[nagdu] discussion concerning my letter to the board of directors of Guide Dogs for the Blind
Michael Hingson
Mike at michaelhingson.com
Sun Jun 9 22:54:44 UTC 2013
Buddy,
That's enough for sure. You done good. Please also sign and write to the
board.
-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Buddy Brannan
Sent: Sunday, June 09, 2013 12:01 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] discussion concerning my letter to the board of
directors of Guide Dogs for the Blind
Looking at signatures, i saw two from people formerly associated with the
school; one was a trainer in my class with Karl, now living in Illinois
apparently, and the other, an O&M specialist who appears to now be working
in Canada (she did my home interview when I got Karl). So, yeah.clearly
those formerly associated with the school who have moved on still care, too.
Including me. As to those worried about jeopardizing their future chances
for a dog from there if they sign, I would remind them that there are a
dozen other guide dog schools out there from which to choose.
And that's all I got to say about that.
--
Buddy Brannan, KB5ELV - Erie, PA
Phone: (814) 860-3194 or 888-75-BUDDY
On Jun 9, 2013, at 2:36 PM, "Michael Hingson" <info at michaelhingson.com>
wrote:
> All,
>
> Cindy is correct. While petitions have no legal standing they are a
> way for people to make their feelings known. The fact that 426 people
> have now signed the petition demanding a change at GDB is something
> that the school leadership and board level should recognize, address,
> and fix. The evidence, however, is that GDB management and the GDB
> board do not care as they have chosen not to respond to letters sent
> to them and they have not demonstrated concern about a petition
> calling for change which as of this writing has 426supporters.
>
> Personally, I have heard from not only guide dog users, but
> volunteers, puppy raisers, and donors. All express dissatisfaction
> with the current leadership, atmosphere, and conditions at the school.
> Some have emailed me expressing concern about joining the petition as
> they are afraid that by doing so they may be putting their chances of
> getting future guide dogs from GDB in jeopardy. My response is would
> you want to attempt to get a guide dog from an organization that
> cannot take constructive criticism? Would you want to be associated
> with an organization that would throw you aside so easily? I would
> hope that GDB would not to such a thing to anyone, but at present I do
> feel that the management of the organization does not value blind
> people. The management and board are not demonstrating any level of
> trust and they are certainly not showing that they care for the
> organization that has been entrusted to them. The leadership of the
> school has not demonstrated that it has any concept of how to run a
nonprofit service organization.
>
> I am amazed and, frankly, horrified at the outpouring of the responses
> to my letter that I have received personally. Even so, I know more
> people must have worries about what is happening at GDB. All of us
> should be concerned about this. The kind of behavior we are seeing is
> very much the same thing many of us encountered 30 and 40 years ago
> with NAC, and it is the same behavior we see from the workshop
> management groups of today. I will be happy to continue to receive
> responses and comments from people, and I will respond as I can.
> Please do not be offended if I do not respond immediately as I am only one
person, but I will get to each letter.
>
> By the way, one of the reasons touted by the school management for its
> decision to lay off so many good, competent, and well trusted staff
> was to concentrate on improving student services through the new "call
> center" at the school. So what did the school actually do? Among
> other things management took two blind people out of positions they
> had been working for years and put them into a back room that functions as
the "call center".
> There is no longer a visible blind person operating the switchboard,
> and another who had served as the admin person for the Training
> department is no longer in the public eye. Also, while the most
> recent issue of Guide Dog News says that everyone loves the center I
> tell you that I have complaints from students who have gone a week or
> longer without ever getting a call from them returned by the "call
center".
>
> As I said in my letter my decision to speak out was a hard one, but it
> was one I felt necessary to make and support. The management team at
> GDB is tearing down the organization which many of us loved and
> valued. Frankly, at this point it isn't even being run as a good
> business since any sharp businessperson would know to do what is
> necessary to keep its consumers engaged and satisfied. The CEO and
> the board are ignoring the feelings of their stakeholders and hoping
> that this all will blow over. By ignoring the backlash from their
> decisions they prove most dramatically that they are in no way
> consumer oriented. They show in the most concrete way possible that they
do not care nor value those they serve and need in order to survive.
