[nagdu] Confronting Discrimination at McDonald's

Sun Jul 13 18:40:02 UTC 2014

Larry,
	This particular location is a franchise with whom we have done a
number of awareness projects. We have a good relationship with their
Director of Marketing and, I am sure, he will take appropriate action to
resolve this.

Marion


-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Larry D Keeler
via nagdu
Sent: Sunday, July 13, 2014 12:12 AM
To: barbandzoe at comcast.net; NAGDU Mailing List, the National Association of
Guide Dog Users
Subject: Re: [nagdu] Confronting Discrimination at McDonald's

The funny thing is that these places are corporate places. I go there often
as well as other fast food joints and haven't had an issue. When I've had
some issues it has usually been a family run place or a local one.
----- Original Message -----
From: "Barb breuer via nagdu" <nagdu at nfbnet.org>
To: "Cindy Ray" <cindyray at gmail.com>; "Name, Full" <nagdu at nfbnet.org>
Sent: Saturday, July 12, 2014 11:56 PM
Subject: Re: [nagdu] Confronting Discrimination at McDonald's


>
> Maybe I missed something, but the women didn't say she couldn't bring 
> the dog in, it was another co-worker. The manager asked the team 
> member who told him the dog couldn't come in and the team member 
> pointed someone else out. Yes they all needed to have a brush up on 
> the law, but it was a co-worker who said she couldn't bring in the dog.
> ----- Original Message -----
>
> From: "Name, Full" <nagdu at nfbnet.org>
> To: "Marion Gwizdala" <blind411 at verizon.net>, "Name, Full" 
> <nagdu at nfbnet.org>
> Sent: Saturday, July 12, 2014 9:52:08 PM
> Subject: Re: [nagdu] Confronting Discrimination at McDonald's
>
> Do you think that this woman was really the manager?
>
> Cindy
>
> On Jul 12, 2014, at 2:38 PM, Marion Gwizdala via nagdu 
> <nagdu at nfbnet.org>
> wrote:
>
>> Please feel free to disseminate and repost this message as widely as 
>> appropriate.
>>
>>
>>
>> Dear All,
>>
>> Some of you were unable to access the video, so, thanks to a fellow 
>> Federationist who posted it to his YouTube channel, here it is to 
>> view!I have also included a brief narrative from merry that will 
>> offer a little more background before the link.
>>
>>
>>
>> Fraternaly yours,
>>
>>
>>
>> Marion Gwizdala, President
>>
>> National Association of Guide Dog Users Inc.
>>
>> National Federation of the Blind
>>
>> (813) 626-2789
>>
>> (888) 624-3841 (Hotline)
>>
>> President at nagdu.org
>>
>> http://www.nagdu.org
>>
>>
>>
>> High expectations create unlimited potential for the blind!
>>
>>
>>
>>
>>
>> Before everyone views the video I will give a brief description of 
>> what happened before the video was taken.
>>
>>
>>
>> Marion and I walked into our local McDonalds- we have been in this 
>> restaurant hundreds of times. I have lived in this area off and on 
>> since
>> 1988 and have been a permanent resident since 1997. Marion and I 
>> bought our house here in 2003. This area is great for pedestrians 
>> because it has some stores and restaurants within walking distance - 
>> perfect for our lifestyle.
>>
>>
>> Continuing on...
>>
>> We stood together in the lobby waiting for an available cashier for a 
>> few minutes. When we approached the counter a young man came from the 
>> back of the restaurant and stated that the manager said no dogs 
>> allowed. We shared these were service dogs and the cashier stated it 
>> as well. I then asked to speak with his manager, he replied that his 
>> manager did not speak English.
>>
>> I was actually dumbfounded by this. We ordered our food and got our 
>> drinks and sat down to eat.
>>
>>
>>
>> As we ate we discussed with each other that we needed to educate the 
>> manager
>> before we left and video this interaction. We were going to ask for a
>> translater. We video recorded an introduction before moving towards the
>> counter area. As we began to move toward the counter area the manager
>> approached us.
>>
>>
>>
>> Now some thoughts before we spoke to her. Yes our neighborhood has a 
>> great
>> deal of Hispanic speaking individuals, our local Latin American Grocery
>> store has the best and cheapest Cuban sandwiches. Back to topic: As we
>> discussed over our meal although there is a great deal of Hispanic 
>> speaking
>> individuals in our neighborhood there is a higher percentage of English
>> speaking people. It did not make sense to us that McDonalds would put a
>> manager in a restaurant that does not speak English well. The video will
>> show that the manager still claims she speaks little English. After the
>> recording, our cashier was in the lobby taking a break and I asked her if
>> the manager spoke English she stated she did. Unfortunately, as the video
>> will demonstrate, the manager took no responsibility for her employees
>> actions and basically threw them under the bus.
>>
>>
>>
>> We have worked in the past with this McDonalds to do local events and 
>> have
>> contacted a member of upper management (Director of Marketing) for the
>> Corporation. I am sure we will hear from him on Monday. He can view the
>> video as well.
>>
>>
>>
>> I was a restaurant manager in 1984 and if something liked this occurred 
>> in
>> my store, I would have been proactive! I would have been at my customer's
>> table while they were eating, took their receipt, reimbursed them their
>> money, gave them tickets for free meals on their next visit,and I would
>> have told them my employees were wrong in their behavior and I would 
>> train
>> them appropriately. This manager did none of these things and only 
>> appeared
>> to have her employees do her dirty work and then be deceitful in the area

>> of
>> communicating with us. Apologies are not well received when they don't
>> appear genuine! Now for the video!
>>
>>
>>
>> http://youtu.be/kePK2vedOog
>>
>>
>>
>> Merry Schoch, Vice President
>>
>> Florida Association of Guide dog Users
>>
>>
>>
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>
>
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