[nagdu] Fwd: [Seeingeye-l] message from TSA

[Natalie]

Thanks for posting this, Cindy.  It is a resource that I'll keep on hand in 
case LJ and I should need it.
Best,
Nat and Liam Joshua, a.k.a. LJ

----- Original Message ----- 
From: "Cindy Ray" <cindyray at gmail.com>
To: "the National Association of Guide Dog Users NAGDU Mailing List" 
<nagdu at nfbnet.org>
Sent: Thursday, December 22, 2011 8:17 PM
Subject: [nagdu] Fwd: [Seeingeye-l] message from TSA


> Someone from the Seeing Eye List sent this. More information should be 
> forthcoming, I think.
>
> Cindy
>
>
> Begin forwarded message:
>
>> From: "Becky Frankeberger" <b.butterfly at comcast.net>
>> Subject: [Seeingeye-l] message from TSA
>> Date: December 22, 2011 9:07:05 PM CST
>> To: "'Discussions Of The Seeing Eye'" <seeingeye-l at list.web.net>
>>
>> Dear Colleagues:
>>
>> On the quarterly TSA Disability Coalition teleconference held last week, 
>> we
>> informed our members that TSA planned to launch TSA Cares, a toll-free
>> helpline to provide information and assistance to passengers with
>> disabilities and medical conditions and their families before they fly. 
>> We
>> are excited to announce that TSA Cares is now available and accepting 
>> calls.
>>
>> Travelers may call TSA Cares toll free at 1-855-787-2227 prior to 
>> traveling
>> with questions about screening policies, procedures and what to expect at
>> the security checkpoint. Travelers who are deaf or hard of hearing can 
>> use a
>> relay service to contact TSA Cares or can e-mail 
>> TSA-ContactCenter at dhs.gov.
>> The hours of operation for the TSA Cares helpline are Monday through 
>> Friday
>> 9 a.m. - 9 p.m. EST, excluding federal holidays. After hours, travelers 
>> can
>> find information about traveling with disabilities and medical needs on
>> TSA's website at:
>> http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/
>>
>> When a passenger with a disability or medical condition calls TSA Cares, 
>> a
>> representative will provide assistance, either with information about
>> screening that is relevant to the passenger's specific disability or 
>> medical
>> condition, or the passenger may be referred to disability experts at TSA.
>> TSA recommends that passengers call approximately 72 hours ahead of 
>> travel
>> so that TSA Cares has the opportunity to coordinate checkpoint support 
>> with
>> a TSA Customer Service Manager located at the airport when necessary.
>>
>> TSA will issue a press release regarding TSA Cares later today, as well 
>> as
>> making information about TSA Cares available on www.tsa.gov. We will 
>> provide
>> you with the specific link to TSA Cares information when it becomes 
>> active,
>> as well as a link to the official press release.
>>
>> We urge you to spread the word about TSA Cares so that those you 
>> represent
>> have access to information about screening that is specific to their
>> disabilities or medical conditions. As always, the staff from the Office 
>> of
>> Disability Policy and Outreach will be available to you to assist with
>> disseminating information about TSA Cares.
>>
>> Thank you for your continued participation and support. We look forward 
>> to
>> improving the screening experience for passengers through TSA Cares.
>>
>> Sincerely,
>>
>> Kimberly Walton, Special Counselor
>> Transportation Security Administration
>>
>>
>> _______________________________________________
>>
>> Seeingeye-l mailing list
>> To post a message.
>> Seeingeye-l at list.web.net
>> For general information about the list or to modify your subscription 
>> visit.
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>> For questions/cncerns/etc please contact one of the list's 
>> administrators.
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>>
>
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