>
> Leadership and vision at Guide Dogs for the Blind are lacking. This
> isn't good. I urge everyone to sign the petition whether you make
> comments or not. Even if you are not associated with GDB, expressing
> concern about the management of an organization which has well served
> blind people for 71 years and which now is eliminating the good staff
> and throwing away its core values is something which should be of concern
to all of us.
>
>
> Best,
>
>
> Michael Hingson
>
> The Michael Hingson Group, INC.
> "Speaking with Vision"
> Michael Hingson, President
> (415) 827-4084
> info at michaelhingson.com
> To order Michael Hingson's new book, Thunder Dog, and check on Michael
> Hingson's speaking availability for your next event please visit:
> www.michaelhingson.com
>
> To purchase your own portrait of Roselle painted by the world's
> foremost animal artist, Ron Burns, please visit
> http://www.ronburns.com/roselle
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray
> Sent: Thursday, June 06, 2013 11:18 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [nagdu] FW: letter to the board of directors of Guide
> Dogs for the Blind
>
> On-line petitions such as that have no legal bearing. However, if
> someone finds that there are a lot of names that are agreeing that
> something needs changed, they may well look at it and begin to think
> of possible actions to be taken.
>
> CL
>
> On Jun 6, 2013, at 12:06 PM, "Star Gazer" <pickrellrebecca at gmail.com>
wrote:
>
>> What exactly does signing an online petition do?
>> Does it have any legal standing? Does anybody at GDB care?
>> It sounds like they've been on this road for awhile.
>> I'll look over the letter. I also don't have a dog, and don't plan to
>> get one.
>> And lastly, if you had to get a new dog today, would you go to GDB
>> given what they are doing?
>>
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Michael
>> Hingson
>> Sent: Thursday, June 06, 2013 1:01 PM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>> Subject: Re: [nagdu] FW: letter to the board of directors of Guide
>> Dogs for the Blind
>>
>> Thanks. Even though you don't have a guide dog I would appreciate
>> you and others signing the online petition. GDB has made some
>> decisions which reflect badly on its positive attitudes of blind people.
>> Already today I have seen several letters from people telling me that
>> because of what has been occurring at GDB they and others will not be
> getting guides from there.
>> On the petition page comment 125 is from a former prominent GDB board
>> of directors member who resigned last year because of actions and
>> attitudes of the current CEO.
>>
>> What is happening at GDB affects us all.
>>
>> Thanks for the nice comment on "Thunder Dog". We are getting close
>> to having a children's version and we have begun working on another book.
>> Too early to comment on the second book yet, but we are excited.
>>
>> Take care.
>>
>>
>> Best,
>>
>>
>> Michael Hingson
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Sheila
>> Leigland
>> Sent: Wednesday, June 05, 2013 10:26 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: Re: [nagdu] FW: letter to the board of directors of Guide
>> Dogs for the Blind
>>
>> hi, I don't have a guide from gdb but was familiar with them while
>> growing up In california during the sixties and seventies.
>> wWe lived next door to a blind couple with dogs from gdb and my Dad
>> always hoped that someday I would get a dog from them. The letter is
>> well written and I understand your concerns. I hope their issues will
>> be resolved in a favorable manner for all involved.
>> By the way, I loved reading thunderdog.
>> On 6/5/2013 10:05 PM, Michael Hingson wrote:
>>> All,
>>>
>>> The following is a letter I just sent to the board of directors of
>>> Guide Dogs for the Blind, Inc. Although it may appear that the
>>> content of this letter is guide dog specific I believe you all
>>> should be aware of this issue as it reflects on how agencies which
>>> should do better are in fact treating blind people and their own staffs.
>>>
>>> There are now significant problems within the Guide Dogs for the
>>> Blind organization which stem from bad leadership by a relatively
>>> new
> CEO.
>>> The problems in part are due to a poor attitude about blindness and
>>> partly they stem from his lack of competence in managing well a
>>> nonprofit organization, at least as far as I am concerned.
>>> Actually, hundreds of consumers have already sent letters concerning
>>> this issue to the board and many others have signed a petition
concerning this.
>>> The petition is located at
>>> http://petitions.moveon.org/sign/tell-the-board-its-time?source=c.em.
>>> m
>>> t&r_by
>>> =7790633.
>>>
>>> I am widely disseminating my letter because many of you may be
>>> asked about this issue, especially around the convention. Also, as
>>> many of you know I happen to be a quite visible guide dog user due
>>> to my
>> experience on 9-11.
