[nagdu] Consumer Satisfaction Survey

Thu Apr 12 15:37:42 UTC 2012

Also, there seems to not be as many bad stories about GDB. Maybe we just 
have not heard about them. As I probably have said in previous threads, I 
have never heard of a case where GDB denied ownership.

Nicole

----- Original Message ----- 
From: "Laurel" <laurel.stockard at gmail.com>
To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Thursday, April 12, 2012 8:10 AM
Subject: Re: [nagdu] Consumer Satisfaction Survey

> True. I told her about this and she also spoke with several GDB people
> about it explicitly. She told me that she doesn't mind the waiting one
> year to officially own the dog if it means that she can go to a school
> that can work with her better, and treat her better than Southeastern.
> She specifically discussed her situation with Southeastern with the
> GDB staff, and told them about her needs for a dog, and because they
> are willing to work with her and because she knows several handlers
> from GDB she feels comfortable with it. Of course, if she changed her
> mind it's ok too, but I think the biggest issue for her is just being
> able to have a successful partnership and a school that will support
> her.
> Laurel and Stockard
>
> On 4/12/12, Pickrell, Rebecca M (TASC) <REBECCA.PICKRELL at tasc.com> wrote:
>> You may want to explicitly remind her of the policy. I trust she can make
>> her own decisions, it just sounds like a bad option given her experience.
>> Remember, she had the same warm and fuzzy feelings about Southeastern and
>> now she is devistated by the actions she believes them to have taken.
>>
>> A surefire way to prevent this is to only look at schools that give
>> ownership right away.
>>
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>> Behalf
>> Of Laurel
>> Sent: Thursday, April 12, 2012 10:58 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>
>> Yes she does, but GDB allows people to apply for ownership (for free)
>> after they have been a team for 1 year. I own Stockard. /grins/ I
>> think they do this just to make absolutely sure that if something goes
>> wrong in the first feew months, they can do a dog swap or retrain. And
>> that the person's not stuck with the dog if it doesn't work out.
>> Usually, like 95% of the time, it's never an issue because the match
>> is great! After a year of working with Stockard, I applied for
>> ownership, the whole process took me all of 5 minutes, and she's my
>> girl officially.
>> I don't think Jenny, my friend, has a problem with that at all.
>> Laurel and Stockard
>>
>> On 4/12/12, Pickrell, Rebecca M (TASC) <REBECCA.PICKRELL at tasc.com> wrote:
>>>         It's interesting that she chose GDB as they do not grant 
>>> ownership
>>> upon graduation.
>>>
>>> Does she know this?
>>> GDB is a fine school. It just seems that given her experience, and the 
>>> way
>>> it has upset her, she'd go to a school that granted ownership upon
>>> graduation.
>>>
>>> -----Original Message-----
>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>>> Behalf
>>> Of Laurel
>>> Sent: Wednesday, April 11, 2012 11:44 PM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>
>>> Thank you so much. She isn't having problems with this particular
>>> issue anymore because she does own the dog. She just needs to find a
>>> place to "place" him. She called me earlier this evening and has
>>> decided to move foward with GDB. A GDB person called her back and
>>> spoke with her and so she's going to move foward with that, which is
>>> good. Her biggest problem now is finding a home for Brooks, and
>>> dealing with the grief, anger and pain and spiteful comments from
>>> others, as I've said before. I'll pass this on to her, and she wants
>>> me to tell you that she really appreciates the support, and because
>>> she's moving foward and planning to get a guide again, she plans to
>>> join the list either tomorrow or Friday.
>>> Laurel and Stockard
>>>
>>> On 4/11/12, Marion Gwizdala <blind411 at verizon.net> wrote:
>>>> Here is the Guide Dog Consumers' Bill of Rights attached.
>>>>
>>>> Fraternally yours,
>>>> Marion
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "Larry D. Keeler" <lkeeler at comcast.net>
>>>> To: "NAGDU Mailing List, the National Association of Guide Dog Users"
>>>> <nagdu at nfbnet.org>
>>>> Sent: Wednesday, April 11, 2012 4:33 PM
>>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>>
>>>>
>>>>> Where do you find the bill Marion?
