[nagdu] Training Hotel Staff

[Cindy Ray]

8:00 EDT, 7:00 cdt, 6:00 mdt, 5:00 pdt

On Jul 14, 2013, at 6:24 PM, "Howard J. Levine" <WB2HWW at earthlink.net> wrote:

> What time is talk for tonight?
> 
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Margo and Arrow
> Sent: Sunday, July 14, 2013 7:12 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: Re: [nagdu] Training Hotel Staff
> 
> 218-936-2053
> 
> Pound at the message prompt, 1 for live chat rooms, code is 62438 pound.
> 
> Margo and Arrow
> 
> 
> 
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Howard J. Levine
> Sent: Sunday, July 14, 2013 7:06 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: Re: [nagdu] Training Hotel Staff
> 
> 
> What is the phone phone number and Id for tonight?
> 
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Julie McGinnity
> Sent: Sunday, July 14, 2013 6:42 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [nagdu] Training Hotel Staff
> 
> Margo, I agree completely.  I noticed many people at this convention who
> were directed to go to either the pet area or on the grass.  Very strange
> since they don't want dogs relieving on their lawns.
> 
> I noticed at this hotel the language barrier was a particular issue.
> I had to repeat several times to a hotel employee that I did not need help
> before he understood.  One of the hotel staff also grabbed at my dog's leash
> in an attempt to guide me when I was going the wrong way.
> This is only my fourth convention, but one of the things I usually love
> about convention is that this doesn't happen.  Usually, the NFB trains the
> employees about how to work with blind people.  I wonder what happened this
> year.
> 
> On 7/14/13, Margo and Arrow <margo.downey at verizon.net> wrote:
>> I know we're having the feedback call this evening but want us to look 
>> at the training of hotel staff.  Some people were asked the questions 
>> one would ask according to the hotel's pet policy and apparently some 
>> staff did not realize or understand what was meant by service or guide 
>> dog.  I contacted two hotel managers about all of this while we were 
>> there.  Staff were asking what breed the dog was and how big and the 
>> weight.  The managers
> understood
>> that these were irrelevant questions and promised to talk with staff.
>> Also,
>> one person was told that those of us with big dogs would only be able 
>> to stay on the second or third floors which was the pet policy.  That 
>> must have been corrected.  Also, even after our relief areas were set 
>> up, staff were occasionally sending folks to the pet relief area only.
>> 
>> There needs to be omore consistency there and understanding by staff.  
>> I think, too, there might have been some cultural and/or language 
>> misunderstandings.
>> 
>> There was also an incident when housekeeping knocked on our door and 
>> we
> had
>> our dogs on leashes and the housekeeping staff member didn't look but 
>> loudly proclaimed that we needed to have our animals on leash or 
>> crated.  Okay, that's fine but both guide dogs were on leash and we 
>> were holding the leashes and we were close enough for her to see that 
>> that was so.
>> 
>> I'm thinking NAGDU might need to monitor the understanding hotel 
>> staffs have regarding service dogs.
>> 
>> Margo and Arrow
>> 
>> 
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>> 
> 
> 
> --
> Julie McG
> National Association of Guide dog Users board member,  National Federation
> of the Blind performing arts division secretary, Missouri Association of
> Guide dog Users President, and Guiding Eyes for the Blind graduate 2008 "For
> God so loved the world that he gave his only Son, so that everyone who
> believes in him may not perish but may have eternal life."
> John 3:16
> 
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