[nagdu] [and] Southwest Airlines

RJ Sandefur joltingjacksandefur at gmail.com
Mon Dec 31 01:43:04 UTC 2012


Jessica, Were you able to get the policy in writing? RJ
----- Original Message ----- 
From: "Jessica Diaz" <jldiaz421 at gmail.com>
To: "'NAGDU Mailing List,the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Sunday, December 30, 2012 8:19 PM
Subject: Re: [nagdu] [and] Southwest Airlines


> Hi
> Speaking of airlines, I flew jet blue to PR from DC. The first flight when
> getting on I was told that because of the new policy my dog was required 
> to
> sit by the window. Saunders hates this and I tried to speak to a manager.
> They said no one was available and that the flight was full. I was told if 
> I
> did not get on I could not fly. I had to get on because we were going to 
> see
> my husbands family for Christmas. When on the plane of course my dog did 
> not
> want to go under because he is use to an isle. The lady rudely pointed out
> see this is why we have this policy. If you were in the isle you would be 
> in
> the way. After changing flights in Orlando I got to sit wherever I wanted.
> When I asked the new flight attendant about the policy she said absolutely
> that doesn't exist and that she is appalled that this was said.
> Jessica
>
> -----Original Message-----
> From: and [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray
> Sent: Saturday, December 29, 2012 11:52 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [and] Southwest Airlines
>
> The real point of my writing about Southwest was that, in spite of the 
> fact
> that many of us never have problems with a given airlines, they still 
> exist.
> I had flown four flights with Southwest before I ever had this problem, 
> and
> should I fly southwest again, maybe I won't have the same problem again.
> That airline and many others are inconsistent about this kind of thing; 
> you
> never know when this might happen.
>
> CL
>
> On Dec 29, 2012, at 10:23 AM, Becky sabot wrote:
>
>> Hi all,
>> I have not flown through South West in a while but when I flew in the
>> pass through South West I never had a problem with my guide dogs and I
>> could sit where ever I wanted.
>> Becky Sabo and yellow lab Hakka
>>
>> -----Original Message-----
>> From: and [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Melissa
>> Green
>> Sent: Wednesday, December 26, 2012 5:01 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: Re: [and] Southwest Airlines
>>
>> I just flew southwest to Newark New Jersey.
>> They told me that I could sit wherever I wanted.
>> I chose to sit in the bulkhead.  But I wished I would have sat
>> Somewhere else.  The lady that sat next to me was very interesting and
>> At times annoying.
>> But it was a very good flight.
>>
>> Have a blessed day.
>>
>> Melissa Green
>> "Happiness is a butterfly, which, when pursued, is always just beyond
>> your grasp, but which, if you will sit down quietly, may alight upon 
>> you."
>>
>> ----- Original Message -----
>> From: "Cindy Ray" <cindyray at gmail.com>
>> To: "the National Association of Guide Dog Users NAGDU Mailing List"
>> <nagdu at nfbnet.org>
>> Sent: Wednesday, December 26, 2012 12:02 PM
>> Subject: [and] Southwest Airlines
>>
>>
>>> Some of you may remember that at Thanksgiving I flew to Houston Via
>>> Southwest Airlines from Des Moines. When I boarded in Chicago for
>>> Houston,
>>
>>> They informed me I must ride in the bulkhead seat. It was policy. I
>>> argued
>>
>>> The point and was accused of threatening the crew and could be
>>> removed from the plane. The third person I spoke with their said me
>>> was correct; they can't keep me from flying where I want so long as
>>> The dog is not in the way.
>>>
>>> Upon my return trip I had the same experience. I filed a complaint,
>>> stating their policy and the material in the accessible air act,
>>> Which is not the exact title? Their response was that they deemed me
>>> To be correct that I was handled illegally on the first flight, but
>>> They could not be sure about the second one. That crew was less
>>> Interested in being honest about the whole thing I'd guess. They
>>> refunded my entire fare. I was more out to make a point and get
>>> Better treatment, but hey, a free trip to Houston isn't so bad. I am
>>> Going again in January, but I'm flying Delta because I currently have
>>> No desire to do business with Southwest, but I'll
>>
>>> try again. I had not received a response from them or I would have
>>> Actually tried the flight again. Connections are better with Delta
> though.
>>>
>>> Just thought you would all like to know the outcome of that situation
>>> Since I had posted on it before.
>>>
>>> Cindy Lou
>>>
>>>
>>> _______________________________________________
>>> nagdu mailing list
>>> nagdu at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> nagdu:
>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/graduate56%40juno.
>>> com
>>>
>>
>>
>> _______________________________________________
>> nagdu mailing list
>> nagdu at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> nagdu:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/beckyasabo%40gmail.
>> com
>>
>>
>> _______________________________________________
>> nagdu mailing list
>> nagdu at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> nagdu:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.co
>> m
>
>
> _______________________________________________
> nagdu mailing list
> nagdu at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for 
> nagdu:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/jldiaz421%40gmail.com
>
>
> _______________________________________________
> nagdu mailing list
> nagdu at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for 
> nagdu:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/joltingjacksandefur%40gmail.com
> 





More information about the NAGDU mailing list