>>> be aired out. The problem with this is that, not all people can give 
>>>> good
>>>> and bad with out being defensive about it, thus being very emotional
>>>> about
>>>> it. There are those guide dog users who are very very loyal to their
>>>> school,
>>>> and will not admit that their school does any wrong.
>>>>
>>>> I am going to keep an eye on this thread, as much as I would like to 
>>>> say
>>>> that we should talk about the bad and the good, I do not want this list
>>>> to
>>>> become a bashing school list. So if we are going to discuss the good 
>>>> and
>>>> bad, people MUST be adults. I reserve the right to come in and stop 
>>>> this
>>>> thread at any point.
>>>>
>>>> So discuss away...
>>>> Marsha, Moderator
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>> Behalf
>>>> Of Tracy Carcione
>>>> Sent: Wednesday, April 11, 2012 8:32 AM
>>>> To: nagdu at nfbnet.org
>>>> Subject: [nagdu] Tell the whole truth
>>>>
>>>> Laurel, just as an example,  says she doesn't want to do school 
>>>> bashing,
>>>> and I think many people feel this way, but, if people only give the
>>>> positive parts of their experience with a school, and none of the
>>>> negatives, it doesn't give a true picture.  If I were looking for a
>>>> training program, I'd want to know about bad experiences, as well as
>>>> good.
>>>> For example, if more than a few people from school X end up returning 
>>>> the
>>>> dog in less than 2 years, I'd want to know about that.  If several days
>>>> of
>>>> training were spent hanging around the mall, I'd want to know that, 
>>>> too.
>>>> It was part of what I really liked about Gary's writing about his 
>>>> school
>>>> experience--he wrote about the annoying stuff, as well as the good.
>>>> I'm not interested in what happened to so-and-so 10 years ago.  I'm not
>>>> much interested in hearsay, either.  "A friend of a friend...", nah.
>>>> I understand the desire not to air dirty laundry in public; I really 
>>>> do.
>>>> But, in its darkest aspect, that's how abuse goes on--no one wants to 
>>>> say
>>>> anything about it. Not that I'm accusing any school of abusing 
>>>> students;
>>>> it's just one end of a continuum.
>>>> If someone has had a bad experience, I have no problem with them naming
>>>> names.  I don't think that's bashing; it's just letting other know so
>>>> they
>>>> can make informed decisions.
>>>> And, if someone has something negative to say about my beloved school, 
>>>> I
>>>> promise to take a deep breath, not get defensive, and consider what
>>>> they've said.
>>>> JMHO.
>>>> Tracy
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> nagdu mailing list
>>>> nagdu at nfbnet.org
>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>> To unsubscribe, change your list options or get your account info for
>>>> nagdu:
>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/marsha.drenth%40gmail.com
>>>>
>>>>
>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>> signature
>>>> database 7044 (20120411) __________
>>>>
>>>> The message was checked by ESET NOD32 Antivirus.
>>>>
>>>> http://www.eset.com
>>>>
>>>>
>>>>
>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>> signature
>>>> database 7045 (20120411) __________
>>>>
>>>> The message was checked by ESET NOD32 Antivirus.
>>>>
>>>> http://www.eset.com
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> nagdu mailing list
>>>> nagdu at nfbnet.org
>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>> To unsubscribe, change your list options or get your account info for
>>>> nagdu:
>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/blind411%40verizon.net
>>>
>>>
>>> _______________________________________________
>>> nagdu mailing list
>>> nagdu at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> nagdu:
>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/rebecca.pickrell%40tasc.com
>>> CONFIDENTIALITY NOTICE: This message and any attachments or files
>>> transmitted with it (collectively, the "Message") are intended only for
>>> the addressee and may contain information that is privileged, 
>>> proprietary
>>> and/or prohibited from disclosure by law or contract. If you are not the
>>> intended recipient: (a) please do not read, copy or retransmit the
>>> Message; (b) permanently delete and/or destroy all electronic and hard
>>> copies of the Message; (c) notify us by return email; and (d) you are
>>> hereby notified that any dissemination, distribution or copying of the
>>> Message is strictly prohibited.
>>>
>>> _______________________________________________
>>> nagdu mailing list
>>> nagdu at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> nagdu:
>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/blind411%40verizon.net
>>
>>
>> _______________________________________________
>> nagdu mailing list
>> nagdu at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for 
>> nagdu:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/laurel.stockard%40gmail.com
>>
>
> _______________________________________________
> nagdu mailing list
> nagdu at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for 
> nagdu:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/lkeeler%40comcast.net