>>> The fact is that what is happening at GDB should not be permitted
>>> nor ignored. You may wish to sign the petition and I ask you to
>>> consider so doing.
>>>
>>> There are issues I did not discuss within the letter in order to
>>> protect staff at all levels within the organization. However,
>>> suffice it to say that the amount of outrage and pushback by
>>> consumers and other stakeholders toward the leadership of Guide Dogs
>>> for the Blind is
>> unprecedented.
>>>
>>> Again, I send this for your information. Should you feel it
>>> necessary to contact me please feel free to do so at
> info at michaelhingson.com.
>>> Thanks for reading.
>>>
>>>
>>> Best,
>>>
>>>
>>> Michael Hingson
>>>
>>> -----Original Message-----
>>> From: Michael Hingson [mailto:Mike at michaelhingson.com]
>>> Sent: Wednesday, June 05, 2013 08:47 PM
>>> To: bburke at guidedogs.com; gkerscher at guidedogs.com;
>>> sodell at guidedogs.com; ruthann.dodson24 at gmail.com;
>>> jboyd at guidedogs.com; mwatkins at guidedogs.com; sbutton at guidedogs.com;
>>> dgershen at guidedogs.com; jharris at guidedogs.com;
>>> amathieson at guidedogs.com; smansfield at guidedogs.com;
>>> jackscott at guidedogs.com
>>> Cc: mike at michaelhingson.com
>>> Subject: letter to the board of directors of Guide Dogs for the
>>> Blind
>>>
>>> Dear Members of The Board of Directors, Guide Dogs for the Blind,
>>>
>>> For some time I have been monitoring the changes at our school and
>>> the stakeholders' reactions to them. I am writing to express my
> feelings.
>>> Before proceeding let me introduce myself to those of you I have not
met.
>>> My name is Michael Hingson. I received my first guide dog from GDB
>>> in June, 1964. For the past forty-nine years I have used guides
>>> only from GDB. I grew up with the school, its staff, and its
>>> advancements in guide dog and student training. While a college
>>> student I assisted Guide Dogs' staff in preparing testimony
>>> concerning pending legislation to change current guide dog laws in
California.
>>>
>>> I am a firm believer in the value a guide dog brings to blind
>>> persons who can effectively learn to use it, and I know firsthand
>>> the value and strength of the human-animal bond. You see my fifth
>>> guide, Roselle, and I worked in the World Trade Center and escaped
>>> from the attacks on 9-11, 2001. Because of a story GDB put out
>>> concerning our escape Roselle and I became quite visible throughout the
world.
>>>
>>> After 9-11 I came to work at GDB where I stayed for six and a half
years.
>>> During that time I worked to keep Guide Dogs for the Blind visible
>>> to donors and prospective donors, possible students, and others. I
>>> successfully raise hundreds of thousands of dollars for the school
>>> and I met with countless donors and spoke to tens of thousands of
>>> interested persons about the organization.
>>>
>>> In June, 2008, after a change in the leadership at GDB I left the
>>> organization to continue a developing speaking career. I now travel
>>> the world talking about issues like strengthening the Human-Animal
>>> Bond. In
>>> 2011 Roselle's and my story was published in a book called "Thunder
>>> Dog, the story of a blind man, his guide dog, and the triumph of
>>> trust" which became an instant New York Times Bestseller and which
>>> has now been published in 12 languages. Today I continue to travel,
>>> consult,
>> and speak worldwide.
>>>
>>> I tell you all this to say that I understand change and know the
>>> challenges change and new ideas bring to any organization.
>>> Specifically I have seen much change during my 49 years associated
>>> with Guide Dogs. I have seen the school lead by several different
>>> CEOs each with their own leadership style and priorities. I also
>>> have seen the concern each time a new leader came along and took the
>>> school in a different direction. I never have found it necessary to
>>> speak out
>> concerning a CEO until now. Below are my thoughts.
>>>
>>> When Bob Phillips took the reins in 2001 he brought something new to
>>> the school when, for the first time, the CEO had a daughter who was
>>> a graduate of GDB. Bob's empathy permeated throughout his
>>> leadership as he worked to bring more of a marketing effort to the
school.