>>>>> ----- Original Message -----
>>>>> From: "Marion Gwizdala" <blind411 at verizon.net>
>>>>> To: "NAGDU Mailing List, the National Association of Guide Dog Users"
>>>>> <nagdu at nfbnet.org>
>>>>> Sent: Wednesday, April 11, 2012 3:32 PM
>>>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>>>
>>>>>
>>>>>> Rebecca,
>>>>>>    the Guide Dog Consumers' Bill of Rights addresses this issue. In
>>>>>> Section 4, entitled "Confidentiality", it states,
>>>>>>
>>>>>> a.       Individual consumers shall have the right to access any and
>>>>>> all
>>>>>> of the information gathered or collected about them by the guide dog
>>>>>> training program and contained in their files.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Fraternally yours,
>>>>>> Marion
>>>>>>
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
>>>>>> To: "'NAGDU Mailing List, the National Association of Guide Dog 
>>>>>> Users'"
>>>>>> <nagdu at nfbnet.org>
>>>>>> Sent: Wednesday, April 11, 2012 2:54 PM
>>>>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>>>>
>>>>>>
>>>>>>> Can the NAGDU bill of rights address schools that share information
>>>>>>> without sharing it with the person it concerns?
>>>>>>> That seems wrong on so many levels.
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>>>>> Behalf Of Marion Gwizdala
>>>>>>> Sent: Wednesday, April 11, 2012 1:38 PM
>>>>>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>>>>>> Subject: [nagdu] Consumer Satisfaction Survey
>>>>>>>
>>>>>>> Dear All,
>>>>>>>    There is another element to this issue. I know there are programs
>>>>>>> that
>>>>>>> would have no issue retaliating against a consumer by giving a
>>>>>>> negative
>>>>>>> evaluation should a person apply to another program. Some programs
>>>>>>> keep
>>>>>>> their records confidential even from the consumer, asserting the
>>>>>>> information
>>>>>>> is "privileged", belonging to the program, not the consumer. I 
>>>>>>> believe
>>>>>>> this
>>>>>>> is quite problematic and that information about an individual should
>>>>>>> be
>>>>>>> accessible by the individual about whom the information concerns.
>>>>>>>    One way NAGDU is hoping to provide information about consumers'
>>>>>>> experiences with training programs is through our 
>>>>>>> soon-to-be-released
>>>>>>> Consumer Satisfaction Survey. This survey will allow consumers to
>>>>>>> provide
>>>>>>> anonymous, confidential evaluations about their training programs
>>>>>>> without
>>>>>>> fear of retaliation. The survey questionnaire has been finalized and
>>>>>>> we
>>>>>>> are
>>>>>>> hoping it will be available online in the next month or so.
>>>>>>>
>>>>>>> Fraternally yours,
>>>>>>> Marion Gwizdala, President
>>>>>>> National Association of Guide Dog Users (NAGDU)
>>>>>>> National Federation of the Blind
>>>>>>> 813-626-2789
>>>>>>> President at NAGDU.ORG
>>>>>>> HTTP://WWW.NAGDU.ORG
>>>>>>> ----- Original Message -----
>>>>>>> From: "Marsha Drenth" <marsha.drenth at gmail.com>
>>>>>>> To: "'NAGDU Mailing List, the National Association of Guide Dog
>>>>>>> Users'"
>>>>>>> <nagdu at nfbnet.org>
>>>>>>> Sent: Wednesday, April 11, 2012 8:56 AM
>>>>>>> Subject: Re: [nagdu] Tell the whole truth
>>>>>>>
>>>>>>>
>>>>>>>> Tracy,
>>>>>>>>
>>>>>>>> I think a lot of us would like the same. The good and bad about a
>>>>>>>> school
>>>>>>>> to
>>>>>>>> be aired out. The problem with this is that, not all people can 
>>>>>>>> give
>>>>>>>> good
>>>>>>>> and bad with out being defensive about it, thus being very 
>>>>>>>> emotional
>>>>>>>> about
>>>>>>>> it. There are those guide dog users who are very very loyal to 
>>>>>>>> their
>>>>>>>> school,
>>>>>>>> and will not admit that their school does any wrong.
