[nagdu] [NAGDU] ownership RE: Guide Dog Schools
National Association of Guide Dog Users
blind411 at verizon.net
Sat Nov 2 17:28:46 UTC 2013
Steve,
It is unfortunate you question my integrity. The information I have
received is as reliable as I can ascertain. One of the issues we face in
having others come forward results in the very agreement I have posted to
the list. If Fedelco has the right to repossess a guide dog "for any other
reason as determined by Fidelco in its sole and absolute discretion", how
confident can a consumer feel that objecting to a particular practice would
not result in retaliatory behavior to remove the dog? If viewed from an
objective point of view, do you agree that such a broad clause instills fear
rather than cooperation? I have urged Fidelco consumers to come forward and
they are unwilling to do so because of such fear.
The woman in Texas that was the subject of my April 2011 Braille
Monitor article asked for help because her dog was exhibiting fear as the
result of an incident that occurred in her neighborhood. She asked Fidelco
for help on a number of occasions, both in writing and by phone. The result
was that a trainer came to her home on the pretense of helping her, advised
the consumer she wanted to work the dog near the place where it exhibited
fear and, rather than doing so, loaded the dog in the vehicle and drove
away. There was no indication from Fidelco that the dog would be
Repossessed.
When I spoke with Eliot Russman, he refused to discuss the issue
with me, citing confidentiality concerns in spite of a signed release from
the consumer. When pressed for an explanation, he referred me to the
agreement allowing for Fidelco's sole and absolute discretion to repossess
the dog. We afforded Fidelco the opportunity to share their side of the
story through this signed release and they refused to do so. We also
afforded Fidelco the opportunity to write a counterpoint article for the
Braille Monitor and they refused to do that,too. What does their lack of
transparency and accountability communicate? If their action were warranted,
why would they not explain their actions instead of hiding behind false
concerns over confidentiality?
I wish I could share more information about the numerous complaints
I received about Fidelco as the result of the article; however, I must
respect the confidentiality of those who have expressed their concerns.
Their fear is warranted and the agreement I have posted is objective
evidence of the reality of this fear. BTW, are you aware that Fidelco shut
down the consumer user group discussion list shortly after my article
appeared and was posted to this list, generating discussions of other such
behaviors and concerns on the premise that it infringed upon their trade
mark? The group had been active for several years with no concerns about
trade mark infringement; however, when consumers began expressing their
concerns and relating their negative experiences, it was squashed. And Mr.
Russman refers to himself as a Libertarian!
Fraternally yours,
Marion Gwizdala
-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Mike
Sent: Saturday, November 02, 2013 10:24 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] [NAGDU] ownership RE: Guide Dog Schools
I have tried many times, unsuccessfully, to get people to understand that
Fidelco does not do surprise visits. This is not their policy and never has
been. Tell me how it would make sense to pay one of your employees to travel
across the country to visit someone if you don't even know they are home?
Fidelco is a nonprofit! They could not afford to run a policy like this!
I know plenty of Fidelco clients and none of them have ever been surprised
by a visit. They have all known weeks in advance.
This story of a surprise visit is always from the same person and it's
always the same people bringing it up. Then they try to point to it as fact
when there are more of us who know that it is completely false.
So instead of Marian telling us all the story one more time, how about the
person who claims this is true come out and say so? I would love to know the
real story but I don't want to hear it from somebody I don't feel like i can
trust. I want to hear it from the source.
> On Nov 2, 2013, at 8:45 AM, "Steve & Shannon Cook" <cookcafe at sc.rr.com>
wrote:
>
> As far as Fidelco calling consumers when they are 5 minutes away is
> incorrect. Everytime a person from Fidelco comes to see me they have
> called a few weeks in advance to schedule an appointment. There are
> others here in my state with Fidelco dogs and they have done them the
> same way. You can believe it or not.
>
> Steve Cook
> Today I married my best friend.
> The one that I laugh with, live for, love.
