[nagdu] Consumer Satisfaction Survey

Thu Apr 12 03:21:19 UTC 2012

Here is the Guide Dog Consumers' Bill of Rights attached.

Fraternally yours,
Marion

----- Original Message ----- 
From: "Larry D. Keeler" <lkeeler at comcast.net>
To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Wednesday, April 11, 2012 4:33 PM
Subject: Re: [nagdu] Consumer Satisfaction Survey

> Where do you find the bill Marion?
> ----- Original Message ----- 
> From: "Marion Gwizdala" <blind411 at verizon.net>
> To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
> <nagdu at nfbnet.org>
> Sent: Wednesday, April 11, 2012 3:32 PM
> Subject: Re: [nagdu] Consumer Satisfaction Survey
>
>
>> Rebecca,
>>    the Guide Dog Consumers' Bill of Rights addresses this issue. In 
>> Section 4, entitled "Confidentiality", it states,
>>
>> a.       Individual consumers shall have the right to access any and all 
>> of the information gathered or collected about them by the guide dog 
>> training program and contained in their files.
>>
>>
>>
>>
>>
>> Fraternally yours,
>> Marion
>>
>>
>> ----- Original Message ----- 
>> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
>> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'" 
>> <nagdu at nfbnet.org>
>> Sent: Wednesday, April 11, 2012 2:54 PM
>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>
>>
>>> Can the NAGDU bill of rights address schools that share information 
>>> without sharing it with the person it concerns?
>>> That seems wrong on so many levels.
>>>
>>> -----Original Message-----
>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>>> Behalf Of Marion Gwizdala
>>> Sent: Wednesday, April 11, 2012 1:38 PM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>> Subject: [nagdu] Consumer Satisfaction Survey
>>>
>>> Dear All,
>>>    There is another element to this issue. I know there are programs 
>>> that
>>> would have no issue retaliating against a consumer by giving a negative
>>> evaluation should a person apply to another program. Some programs keep
>>> their records confidential even from the consumer, asserting the 
>>> information
>>> is "privileged", belonging to the program, not the consumer. I believe 
>>> this
>>> is quite problematic and that information about an individual should be
>>> accessible by the individual about whom the information concerns.
>>>    One way NAGDU is hoping to provide information about consumers'
>>> experiences with training programs is through our soon-to-be-released
>>> Consumer Satisfaction Survey. This survey will allow consumers to 
>>> provide
>>> anonymous, confidential evaluations about their training programs 
>>> without
>>> fear of retaliation. The survey questionnaire has been finalized and we 
>>> are
>>> hoping it will be available online in the next month or so.
>>>
>>> Fraternally yours,
>>> Marion Gwizdala, President
>>> National Association of Guide Dog Users (NAGDU)
>>> National Federation of the Blind
>>> 813-626-2789
>>> President at NAGDU.ORG
>>> HTTP://WWW.NAGDU.ORG
>>> ----- Original Message -----
>>> From: "Marsha Drenth" <marsha.drenth at gmail.com>
>>> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
>>> <nagdu at nfbnet.org>
>>> Sent: Wednesday, April 11, 2012 8:56 AM
>>> Subject: Re: [nagdu] Tell the whole truth
>>>
>>>
>>>> Tracy,
>>>>
>>>> I think a lot of us would like the same. The good and bad about a 
>>>> school
>>>> to
>>>> be aired out. The problem with this is that, not all people can give 
>>>> good
>>>> and bad with out being defensive about it, thus being very emotional 
>>>> about
>>>> it. There are those guide dog users who are very very loyal to their
>>>> school,
>>>> and will not admit that their school does any wrong.
>>>>
>>>> I am going to keep an eye on this thread, as much as I would like to 
>>>> say
>>>> that we should talk about the bad and the good, I do not want this list 
>>>> to
>>>> become a bashing school list. So if we are going to discuss the good 
>>>> and
>>>> bad, people MUST be adults. I reserve the right to come in and stop 
>>>> this
>>>> thread at any point.
>>>>
>>>> So discuss away...
>>>> Marsha, Moderator
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>>>> Behalf
>>>> Of Tracy Carcione
>>>> Sent: Wednesday, April 11, 2012 8:32 AM
>>>> To: nagdu at nfbnet.org
>>>> Subject: [nagdu] Tell the whole truth
>>>>
>>>> Laurel, just as an example,  says she doesn't want to do school 
>>>> bashing,
>>>> and I think many people feel this way, but, if people only give the
>>>> positive parts of their experience with a school, and none of the
>>>> negatives, it doesn't give a true picture.  If I were looking for a
>>>> training program, I'd want to know about bad experiences, as well as 
>>>> good.
>>>> For example, if more than a few people from school X end up returning 
>>>> the
>>>> dog in less than 2 years, I'd want to know about that.  If several days 
>>>> of
>>>> training were spent hanging around the mall, I'd want to know that, 
>>>> too.
>>>> It was part of what I really liked about Gary's writing about his 
>>>> school
>>>> experience--he wrote about the annoying stuff, as well as the good.
>>>> I'm not interested in what happened to so-and-so 10 years ago.  I'm not
>>>> much interested in hearsay, either.  "A friend of a friend...", nah.
>>>> I understand the desire not to air dirty laundry in public; I really 
>>>> do.
>>>> But, in its darkest aspect, that's how abuse goes on--no one wants to 
>>>> say
>>>> anything about it. Not that I'm accusing any school of abusing 
>>>> students;
>>>> it's just one end of a continuum.
>>>> If someone has had a bad experience, I have no problem with them naming
>>>> names.  I don't think that's bashing; it's just letting other know so 
>>>> they
>>>> can make informed decisions.
>>>> And, if someone has something negative to say about my beloved school, 
>>>> I
>>>> promise to take a deep breath, not get defensive, and consider what
>>>> they've said.
>>>> JMHO.
>>>> Tracy
>>>>
>>>>
>>>>
>>>> _______________________________________________
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>>>>
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>>>>
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>>>
>>>
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>>
>>
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>
>
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