[nagdu] Woman says cab driver refused her a ride because of seeing-eye dog

[Ginger Kutsch]

Woman says cab driver refused her a ride because of seeing-eye dog

By Bob Heye KATU News and KATU.com StaffPublished: Aug 2, 2013 

http://www.katu.com/news/local/Woman-says-cab-driver-refused-her-a-ride-beca
use-of-seeing-eye-dog-218052101.html 

 

PORTLAND, Ore. - A woman who is blind says a Broadway Cab driver refused her
service because she had a seeing-eye dog with her.

It all unfolded at Union Station, and an Amtrak worker confirmed what
happened to Deb Marinos.

Marinos had gotten off the train and was trying to get to OHSU for a
scheduled checkup but a Broadway Cab driver, and then a second cab driver
both refused to give her a ride.

"I have a little tiny bit of vision," she said. "I'm what's called legally
blind, but I have no peripheral vision. So the dog provides me the ability
to cross streets and find curbs and doors."

Marinos rides Amtrak all the time - commuting to work in Salem and Portland
and also traveling the country to conferences and legislative assemblies in
her job as a vocational rehabilitation counselor for the Oregon Council of
the Blind.

She was stunned when she went to get into a Broadway Cab and the driver
refused to let her in.

"And he says, 'No, she has a dog. I'm not takin' her. No dogs. Dogs aren't
allowed by the company.'"

A second Broadway driver said he'd take her, but he already had a fare. The
next cab back was a Sassy Cab, a subsidiary of Broadway Cab.

"The cab behind him, Sassy Cab, says 'No, I don't do dogs either,'" Marinos
said. "And then the fourth cab got out to see what all the fun was about and
they said, 'OK, we'll take you.'"

An Amtrak helper known as Red Cap argued with the cab drivers' refusals.

"Amtrak is so incredibly good at taking care of us, and the Red Cap today
was just absolutely. He was just like all over them and could not believe it
- that they'd never had that before where they've had someone turned down,"
Marinos said.

And if you think allergies to dogs is behind all this, Marinos said that's
not a factor. She's allergic to dogs. Her service dog breed is
hypoallergenic.

KATU didn't get a response from Broadway Cab Thursday night. City
regulations say "No driver shall ... refuse to transport to his requested
destination any passenger of proper demeanor who is able to demonstrate the
ability to pay the fare."

Marinos met both of those requirements.

A city spokesperson said the city is starting a formal investigation into
the incident and that Broadway Cab is cooperating with investigators.