> October 11, 2003
>
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of National
> Association of Guide Dog Users
> Sent: Friday, November 01, 2013 10:20 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: Re: [nagdu] [NAGDU] ownership RE: Guide Dog Schools
>
> Tai,
> I would actually prefer to respond on-list, as I believe it is
> important for consumers to be aware of such things. I have had a few
> consumers from Leader tell me they were told that, if they did not
> trim down their dogs they would be removed, even when the vet asserted
> they were at a healthy weight. I also had a couple whose harnesses
> were repossessed by Leader because an official from the Florida
> Division of Blind Services complained that their dogs were acting out
> aggressively. This official told Leader that the couple had been
> expelled from the Orientation and Adjustment Center because of their
> dogs' aggressive behavior, an assertion that was untrue. Someone also
> filed a complaint with Leader that this couple were neglecting their
> dogs, something that was investigated by the local animal control. I
> spoke with the investigator from animal control and he said there was
> no evidence of abuse or neglect and, in fact, the dogs toenails were
> painted. In his words, "People who abuse or neglect their dogs do not
> paint their nails!" In spite of the fact that there was no objective
> evidence of abuse or neglect and that the assertions of the DBS
> official were untrue, Leader repossessed their harnesses. BTW, the DBS
official was reprimanded by a demotion.
>
> I recently had a Southeastern consumer tell me that a trainer made
> a surprise visit to him and, a day or two later called to tell him
> that, if he did not slim down his dog, they would repossess it. This,
> in spite of the ownership policy in place at SEGDI.
>
> Then, of course, there is the case I wrote about in the April 2011
> issue of the Braille Monitor in which Fidelco repossessed a woman's
> dog after she made several attempts to have a trainer help her with
> some fear issues her dog was experiencing. I have had a number of
> Fidelco consumers tell me about similar incidents, however, they were
> unwilling to pursue them for fear of retribution. I have also been
> told it is a common practice of Fidelco to call consumers and tell
> them they are five minutes away and want to inspect their dogs. If
> they object, they are reminded of the clauses in the agreement that
> state, "I agree to allow Fidelco's representatives to inspect the dog
> and to survey my care and treatment of the dog at any reasonable time"
> and that violation of the agreement is cause for repossession of the
> dog. I assume Fidelco believes five minutes notice is "reasonable"! In
> my opinion, the Fidelco agreement speaks for itself on this topic! As
> a law student, what would you say about such an ownership agreement? I
> would say that it is ownership in name only with none of the rights
> and privileges normally ascribed to ownership! I would also say that,
> if one were to challenge Fidelco's right to repossess a dog after
> transferring ownership, the agreement would not stand the test of a legal
challenge.
>
> Fraternally yours,
> Marion Gwizdala
>
>
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tai Blas
> Sent: Friday, November 01, 2013 1:00 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: Re: [nagdu] [NAGDU] ownership RE: Guide Dog Schools
>
> Marion,
>
> Which schools have been known to arbitrarily interfere and repossess dogs?
> If you'd prefer to respond to me off list, please do so at
> taiablas at gmail.com
>
> Thanks.
>
> Tai
>
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of National
> Association of Guide Dog Users
> Sent: Friday, November 01, 2013 11:42 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: Re: [nagdu] [NAGDU] ownership RE: Guide Dog Schools
>
> Mike,
>
> The issue is not one of "handing out pets" or "protecting an investment".
> It is one of dignity, respect, and accountability. Ownership carries
> with it certain privileges, among them the avoidance of arbitrary
> interference by those who fail to recognize the ability of the blind,
> believing their rights preempt those of the blind. No matter how you
> dissect this issue, the unwillingness to transfer ownership is founded
> in an archaic paternalistic attitude that cannot be justified by any
objective evidence.
>
> As Vice President Hingson stated and is our experience in light of
> the numerous instances in which guide dogs have been removed without
> cause, ownership is the only rational policy if one believes blind
> people should be treated equitably with our sighted peers. Though
> Fidelco asserts they transfer ownership after six months, their
> agreement is far short of true ownership. Since when does a car
> dealership have the right to repossess a dog at their sole and
> absolute discretion. I know there are those who will argue that a dog
> is diferent than a car; however, under the law, a dog is property no
> different than a car, in spite of the fact that it is a living
> breathing animal. In fact, following this argument to it slogical end,
> how much more attached does one become to a living being that offers
> unconcditional love an acceptance. After becoming attached to such a
> being, should we not have the right to protect ourselves from
> arbitrary, unjust interference from an organization that will result in an
emotional bond being broken without cause?
>
> Fraternally yours,
>
> Marion Gwizdala, President
> National Association of Guide Dog Users Inc.
> National Federation of the Blind
> (813) 626-2789 (Office)
> 888-NAGDU411 (Hotline
> President at nagdu.org
> www.nagdu.org
>
>
>
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Mike
> Sent: Friday, November 01, 2013 7:20 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [nagdu] [NAGDU] ownership RE: Guide Dog Schools
>
> A lot of time and money gets infested into producing a guide dog. Its
> silly to try and pressure companies into giving complete ownership to the
handler.