>>> During his term Bob helped the school grow to be the largest guide
>>> dog school in
>> the United States.
>>> While some were concerned that he was bringing too much of a
>>> "business approach to the school", what he did was to improve the
>>> efficiency of the organization, and he helped enhance the reputation
>>> of GDB within the guide dog community, the service animal world. He
>>> supported actions which improved the reputation of Guide Dogs within
>>> the ranks of blindness consumer organizations. I participated in
>>> efforts Bob promoted to integrate GDB more into the local and Marin
>>> business community. In short, during 2001 to 2007 Guide Dogs for
>>> the Blind began to move out of a role as a large nonprofit, but
>>> relatively isolated from the world around it to a responsible
>>> community family member which was growing in stature and standing
>>> within the world
>> community.
>>>
>>> After Bob Phillips left the organization a new CEO was hired. We
>>> need not go into her contributions except to say that for the most
>>> part Nancy Gardner's leadership proved destructive to many of the
>>> initiatives begun by Bob Phillips and his predecessors.
>>>
>>> When Paul Lopez began his term as CEO there was much optimism for
>>> continued growth among many stakeholders. Some of us had concerns
>>> that he did not have a good grounding in a positive philosophy about
>>> blindness, but everyone took a wait and see approach. Rather than
>>> growth Paul has demonstrated that his approach is not well suited to
>>> a nonprofit philanthropic organization such as Guide Dogs for the Blind.
>>> I know you have heard from many concerning the issues stakeholders
>>> have with Paul's leadership and I do not want to go over ground you
>>> already have encountered. However, I believe my perspective is
>>> somewhat unique since I have a 49-year history as a student, and a
>>> six and a half year back ground as a GDB mid level management and
>>> leadership staff member. Also, I have served in management
>>> positions within various companies including serving as a company
>>> president, vice president, and I have served as a senior level
>>> manager in more than one sales organization. I know first-hand good
>>> leadership as well as poor and disconnected leadership. Paul Lopez
>>> is not demonstrating
>> good leadership for the benefit of Guide Dogs for the Blind. Let me
>> illustrate.
>>>
>>> 1. Consumer Relations. To date Paul Lopez has not made an appearance
>>> at any of the blindness consumer organization National meetings, and
>>> it is my understanding that he has not even attended any of the
>>> California affiliate meetings. I know he has received such
>>> invitations in the past because I delivered one to him personally
>>> last year long before the time of the National convention season. I
>>> also know he has received written invitations this year, but has not
>>> accepted them. The National organization conventions are the best
>>> places for any new leader to learn about the issues blind people
>>> find important. Also, they are the best platforms for any new
>>> blindness related program director to market their organization and
>>> to promote discussion. The fact that Paul has not attended National
>>> conventions among blind people is noticed by blind people throughout
>>> the country and red flags have gone up especially since his lack of
>>> action is directly opposite to what Bob Phillips did to promote
>>> relations during the early 2000s. Given the lack of visibility by
>>> the school and its newest CEO, and given the bad press within the
>>> consumer world I believe any positive momentum concerning consumer
interest is gone.
>>> Furthermore I believe Paul Lopez's lack of visibility concerning
>>> consumer
>> organizations is a bad reflection on his value of input and
>> cooperation with blind people.
>>>
>>> On another front I have heard from many students who have attended
>>> classes over the past year and a half that Paul will not spend time
>>> with them, or at least he spends very little time with them,
>>> especially in the past few months. This is the exact time Paul
>>> should be selling his decisions and actions to his consumers, but he
>>> seems to be
>> having none of that.
>>> 2. Budget. Earlier this year when the announcement of lay-offs took
>>> place we all heard that the decision to terminate eight employees
>>> was in part a budgetary one. The local newspapers also reported the
>>> layoffs and stated that the reason was related to a need to reduce
>>> or
>> adjust the budget.
>>> This makes little sense especially when the stock market and the GDB
>>> reserves are growing. Also, given that ten employees lost their
>>> jobs in a similar move during the Nancy Gardner administration it is
>>> hard to understand why an additional eight, mostly long time
>>> employees, were dismissed.
>>>
>>> I like the concept of establishing the new call center which can
>>> help improve efficiency if handled properly. It seems to me that
>>> any time a call goes unanswered for more than one business day any
>>> organization which permits this is remiss in its obligation toward
>>> the consumers it serves. If students' did not get return calls
>>> before and if that has changed then well and good. Creating the
>>> call center should help improve
>> efficiency.
