[nagdu] What is "disruptive" to a business?

[Jenine Stanley]

I can indeed share, as you noted, because it really doesn't reflect or
reveal anyone. 

Well, this all started with the person calling us about being denied entry
to this business the team had frequented for years. We called the business
to see what was up, just in case it was a new employee or something. 

Nope, we received a very sorrowful story as told here, about the various
ways the team was disruptive. The business owner allowed others with service
dogs into the business all the time with no  problems, clearly understood
the law and also clearly understood her ability to ban the dog under that
law. 

We agreed with her that the things she was describing were indeed
disruptive. We noted that we could not change someone's behavior, i.e., make
this handler act more responsibly. We could though explain the behaviors. 

The business owner had already done so and was met with a chilly response. 

In these cases the people in my office find it often comes better from
someone's instructor than from us. Granted, sometimes the 2 of us who are
handlers in the office take on these jobs too, of education because wouldn't
you rather hear it from someone whose been there? 

It's never an easy call though and honestly, unless the handler calls us
back and asks, we're not pursuing it much further. 

Jenine Stanley
jeninems at wowway.com
http://www.twitter.com/jeninems


-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of National
Association of Guide Dog Users
Sent: Sunday, August 18, 2013 8:15 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Subject: Re: [nagdu] What is "disruptive" to a business?

Jenine,
	First of all, I'm not sure why it would violate any confidentiality
to share your response, provided it did not identify anyone involved in the
inquiry. The vinette you shared certainly would be considered posing a
direct threat to the health or safety of others. The water on the floor
would present a slip & fall hazard and the hair could contaminate other
patrons' food. Allowing others to pet the dog could also be considered being
out of control; that is a little dicey, though! In any case, without
identifying the people involved, could you share the response of GDF?

Marion
 

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Jenine Stanley
Sent: Sunday, August 18, 2013 10:42 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Subject: [nagdu] What is "disruptive" to a business?

In this whole discussion of fake service dogs, I'm reminded that it is truly
all about behavior. Or is it? 

For me personally, it's insulting that someone thinks he or she must fain
disability, something I live with and have no choice about, to be able to
take even a well behaved pet into places where I can take my dog, because he
assists me. There is a strong part of me that wants to say to people who do
this, "Good, you get the rest of the things that go along with having a
disability, like un or under employment, often being thought of as a child
or not equal to others, general ignorance, etc." 

Then I ask myself about our own community. Do we realize that our dogs too
are under these same conduct standards?  I don't want to blame the victim at
all here and I know that most of us try very hard to keep our dogs under
good control. 

Here's an interesting situation though, and it's totally fictitious. What
would you do if you were the business owner? 

A person comes into your business regularly with a legitimate service dog,
doesn't matter what the dog does for the person, that person has the right
gear and ID and has answered the questions you can ask legally about the
dog. 

The person always gives the dog water at the table, allowing it to drink out
in the aisle where people walk. The person makes no attempt to clean up the
water left after the dog drinks. This makes the floor very slippery for
everyone and the staff must clean it up. 

The person sits while talking and grooms the dog with his fingers, flicking
the fur onto the floor. This makes a huge mess as it's a long-haired dog. 

The person allows and encourages everyone in the place to pet and play with
the dog, taking it out of harness for this activity. As a result, other
customers think it's OK to bring their pet dogs in and to pet other service
dogs who come in with their people. 

As the business owner, this is very disruptive and we want to ban the person
from bringing the dog in. Thoughts? 

Yes, our office actually got this call. I won't tell you what we said as
that's confidential, but I'm curious to see your thoughts. 

I'll admit, when nervous or bored, I will do that finger grooming thing. I
caught myself the other day and began feeling around for fur and collecting
it into my pocket. :) 

Jenine Stanley
jeninems at wowway.com
http://www.twitter.com/jeninems




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