[nagdu] Consumer Satisfaction Survey

Thu Apr 12 13:58:21 UTC 2012

 that's great. good luck to your friend.
 hugs.

On Apr 11, 2012, at 8:44 PM, Laurel wrote:

> Thank you so much. She isn't having problems with this particular
> issue anymore because she does own the dog. She just needs to find a
> place to "place" him. She called me earlier this evening and has
> decided to move foward with GDB. A GDB person called her back and
> spoke with her and so she's going to move foward with that, which is
> good. Her biggest problem now is finding a home for Brooks, and
> dealing with the grief, anger and pain and spiteful comments from
> others, as I've said before. I'll pass this on to her, and she wants
> me to tell you that she really appreciates the support, and because
> she's moving foward and planning to get a guide again, she plans to
> join the list either tomorrow or Friday.
> Laurel and Stockard
> 
> On 4/11/12, Marion Gwizdala <blind411 at verizon.net> wrote:
>> Here is the Guide Dog Consumers' Bill of Rights attached.
>> 
>> Fraternally yours,
>> Marion
>> 
>> 
>> ----- Original Message -----
>> From: "Larry D. Keeler" <lkeeler at comcast.net>
>> To: "NAGDU Mailing List, the National Association of Guide Dog Users"
>> <nagdu at nfbnet.org>
>> Sent: Wednesday, April 11, 2012 4:33 PM
>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>> 
>> 
>>> Where do you find the bill Marion?
>>> ----- Original Message -----
>>> From: "Marion Gwizdala" <blind411 at verizon.net>
>>> To: "NAGDU Mailing List, the National Association of Guide Dog Users"
>>> <nagdu at nfbnet.org>
>>> Sent: Wednesday, April 11, 2012 3:32 PM
>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>> 
>>> 
>>>> Rebecca,
>>>>   the Guide Dog Consumers' Bill of Rights addresses this issue. In
>>>> Section 4, entitled "Confidentiality", it states,
>>>> 
>>>> a.       Individual consumers shall have the right to access any and all
>>>> of the information gathered or collected about them by the guide dog
>>>> training program and contained in their files.
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> Fraternally yours,
>>>> Marion
>>>> 
>>>> 
>>>> ----- Original Message -----
>>>> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
>>>> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
>>>> <nagdu at nfbnet.org>
>>>> Sent: Wednesday, April 11, 2012 2:54 PM
>>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>> 
>>>> 
>>>>> Can the NAGDU bill of rights address schools that share information
>>>>> without sharing it with the person it concerns?
>>>>> That seems wrong on so many levels.
>>>>> 
>>>>> -----Original Message-----
>>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>>> Behalf Of Marion Gwizdala
>>>>> Sent: Wednesday, April 11, 2012 1:38 PM
>>>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>>>> Subject: [nagdu] Consumer Satisfaction Survey
>>>>> 
>>>>> Dear All,
>>>>>   There is another element to this issue. I know there are programs
>>>>> that
>>>>> would have no issue retaliating against a consumer by giving a negative
>>>>> evaluation should a person apply to another program. Some programs keep
>>>>> their records confidential even from the consumer, asserting the
>>>>> information
>>>>> is "privileged", belonging to the program, not the consumer. I believe
>>>>> this
>>>>> is quite problematic and that information about an individual should be
>>>>> accessible by the individual about whom the information concerns.
>>>>>   One way NAGDU is hoping to provide information about consumers'
>>>>> experiences with training programs is through our soon-to-be-released
>>>>> Consumer Satisfaction Survey. This survey will allow consumers to
>>>>> provide
>>>>> anonymous, confidential evaluations about their training programs
>>>>> without
>>>>> fear of retaliation. The survey questionnaire has been finalized and we
>>>>> are
>>>>> hoping it will be available online in the next month or so.
>>>>> 
>>>>> Fraternally yours,
>>>>> Marion Gwizdala, President
>>>>> National Association of Guide Dog Users (NAGDU)
>>>>> National Federation of the Blind
>>>>> 813-626-2789
>>>>> President at NAGDU.ORG
>>>>> HTTP://WWW.NAGDU.ORG
>>>>> ----- Original Message -----
>>>>> From: "Marsha Drenth" <marsha.drenth at gmail.com>
>>>>> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
>>>>> <nagdu at nfbnet.org>
>>>>> Sent: Wednesday, April 11, 2012 8:56 AM
>>>>> Subject: Re: [nagdu] Tell the whole truth
>>>>> 
>>>>> 
>>>>>> Tracy,
>>>>>> 
>>>>>> I think a lot of us would like the same. The good and bad about a
>>>>>> school
>>>>>> to
>>>>>> be aired out. The problem with this is that, not all people can give
>>>>>> good
>>>>>> and bad with out being defensive about it, thus being very emotional
>>>>>> about
>>>>>> it. There are those guide dog users who are very very loyal to their
>>>>>> school,
>>>>>> and will not admit that their school does any wrong.
>>>>>> 
>>>>>> I am going to keep an eye on this thread, as much as I would like to
>>>>>> say
>>>>>> that we should talk about the bad and the good, I do not want this list
>>>>>> 
>>>>>> to
>>>>>> become a bashing school list. So if we are going to discuss the good
>>>>>> and
>>>>>> bad, people MUST be adults. I reserve the right to come in and stop
>>>>>> this
>>>>>> thread at any point.
>>>>>> 
>>>>>> So discuss away...
>>>>>> Marsha, Moderator
>>>>>> 
>>>>>> 
>>>>>> -----Original Message-----
>>>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>>>> Behalf
>>>>>> Of Tracy Carcione
>>>>>> Sent: Wednesday, April 11, 2012 8:32 AM
>>>>>> To: nagdu at nfbnet.org
>>>>>> Subject: [nagdu] Tell the whole truth
>>>>>> 
>>>>>> Laurel, just as an example,  says she doesn't want to do school
>>>>>> bashing,
>>>>>> and I think many people feel this way, but, if people only give the
>>>>>> positive parts of their experience with a school, and none of the
>>>>>> negatives, it doesn't give a true picture.  If I were looking for a
>>>>>> training program, I'd want to know about bad experiences, as well as
>>>>>> good.
>>>>>> For example, if more than a few people from school X end up returning
>>>>>> the
>>>>>> dog in less than 2 years, I'd want to know about that.  If several days
>>>>>> 
>>>>>> of
>>>>>> training were spent hanging around the mall, I'd want to know that,
>>>>>> too.
>>>>>> It was part of what I really liked about Gary's writing about his
>>>>>> school
>>>>>> experience--he wrote about the annoying stuff, as well as the good.
>>>>>> I'm not interested in what happened to so-and-so 10 years ago.  I'm not
>>>>>> much interested in hearsay, either.  "A friend of a friend...", nah.
>>>>>> I understand the desire not to air dirty laundry in public; I really
>>>>>> do.
>>>>>> But, in its darkest aspect, that's how abuse goes on--no one wants to
>>>>>> say
>>>>>> anything about it. Not that I'm accusing any school of abusing
>>>>>> students;
>>>>>> it's just one end of a continuum.
>>>>>> If someone has had a bad experience, I have no problem with them naming
>>>>>> names.  I don't think that's bashing; it's just letting other know so
>>>>>> they
>>>>>> can make informed decisions.
>>>>>> And, if someone has something negative to say about my beloved school,
>>>>>> I
>>>>>> promise to take a deep breath, not get defensive, and consider what
>>>>>> they've said.
>>>>>> JMHO.
>>>>>> Tracy
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> _______________________________________________
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>>>>>> 
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>>>>>> 
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>>>>> 
>>>>> 
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>>>> 
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> 
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