>>> However, laying off several long-term key staff people and choosing
>>> to terminate the head of graduate services given his standing in the
>>> world-wide guide dog community and the vast amount of knowledge and
>>> respect from consumers he brings to GDB does not seem efficient or
>>> wise. The community at large does not buy the budget and efficiency
>>> arguments for laying off some of the people who were terminated
>>> earlier this year. I agree with them. It can never be good to lose
>>> people of the caliber of those employees who were let go and expect
>>> any organization to continue to operate as well as it did before.
>>> Also, one aspect of decreasing the number of field reps while
>>> increasing the call return effectiveness is that you may find that
>>> more people actually need visits from a GDB rep. While Mr. Lopez
>>> has chosen to believe it more efficient to send people from GDB you
>>> cannot yet know if it might have been better to keep the people you
>>> lost, but work to keep them busier with visits as well as better
>>> involving them in GDB's marketing effort. Also, given that some of
>>> the employees worked on campus might it have been better to reassign
>>> or split their duties rather than dismissing them outright? Please
>>> do not say it was for budgetary reasons as GDB was not and is not in
> peril of going under.
>> The "business decision" to let them go is a bad one by any basic
>> business staffing morale standard.
>>>
>>> Speaking of morale, I have not heard any positive comments about
>>> moving Barbara Browning away from the switchboard and removing the
>>> friendly face that greets visitors to the administration building.
>>> The approach taken with Barbara again shows a business orientation
>>> not suited or appropriate for a nonprofit like GDB.
>>>
>>> 3. Trust. While blind people go to guide dog schools to obtain guides
>>> and gain the additional mobility assets they feel come with using a
>>> guide dog, the trust of the senior staff of guide dog schools often
>>> is
>> lacking.
>>> Senior staff have, for example, in the past changed school policies
>>> concerning dog ownership, reduced consumer representation on boards,
>>> reduced the influence levels of or eliminated consumer advisory
>>> committees, and downright ignored issues and input by stakeholders.
>>> Many of us have seen new senior staff come with ideas of "making the
>>> organization run more like a business" and "improving efficiency"
>>> while all they do is to alienate stakeholders and not grow the
>>> organization. The result is that students go to schools because of
>>> positive experiences with the staff members who work directly with
>>> them and they ignore leadership which they view as something which
>>> doesn't concern them, or they go elsewhere or decide not to use a
>>> guide
>> dog altogether. I have seen all three happen regularly.
>>>
>>> The unfortunate reality is that "business oriented CEOs" do not
>>> understand the subtleties of running a nonprofit or philanthropic
>>> organization. Yes, nonprofits should operate more in line with
>>> business practices than most do today. In fact, some of today's
>>> concepts regarding the "good" operation of a nonprofit are the very
>>> things which keep it from growing as they go against what makes any
>>> organization grow in our changing world. However, while trying to
>>> bring good business practices into the nonprofit arena the
>>> "corporate way" as it exists today also tends to exclude some of the
>>> very attitudes, drives, and strengths which make good nonprofits great.
>>> The most important of these is Trust. If a CEO arrives and changes
>>> some of the very core foundations upon which an organization is
>>> built without obtaining support from stakeholders then he or she
>>> loses the faith of those individuals and probably staff as well.
>>> Nonprofits must have emotional buy-in and support in ways many
>>> corporations today seem not to have and seem not to need in order to be
successful.
>>> Corporations can buy loyalty while today's nonprofits cannot. Also,
>>> with an organization like GDB consumers have no permanent stake in
>>> the organization since they have many choices of guide dog schools.
>>> So, if they become disenchanted or dissatisfied with one school they
>>> do not suffer a financial hardship when deciding to attend another.
>>> Trust
>> and emotional buy-in are all the building blocks a school like GDB
>> has to make a consumer relationship work.
