[nagdu] Discrimination Under the Golden Arches

Wed Jul 16 04:05:55 UTC 2014

Perhaps what he meant is "They have already received training." However,
receiving training and actually understanding/following it are two very
different things. 

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marion Gwizdala
via nagdu
Sent: Tuesday, July 15, 2014 6:49 PM
To: 'Raven Tolliver'; 'NAGDU Mailing List, the National Association of Guide
Dog Users'
Subject: Re: [nagdu] Discrimination Under the Golden Arches

Raven,
	The law presumes that employees are agents of the business;
therefore, if an employee acts in a way that is discriminatory, their
actions are the actions of the entity. Places of public accommodation are
required to train their employees on the legal standards they are expected
to follow. This should include education on rights and responsibilities of
service animal users. In this instance, Mr. Conigliaro asked me what I
wanted to happen and I told him I wanted their employees to be trained on
the rights and responsibilities of service animal users. He replied that
they were already adequately trained, something not readily apparent in this
encounter!

Marion Gwizdala

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Raven Tolliver
via nagdu
Sent: Tuesday, July 15, 2014 8:13 PM
To: Larry D Keeler; NAGDU Mailing List, the National Association of Guide
Dog Users
Subject: Re: [nagdu] Discrimination Under the Golden Arches

Places still have this happen because people work there. You'd be surprised
by the number of people who are uneducated about public access for
assistance dogs. It isn't part of the job training, so it still happens from
time to time. I don't blame the business unless a conversation with a
higher-up results in continued discrimination and/or a lack of sympathy to
the situation.

On 7/15/14, Larry D Keeler via nagdu <nagdu at nfbnet.org> wrote:
> What I don't get is why a lot of places still have this happen! Small 
> family run places I kind of get, but large chaines? I've never had an 
> issue at all of the ones I've been to. No Wendy's, no Burger King, No
pizza hut.
> ----- Original Message -----
> From: "Daryl Marie via nagdu" <nagdu at nfbnet.org>
> To: "Cindy Ray" <cindyray at gmail.com>
> Cc: <NAGDU>; "the National Association of Guide Dog Users"
> <nagdu at nfbnet.org>
> Sent: Tuesday, July 15, 2014 6:50 PM
> Subject: Re: [nagdu] Discrimination Under the Golden Arches
>
>
>>I debated about sending this, but in the interests of discourse...
>> IMHO, I think this whole situation was handled poorly all the way across.
>>
>> 1) The first employee had no right to say that dogs were not allowed 
>> in the McDonalds, and once they were apprised they were guide dogs, 
>> that should have been that. Kudos should be given to the female 
>> employee who obeyed the law and let Mary and Marion enjoy their meal 
>> (forgive me if I read the article incorrectly).
>>
>> 2) The run-around between employees and the "manager" (who may or may 
>> not speak English) - say what? I completely understand the 
>> frustration here, largely due to lack of apology and accurate 
>> information as to who was really in charge.  If she was the manager, 
>> she should have taken her employee to task and been respectful and 
>> apologetic herself; if she wasn't, then that's a whole other can of
worms.
>>
>> 3) Bob Conigliaro, the VP of Marketing for Casper's surprised me; no 
>> matter what, it is the law that service dogs are allowed, period.
>> Unless Mary and Marion went into the kitchen, no employee had the 
>> right to deny access. Some apology should have been given for the 
>> action and poor leadership of the manager. However...
>>
>> 4) I have watched this video several times, and I cannot disagree 
>> with bob
>>
>> Conigliaro's assessment that there was some browbeating going on.  
>> While I
>>
>> completely understand the frustration, and the fact that education of 
>> employees is clearly needed, when one of the first things said was 
>> "I'm going to educate you" I took a step back and my hackles were 
>> raised. I am not an employee, and fully apprised of the rights of 
>> service dog handlers,
>>
>> and HAVE been discriminated against, and think that perhaps an 
>> apology may
>>
>> have been more forthcoming if a bit more diplomacy was used.  I do 
>> think there is a time to be angry and a time to let things go, but 
>> IMHO this situation as outlined lay somewhere in the middle.
>>
>> Getting ready to be tarred and feathered,
>>
>> Daryl and Jenny
>>
>>
>> ----- Original Message -----
>> From: Cindy Ray via nagdu <nagdu at nfbnet.org>
>> To: Marion Gwizdala <blind411 at verizon.net>, NAGDU Mailing List, the 
>> National Association of Guide Dog Users <nagdu at nfbnet.org>
>> Sent: Tue, 15 Jul 2014 15:16:51 -0600 (MDT)
>> Subject: Re: [nagdu] Discrimination Under the Golden Arches
>>
>> Wow! That is so typical. It's just like on the planes when we are 
>> told it is their policy that (fill in the blank.) That was what I had 
>> been told when I was "browbeaten" to sit in the bulkhead. But that 
>> was a mistake because I could look at their website. Southwest's 
>> website said nothing of
>>
>> the sort, of course. The point is that you and Mary should never have 
>> been
>>
>> questioned as to the fact that the dogs were there. I am surprised in 
>> a way that your so-called ally turned out not to be one.
>>
>> Cindy Lou
>>
>> On Jul 15, 2014, at 12:41 PM, Marion Gwizdala via nagdu 
>> <nagdu at nfbnet.org>
>>
>> wrote:
>>
>>> Dear All,
>>>
>>>                Well, the person I thought would be our ally at 
>>> Casper's Company, the franchisee of the McDonald's where Merry and I 
>>> experienced our issue with our guide dogs, has turned the situation 
>>> around so that we are the ones to blame for their unjust behavior. I 
>>> want to invite you to read
>>>
>>> my
>>> blog post that describes my attempt to resolve this issue and my 
>>> response
>>>
>>> to
>>> the final outcome. You may do so by going to
>>>
>>>
>>>
>>> HarnessUp.wordpress.com
>>>
>>>
>>>
>>> Fraternally yours,
>>>
>>> Marion Gwizdala
>>>
>>>
>>>
>>>
>>>
>>>
>>>
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>>
>>
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>
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--
Raven
"if God didn't make it, don't eat it." - John B. Symes, D.V.M.
http://dogtorj.com

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