[nagdu] What is "disruptive" to a business?

[Ginger Kutsch]

Julie and all,

I would argue that in the case described, it was not the dog that was being
disruptive, but rather the handler. I think the actual question is, how
would the restaurant owner handle a comparable situation that did not
involve a service animal? 

I would expect the restaurant owner to handle the problem in the same way it
might handle a parent who allowed his/her child to sit in the aisle and play
with a glass of water, or allowed a child to run around in the aisle, or
allowed a child to shred a placemat or napkin or bags of sugar or whatever.
If the owner asked the parent to keep the child under control, and the
parent disregarded the request, would the owner demand that the family leave
and never come back? If the answer is yes, than I think it is appropriate
for the owner to ask the handler to leave. If the owner allows children to
be "disruptive", than it could be argued that the restaurant owner
discriminated against the handler if the handler was held to a higher
standard of behavior than anyone else in the restaurant.

Best, 
Ginger
-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Julie J.
Sent: Monday, August 19, 2013 8:37 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] What is "disruptive" to a business?

I thought that a disruptive service dog could not be banned for life, but
only for the specific problem incident?  Is that correct?

I read Jenine's message to mean that the restaurant manager had told the
person to never bring the dog back in the restaurant.  Maybe I misunderstood
though.

Also, it is only the disruptive dog that needs to leave correct?  the store
still has to provide services to the person without the dog?  Of course
that's assuming that the person can or wants to take their dog someplace
else and come back.

Julie 


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