>>>
>>> In the past five years 18 people have been laid off from GDB. Right
>>> or wrong no employee had ever been laid off before. Before 2008,
>>> budgets were cut, some staff perks were cut, some positions and
>>> departments were realigned, and puppy raisers and breeder keepers
>>> were asked to shoulder more financial obligations to care for their
>>> charges, but no employee was simply eliminated in order to decrease
>>> staff size. When the first ten people were separated there was
>>> grumbling and concern, but in general, stakeholders felt that the
>>> programs would continue and thrive. However, with the latest staff
>>> reductions, programs and staff directly connected to consumers were
>>> dramatically affected. Well loved, trusted, and effective staff
>>> members were removed. Personal access to trusted staff was
>>> eliminated. Consumers were asked to trust a decision maker who had
>>> not established any kind of bond with them as he made changes those
>>> very
>> consumers considered part of the fabric that made GDB better than ANY
>> OTHER SCHOOL.
>>>
>>> Also, it didn't stop with the lay-offs. Two very senior staff
>>> members retired at a time many of us find suspicious at best. Terry
>>> Barrett and Don Frisk worked at GDB long after they might have
>>> retired simply because they loved their jobs and because they wanted
>>> to continue to make
>> contributions.
>>> I tell you that you will have a very hard time convincing consumers
>>> that the timing of these two retirements is a coincidence. In
>>> addition, at least one other training supervisor has quit and left
>>> the
>> guide dog field completely.
>>> Right or wrong, again, many of us find this additional departure not
>>> to be coincidental.
>>>
>>> If all the "changes" aren't enough Paul Lopez has further eroded
>>> consumer confidence in his leadership with what he has done
>>> concerning Guide Dogs for the Blind's reputation and involvement in
>>> the international guide dog community by reducing the number of GDB
>>> certified assessors for the International Federation of Guide Dog
>>> Schools from four to one, all in the name of saving money. Previous
>>> administrations spent time and effort to move GDB into the 21st
>>> century including establishing relationships and connections which
>>> made our school one of the preeminent guide dog organizations in the
>> world. Trainers came to consult with the GDB staff.
>>> GDB experts helped insure that other schools throughout the world
>>> were held to high standards of excellence in all aspects of their
>>> operations. GDB could do this only because it is so large and
>>> staffed so well that it had the necessary expertise within its ranks.
>>> Even before the lay-offs three assessors working at GDB were told to
>>> withdraw from their IFGDS commitments which also mean that fewer
>>> individuals will attend International Federation meetings.
>>>
>>> Guide Dogs for the Blind has lost the trust and confidence of much
>>> of its consumer base. I said earlier that due to my 9-11
>>> experiences I am a highly visible guide dog user. I am contacted
>>> daily by GDB users who tell me they will not return to this
>>> organization for their next guide. I have been told by people who
>>> are in a position to know that staff is demoralized in ways never
>>> experienced before. I have spoken with past members of the board
>>> who tell me that they are angered and outraged at the way the
organization is being run today.
>>> I am amazed that the board has not done anything visible to stem the
>>> tide of outrage and anger and that its only public position is that
>>> people simply do not know the internal issues and budgetary
>>> challenges which led to the decisions we now discuss. When I am
>>> asked my opinion and guidance I do not have positive encouragement I
>>> can offer because I have come to have the same views as others. I
>>> know I will be asked about the GDB issues when I attend the consumer
>>> National conventions this summer, and I do not have anything I can
>>> say with confidence that
>> will alleviate consumer fears and concerns.
>>>
>>> It is hard for me to write this letter. I love GDB, but I, like
>>> many, have no confidence in Paul Lopez and I am concerned that the
>>> board of directors has not done anything obvious either to show the
>>> value of Mr. Lopez's decisions or to remove him as CEO. I call on
>>> the Guide Dogs for the Blind board of directors to take a vote of no
>>> confidence toward Paul Lopez and I call on the board to remove him
>>> as CEO and begin a search for a truly qualified replacement. Thank
>>> you for your time
>> and consideration.
>>>
>>> Best,
>>>
>>> Michael Hingson
>>> The Michael Hingson Group, INC.
>>> "Speaking with Vision"
>>> Michael Hingson, President
>>> (415) 827-4084
>>> info at michaelhingson.com
>>> To order Michael Hingson's new book, Thunder Dog, and check on
>>> Michael Hingson's speaking availability for your next event please
visit:
>>> www.michaelhingson.com
>>> To purchase your own portrait of Roselle painted by the world's
>>> foremost animal artist, Ron Burns, please visit
>>> http://www.ronburns.com/roselle
>>>
>>>
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