>>>>>>>>
>>>>>>>> I am going to keep an eye on this thread, as much as I would like 
>>>>>>>> to
>>>>>>>> say
>>>>>>>> that we should talk about the bad and the good, I do not want this
>>>>>>>> list
>>>>>>>>
>>>>>>>> to
>>>>>>>> become a bashing school list. So if we are going to discuss the 
>>>>>>>> good
>>>>>>>> and
>>>>>>>> bad, people MUST be adults. I reserve the right to come in and stop
>>>>>>>> this
>>>>>>>> thread at any point.
>>>>>>>>
>>>>>>>> So discuss away...
>>>>>>>> Marsha, Moderator
>>>>>>>>
>>>>>>>>
>>>>>>>> -----Original Message-----
>>>>>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>>>>>> Behalf
>>>>>>>> Of Tracy Carcione
>>>>>>>> Sent: Wednesday, April 11, 2012 8:32 AM
>>>>>>>> To: nagdu at nfbnet.org
>>>>>>>> Subject: [nagdu] Tell the whole truth
>>>>>>>>
>>>>>>>> Laurel, just as an example,  says she doesn't want to do school
>>>>>>>> bashing,
>>>>>>>> and I think many people feel this way, but, if people only give the
>>>>>>>> positive parts of their experience with a school, and none of the
>>>>>>>> negatives, it doesn't give a true picture.  If I were looking for a
>>>>>>>> training program, I'd want to know about bad experiences, as well 
>>>>>>>> as
>>>>>>>> good.
>>>>>>>> For example, if more than a few people from school X end up 
>>>>>>>> returning
>>>>>>>> the
>>>>>>>> dog in less than 2 years, I'd want to know about that.  If several
>>>>>>>> days
>>>>>>>>
>>>>>>>> of
>>>>>>>> training were spent hanging around the mall, I'd want to know that,
>>>>>>>> too.
>>>>>>>> It was part of what I really liked about Gary's writing about his
>>>>>>>> school
>>>>>>>> experience--he wrote about the annoying stuff, as well as the good.
>>>>>>>> I'm not interested in what happened to so-and-so 10 years ago.  I'm
>>>>>>>> not
>>>>>>>> much interested in hearsay, either.  "A friend of a friend...", 
>>>>>>>> nah.
>>>>>>>> I understand the desire not to air dirty laundry in public; I 
>>>>>>>> really
>>>>>>>> do.
>>>>>>>> But, in its darkest aspect, that's how abuse goes on--no one wants 
>>>>>>>> to
>>>>>>>> say
>>>>>>>> anything about it. Not that I'm accusing any school of abusing
>>>>>>>> students;
>>>>>>>> it's just one end of a continuum.
>>>>>>>> If someone has had a bad experience, I have no problem with them
>>>>>>>> naming
>>>>>>>> names.  I don't think that's bashing; it's just letting other know 
>>>>>>>> so
>>>>>>>> they
>>>>>>>> can make informed decisions.
>>>>>>>> And, if someone has something negative to say about my beloved
>>>>>>>> school,
>>>>>>>> I
>>>>>>>> promise to take a deep breath, not get defensive, and consider what
>>>>>>>> they've said.
>>>>>>>> JMHO.
>>>>>>>> Tracy
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> nagdu mailing list
>>>>>>>> nagdu at nfbnet.org
>>>>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>>>>> To unsubscribe, change your list options or get your account info 
>>>>>>>> for
>>>>>>>> nagdu:
>>>>>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/marsha.drenth%40gmail.com
>>>>>>>>
>>>>>>>>
>>>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>>>>>> signature
>>>>>>>> database 7044 (20120411) __________
>>>>>>>>
>>>>>>>> The message was checked by ESET NOD32 Antivirus.
