[nagdu] Handling difficult store owners

Howard J. Levine WB2HWW at earthlink.net
Wed Jul 24 23:14:01 UTC 2013

I agree don't leave your best friend home, my guide dog goes every where...

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of L Gwizdak
Sent: Wednesday, July 24, 2013 4:52 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] Handling difficult store owners

Hi Andy, welcome to the list!

I read this about the barber and do NOT think you should leave your dog home
just because the guy doesn't like dogs.  You said you're a lawyer so I think
you know where to get him a copy of the ADA and kindly give the barber a
copy of it. You can still be pleasant about it!  But, if he doesn't believe
you, he'll have to believe the law.  If not, then maybe a police officer
will do.

You can get some literature from youir guide dog school to educate the guy. 
But, I would NEVER just cave in and leave the dog at home!  This is very
harmful to the rights of all of us.  the guy gets away with access denial
with you and he will be emboldened to do it to another person with a service

If the guy turns into a jerk, well, then telling his patrons about your
access denial will be good to do.  Hit him in the pocketbook and that seems
to work wonders with people and be a great attitude adjustmant for sure!

I'm Lyn and am working my eighth guide dog - sinse 1973 and I remember the
days before ADA and, frankly, there's just no excuse for access denials of
service dogs in 2013.  I currently have Landon, a male Lab/Golden cross from
The Seeing Eye and he is 7 and 1/2 years old.  We live in San Diego.  I have
been an activist for over 40 years and know what happens when we give up our
rights just because we don't want to make waves.  Sorry, I'm into making
tsunamis when needed! LOL!

Enjoy the list as we have all kinds of people and experiences represented

Lyn and Landon
"Asking who's the man and who's the woman in an LGBT relationship is like
asking which chopstick is the fork" - Unknown
----- Original Message -----
From: "Andrew Webb" <awebb2168 at gmail.com>
To: <nagdu at nfbnet.org>
Sent: Monday, July 22, 2013 1:16 PM
Subject: [nagdu] Handling difficult store owners

> Hello all,
> I've been a member of this list for all of about the last 15 minutes, 
> so it's good to be with you all.  I'd like to ask some advice on a 
> topic that I'm sure comes up very frequently.  I'm a pretty new guide 
> dog user and so there are some situations on which I'm still sort of 
> feeling my way and appreciate hearing thoughts from more experienced
> I recently visited for the first time a store where the proprietor was 
> plainly not very happy about my having brought my dog inside.
> Specifically,
> it was a barber shop.  However, the point I'd like to emphasize is 
> that, unlike with a couple other similar encounters I've had, this 
> gentleman was absolutely kind, respectful, and courteous to me in every
other regard.
> He
> gave me a warm greeting, made small talk, made sure he knew what I was 
> looking for in a haircut, etc.  He just wasn't comfortable having the 
> dog inside the shop.  He said that ordinarily the shop has a "no dogs" 
> policy, but that for me, "he would make an exception."  (Yes, I know, 
> kind of patronizing, but I needed to get my hair cut.)  When we were 
> done, he asked if next time I could please tie up the dog to a post 
> that is right outside the shop's front door.  I explained to him in a 
> respectful tone, that this was a service animal and as such enjoyed a 
> special status, and that by law the shop owner could not refuse 
> admission to the dog or ask me to keep him outside, not to mention the 
> fact that I take care to ensure that the dog is clean, well-groomed, 
> and well-behaved.  After I explained this, especially the part about 
> the applicable laws, the gentleman just sort of went silent, we left 
> it at that, I wished him a good day and the dog and I were on our way.
> Bottom line: This was a nice and seemingly decent fellow, who probably 
> sincerely believed that he was acting within his rights as the store 
> owner, and simply doesn't know the relevant law.  He listened to what 
> I told him about the law, but I don't think he believed me.
> I wonder how people would suggest that I handle this matter going forward?
> This barber shop is far and away the most convenient one for me to 
> visit, and what's more they give good haircuts at a reasonable price.  
> In other words, all other things being equal, I'd prefer to keep going 
> there, and it would be an inconvenience for me not to.  What's more, 
> it's a short enough walk from my house that I can feasibly get there 
> using just my cane and park the dog at home (in most cases).
> What's giving me pause here is that the shop owner was nice, just 
> ignorant.
> If he were a jerk, it would all be different.  I can deal with a jerk, 
> and have done so.  I'd have no problem suing, if need be.  (I'm 
> actually an
> attorney.)  But in this case, since the shop is right in my 
> neighborhood and I pass by it every day, since I'd prefer to keep 
> going there for haircuts, and since the owner was an absolutely nice 
> guy aside from not wanting the dog in the store, I feel sort of 
> conflicted.  I wonder if I should just check my ego (and my rights), 
> and go there in futre without the dog?  Or should I return there next 
> time with the dog, armed with a copy of the relevant statute in hand, 
> and show it to the gentleman, in the interest of educating him (and 
> consequently probably taking the pleasure out of that and all future 
> visits)?  Perhaps there are no right or wrong answers here per se, but 
> I'm just interested to hear people's thoughts.
> Also, when I went to sit in the barber's chair, I left my dog tied 
> down to a seat in the waiting area (perhaps 20 feet away).  Can anyone 
> tell me if legally this was permissible, or do I need to have him 
> close at hand near the barber chair?
> Thanks in advance for all thoughts and perspectives.
> Regards,
> Andrew
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