> If it doesn't work out in six months or a year or even two then,
> depending on reason, that dog could go back to the company and
> eventually go help someone else.
> Why turn such an investment into someone's pet when it could be so
> much more for someone else.
> I personally don't agree with the bill of rights. People should just
> understand their school of choice. Its not our decision. Its theirs
> as a business. If we as consumers don't like it then we have other
> schools to pick from.
> If i ran a school id probably do the same thing. Its protecting an
> investment and smaller schools cant afford to hand out pets.
> JMO
>
> Mike
>
>> On Oct 31, 2013, at 9:45 PM, "Michael Hingson"
>> <info at michaelhingson.com>
> wrote:
>>
>> Hannah,
>>
>> The problem is that what we define as full ownership is not what the
>> schools usually mean. The Seeing Eye is an organization that
>> provides ownership. I am not as familiar with Pilot, but Chantel
>> indicates that Pilot also does give ownership.
>>
>> Other schools have different contracts that may or may not grant full
>> ownership, and that may require that if a guide retires within some
>> length of time the school may demand that the guide be returned for
>> retraining or for some other purpose. NAGDU has passed resolutions
>> calling on all schools to provide full ownership of guide dogs upon
>> graduation, and that same position is stated in NAGDU's Guide Dog
>> Consumer Bill of Rights. Most guide dog schools are living in the
>> past and are as a result paternalistic to one degree or another.
>> They do not see the tide of aware consumers which is turning against
>> them and which is demanding the same rights given to other citizens
>> in other
> training situations.
>>
>>
>> Best,
>>
>>
>> Michael Hingson
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Hannah
>> Chadwick
>> Sent: Thursday, October 31, 2013 7:22 PM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>> Subject: [nagdu] ownership RE: Guide Dog Schools
>>
>> Chantel,
>> Thank you for the correction.
>> Can someone please define complete ownership when it comes to guide
>> dogs? I mean, if we get complete ownership, then doesn't that mean
>> I'd get to keep the dog no matter the age when that dog stops
>> working? I'm just curious since I was told that I had to send my dog
>> back to the school because she didn't work out but she was only 3.
>> Thank you, hannah
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Chantel
>> Cuddemi
>> Sent: Thursday, October 31, 2013 7:08 PM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>> Subject: Re: [nagdu] Guide Dog Schools
>>
>> Hanna,
>>
>> Pilot Dogs gives us graduates full ownership of our dogs upon
>> graduation from the program.
>>
>> Hope that helped,
>>
>> Chantel and Motley of Pilot Dogs.
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Hannah
>> Chadwick
>> Sent: Thursday, October 31, 2013 7:56 PM
>> To: NAGDU Mailing List,the National Association of Guide Dog Users
>> Subject: Re: [nagdu] Guide Dog Schools
>>
>> Yes, GDB can provide more financial help if needed. I think that
>> larger schools tend to have more follow-up services because they have
>> more funds as well as trainers. I don't think Pilot gives complete
>> ownership, but I could be wrong since that wasn't one of my concerns
>> when I applied. Pilot also trains boxers and Dobermans in addition
>> to
> what Raven mentioned.
>> On one hand I think that it is important to have a breed preference,
>> but on the other, I think it is the training that matters the most.
>> There are good things and bad things about every breed of dog. The
>> work you put in is what you will get out. The more effort you put
>> into your dog will mean more success with your team. When you get
>> your dog, please remember that the bonding process takes between 6
>> months and a year. As in my earlier email, please feel free to email
>> me off list if you want to know about Pilot or Guide Dogs for the Blind.
>> Good luck, Hannah and Spritzie
>>
>>
>> ----- Original Message -----
>> From: Raven Tolliver <ravend729 at gmail.com
>> To: "NAGDU Mailing List,the National Association of Guide Dog Users"
>> <nagdu at nfbnet.org Date sent: Thu, 31 Oct 2013 19:39:50 -0400
>> Subject: Re: [nagdu] Guide Dog Schools
>>
>> Hi,
>> I attended Guiding Eyes for the Blind primarily because I wanted an
>> adult dog. As a person who never owned or handled a dog before, I
>> thought it important to have a dog that was physically and mentally
>> mature, and had established mannerisms. I wanted a golden retriever,
>> and goldens and German shepherds have a better work ethic as adults.
>> This has been proven in studies of guide dog programs and service dog
>> programs.
