[nagdu] Airline Transportation Access Conference

[Passle Helminski]

I fly all of the time and none of the airlines give this info out.

For the past 2 and  half years I had issues with one flight attendant with my guide.  She is always on my flight to Cleveland.  When the other regular flyers on the plane told her I knew the regs better than she did (about flying with a service dog) she got the pilot involved.  To make a  long story short I found out the airlines subcontract the flight attendants out.  Find out who to call and they brought her in for retraining.  
They are also working with my guide dog school in the training of their flight attendants because they are located about a 30 minutes from my school.

Every time I fly with her they want me to call and tell them how she is doing.  So I fly with a copy of the regs and phone numbers of the inflight director of training and the airlines.

Passle
          
On Dec 11, 2013, at 9:49 AM, "Albert J Rizzi" <albert at myblindspot.org> wrote:

> My time at the very first Airline Transportation Access Conference was a
> great experience. Yesterday was eye opening to say the least. I cannot let
> any time go by without advising all people of all abilities about a critical
> option to all of us as air travelers. Remember these letters CRO! US Airways
> did not offer one to me, nor did I even know that air travelers had options
> and supports to remediate issues such as the ones I and the other 35
> passengers were subjected to on November 13th by US Airways. CRO stands for
> Conflict Resolutions Officer. The CRRO is charged with amongst other things,
> being able to resolve and remediate issues, that either the traveler or the
> flight crew is confused about. This is a critical support put in place by
> the Department of Transportation. All disabled travelers must, must ask for
> a CRO if and when your access is being denied, compromised or screwed with.
> Additionally, the TSA has what is called a PSS, Passenger Support
> Specialist. The PSS is the go to person to mediate instances where the TSA
> is inappropriately conducting and invasive or intrusive search like people
> with insulin pumps go through, or any other individual traveling with
> medications or various medical apparatus. Not all TSA are properly trained
> or aware of the tools and assistive items the disabled use daily to survive
> and thrive, but the PSS should.
> 
> 
> 
> This conference was very, very eye opening.
> 
> 
> 
> Please write me off list with any questions. Peace.
> 
> 
> 
> 
> 
> Albert J. Rizzi, M.Ed.
> Founder and CEO
> My Blind Spot, Inc.
> 90 Broad Street - 18th Fl.
> New York, New York  10004
> <http://www.myblindspot.org/> www.myblindspot.org
> 
> PH:  <tel:917-553-0347> 917-553-0347
> 
> "The person who says it cannot be done, shouldn't interrupt the one who is
> doing it."
> 
> 
> 
> <http://www.facebook.com/pages/My-Blind-Spot/179273234423> Like Us on
> Facebook   <http://www.linkedin.com/pub/albert-j-rizzi/13/142/0> LinkedIn
> <https://twitter.com/MyBlindSpotOrg> Twitter
> 
> 
> 
> Access=Ability infinite possibilities logo.jpg
> 
> 
> 
> <image001.jpg>_______________________________________________
> nagdu mailing list
> nagdu at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for nagdu:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/passle%40roadrunner.com