>>>>>>>>
>>>>>>>> http://www.eset.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>>>>>> signature
>>>>>>>> database 7045 (20120411) __________
>>>>>>>>
>>>>>>>> The message was checked by ESET NOD32 Antivirus.
>>>>>>>>
>>>>>>>> http://www.eset.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> nagdu mailing list
>>>>>>>> nagdu at nfbnet.org
>>>>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>>>>> To unsubscribe, change your list options or get your account info 
>>>>>>>> for
>>>>>>>> nagdu:
>>>>>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/blind411%40verizon.net
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> nagdu mailing list
>>>>>>> nagdu at nfbnet.org
>>>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>>>> To unsubscribe, change your list options or get your account info 
>>>>>>> for
>>>>>>> nagdu:
>>>>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/rebecca.pickrell%40tasc.com
>>>>>>> CONFIDENTIALITY NOTICE: This message and any attachments or files
>>>>>>> transmitted with it (collectively, the "Message") are intended only
>>>>>>> for
>>>>>>> the addressee and may contain information that is privileged,
>>>>>>> proprietary and/or prohibited from disclosure by law or contract. If
>>>>>>> you
>>>>>>>
>>>>>>> are not the intended recipient: (a) please do not read, copy or
>>>>>>> retransmit the Message; (b) permanently delete and/or destroy all
>>>>>>> electronic and hard copies of the Message; (c) notify us by return
>>>>>>> email; and (d) you are hereby notified that any dissemination,
>>>>>>> distribution or copying of the Message is strictly prohibited.
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> nagdu mailing list
>>>>>>> nagdu at nfbnet.org
>>>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>>>> To unsubscribe, change your list options or get your account info 
>>>>>>> for
>>>>>>> nagdu:
>>>>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/blind411%40verizon.net
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> nagdu mailing list
>>>>>> nagdu at nfbnet.org
>>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>>> To unsubscribe, change your list options or get your account info for
>>>>>> nagdu:
>>>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/lkeeler%40comcast.net
>>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> nagdu mailing list
>>>>> nagdu at nfbnet.org
>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>> To unsubscribe, change your list options or get your account info for
>>>>> nagdu:
>>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/blind411%40verizon.net
>>>>
>>>
>>> _______________________________________________
>>> nagdu mailing list
>>> nagdu at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> nagdu:
>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/rebecca.pickrell%40tasc.com
>>> CONFIDENTIALITY NOTICE: This message and any attachments or files
>>> transmitted with it (collectively, the "Message") are intended only for
>>> the
>>> addressee and may contain information that is privileged, proprietary
>>> and/or
>>> prohibited from disclosure by law or contract. If you are not the 
>>> intended
>>> recipient: (a) please do not read, copy or retransmit the Message; (b)
>>> permanently delete and/or destroy all electronic and hard copies of the
>>> Message; (c) notify us by return email; and (d) you are hereby notified
>>> that
>>> any dissemination, distribution or copying of the Message is strictly
>>> prohibited.
>>>
>>> _______________________________________________
>>> nagdu mailing list
>>> nagdu at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> nagdu:
>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/laurel.stockard%40gmail.com
>>>
>>
>> _______________________________________________
>> nagdu mailing list
>> nagdu at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for 
>> nagdu:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/rebecca.pickrell%40tasc.com
>> CONFIDENTIALITY NOTICE: This message and any attachments or files
>> transmitted with it (collectively, the "Message") are intended only for 
>> the
>> addressee and may contain information that is privileged, proprietary 
>> and/or
>> prohibited from disclosure by law or contract. If you are not the 
>> intended
>> recipient: (a) please do not read, copy or retransmit the Message; (b)
>> permanently delete and/or destroy all electronic and hard copies of the
>> Message; (c) notify us by return email; and (d) you are hereby notified 
>> that
>> any dissemination, distribution or copying of the Message is strictly
>> prohibited.
>>
>> _______________________________________________
>> nagdu mailing list
>> nagdu at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for 
>> nagdu:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/laurel.stockard%40gmail.com
>>
>
> _______________________________________________
> nagdu mailing list
> nagdu at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for 
> nagdu:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/ntorcolini%40wavecable.com 