>> I also chose GEB because of the financial assistance. Students are
>> allotted
>> $200 annually, and if your dog is 10 pounds within their target
>> weight, the student is given another $100. There is also an
>> emergency fund, but it can only be used once during a particular dog's
career.
>> The GDB grads can correct me if I'm wrong, but I think GDB gives more
>> financial assistance than this. Grads from that program can explain
>> the
> logistics better.
>> As far as what breed of dog is best at guide work, that depends on
>> the person. I have always adored the gentle nature and laid-back
>> temperament of a golden, and I would not want to live with the high
>> energy and quirkiness of a typical labrador. German shepherds are
>> very serious about their work, but they have high energy requirements.
>> All
>> three breeds are extremely loving, loyal and obedient if you bond
>> with them properly. All three breeds have double coats, so they both
>> shed a lot. I do not know as much about the other breeds put out by
>> Pilot dogs, but people have success with them, so you would have to
>> ask the handlers of poodles, dobermans, and Vieszlas.
>> You have to decide for yourself what you like or don't like in a dog.
>> And the personality is just as, if not more, important than breed.
>> Also, know that if you are picky about breed that it may take longer
>> to find you the right dog and get a class date. I was fortunate that
>> my golden was available so soon after I applied, but I knew that
>> being choosy might mean a longer wait.
>> To determine which school might be right for you, you should rate the
>> following factors by importance to you.
>> location of school, home-training program, special needs program,
>> cost of the program, length of program, financial assistance, follow
>> up services, ownership policy, training methods, choice to meet and
>> keep in touch with your dog's puppy-raisers, graduation ceremony,
>> breeds offered, life stage of dogs issued These are just what I can
>> think of for now, but there are more factors that others will bring
>> to your
> attention.
>> If ownership is important to you, the Seeing Eye, Pilot Dogs, or
>> Guide Dogs of America are options. If you don't understand why
>> ownership is important to some people, then I will explain upon
>> request, because it is a very serious issue that every service dog
>> handler should have proper understanding of.
>> If home-training is important to you this is offered by Fidelco,
>> Guiding Eyes, and a couple other programs. Guiding Eyes usually does
>> home-training with returning graduates, but they have been known to
>> approve it for first time trainees.
>> I would encourage you to complete your training with your first guide
>> dog at the school if it is at all possible and convenient for you.
>> The benefit is that you will not likely feel alone in the struggles
>> you will experience, and also, you can get great training and doggie
>> care tips from experienced guide dog handlers. In addition, you
>> could develop long standing relationships with other classmates,
>> which was a
> plus for me.
>> Good luck, and email me off list if you want to know more about my
>> Guiding Eyes experience.
>>
>>
>> On 10/31/13, Shickeytha Chandler <shickeytha at gmail.com> wrote:
>> Thank you all for your responses. I have actually been leaning
>> toward a lab or a golden because I have heard in the past that those
>> types of dogs are very loyal and have an even temperament. But at
>> the same time, I want to have an open mind and consider what other
>> types of dogs might have to offer. By the way, I love the names of
>> all three of your dogs. Great dog names!
>>
>> On 10/31/13, minh ha <minh.ha927 at gmail.com> wrote:
>> Hi Shickeytha,
>>
>> I want to echo what Hannah said in her email. I am working with my
>> first guide, Viva from Guide Dogs for the Blind on their Oregon
>> campus. As a college student, financial and post-graduation support
>> were the two most critical aspects that I was looking for in a guide
>> dog school. I felt like GDB provided both of these and I really
>> liked their positive training methods as well as the respectful way
>> they treat their handlers. Regarding the breed of dog, I think that
>> ultimately needs to be your decision. Each individual has their
>> preference and people are going to tell you their choice is the best.
>> GDB only works with labs and golden retrievers. My girl is a lab and
>> I couldn't have asked for a better dog; she's extremely energetic and
>> playful, but she's an excellent worker once the harness goes on.
>>
>> Minh
>>
>> On 10/31/13, Chantel Cuddemi <jawsgirl87 at gmail.com> wrote:
>> Welcome to the list!
>>
>> I am working my first dog from Pilot Dogs, a standard poodle named
> Motley!
>>
>> We've been a team for a year and eight months.
>>
>> Good luck with what school you choose!
>>
>> Chantel and Motley.
>>
>> On 10/31/13, Hannah Chadwick <sparklylicious at gmail.com> wrote:
>> Hey,
>> Welcome to the list. I'm working my second guide, Spritz. She is
>> from Guide Dogs for the Blind. She is a black lab; I got her over
>> the
> summer.
>> Since I'm a college student and having had a previous dog that was
>> very high-maintenance, I knew I would need financial assistance and
>> after support. Those were two of the major things I looked for when
>> I applied to schools. The training methods (positive vs negative)
>> used in schools also mattered to me. Of course which may vary on an
>> individual and team basis, but I've come to realize that food
>> rewards go a long way. My first dog was from Pilot because I wanted
>> a poodle, but
> she retired after almost a year.
>> My training experience at Pilot was good, but I wasn't as
>> experienced so I didn't have the necessary tools to manage such a
>> high-strung dog. Please email me off-list if you have further
questions.
>> Good luck with the application process and all that.
>> Best, Hannah and Spritz
>> ----- Original Message -----
>> From: Shickeytha Chandler <shickeytha at gmail.com
>> To: "NAGDU Mailing List,the National Association of Guide Dog Users"
>> <nagdu at nfbnet.org Date sent: Thu, 31 Oct 2013 14:08:20 -0400
>> Subject: Re: [nagdu] Guide Dog Schools
>>
>> No problem. I understand that different people have different
>> experiences and perspectives, and I think it is important to
>> consider both positive and negative. Thanks.
>>
>> On 10/31/13, Mike <blinkin4342 at gmail.com> wrote:
>> As a Fidelco client I completely disagree with the statement that
>> Fidelco has contract issues. The issues are definitely personal and
>> not Fidelco's fault.
>> I have had nothing but good experiences with Fidelco over the last
>> three years and I know a lot of people who feel the same way. There
>> are a certain handful of folks on this list who have personal issues
>> with Fidelco and tend to be much louder than the people who have
>> good experiences.
>> You should definitely read the contract to make sure you are aware
>> of the rules. That is the case with any guy dog school. Just keep
>> an open mind.
>> Every school has good and bad things. Every school has someone who
>> loves them and hates them. I'd recommend that you decide what breed
>> you want, see what school meets your needs the best, and go forward
>> from there.
>>
>>
>> Mike
>>
>> On Oct 31, 2013, at 12:18 PM, "Larry D. Keeler"
>> <lkeeler at comcast.net
>> wrote:
>>
>> First, watch out for Fidelco! They have contract issues.
>> Before
>> you
>> decide, make sure you read and understand the contract. The other
>> thing, schools when possible do give you a choice. Now always can
>> they accomidate but usually they can. I went to Pilot because I
>> wanted a poodle. They breed them down there. However, I ended up
>> qith a labradoodle wich is almost as good! As for training at
>> school or at home, I think it would be more useful to train at hom.
>> But, if you know your neighborhood, it doesn't matter as much.
>> ----- Original Message ----- From: "Shickeytha Chandler"
>> <shickeytha at gmail.com
>> To: <nagdu at nfbnet.org
>> Sent: Thursday, October 31, 2013 11:44 AM
>> Subject: [nagdu] Guide Dog Schools
>>
>>
>> Hello all,
>>
>> I am new to the list. I currently travel with a cane, but am very
>> seriously considering getting a guide dog in the near future.
>> I
>> am
>> doing research on guide dog schools to see which might be best for me.
>> I am considering Fidelco, Guiding Eyes and the Seeing Eye.
>> Does
>> anyone
>> on this list have either particularly positive or especially negative
>> experiences with any of these schools? If so, I would be interested
>> to hear your feedback. Also, I noticed that Fidelco does training
>> at your residence, whereas the other schools bring you to their
>> campuses for training. I would like to hear perspectives about the
>> disadvantages and advantages of each of these methods of
> training.
>>
>> Finally, I know that various types of dogs are trained as guides,
>> ranging from labs to German Shepherds. I would like to know if
>> schools give you a choice as to what type of dog you are paired with.
>> Also, I
>> would be interested to hear from anyone who has worked with dogs of
>> various kinds; I'd like to know your thoughts as to whether there
>> are distinct qualities that one breed possesses that another breed
>> does not generally possess. Of course, I am sure all dogs are
>> unique, even within a breed type.
>>
>> I know that is a lot of questions for one email. Thanks in advance
>> for any insight that you can provide.
>>
>> Shickeytha
>>
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>>
>> --
>> "All men dream, but not equally. Those who dream by night in the
>> dusty recesses of their minds, wake in the day to find that it was
>> vanity:
>> but the dreamers of the day are dangerous men, for they may act on
>> their dreams with open eyes, to make them possible." T. E.
>> Lawrence
>>
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