[nagdu] Discrimination Under the Golden Arches

Thu Jul 17 21:22:28 UTC 2014

Got any friends in the local press? That's really bad that your contact in 
the Casper Company was such a jerk.  I hope some bad press will make them do 
the right thing and train their employees.

Lyn
"Asking who's the man and who's the woman in an LGBT relationship is like 
asking which chopstick is the fork" - Unknown
----- Original Message ----- 
From: "Marion Gwizdala via nagdu" <nagdu at nfbnet.org>
To: "'Raven Tolliver'" <ravend729 at gmail.com>; "'NAGDU Mailing List, the 
National Association of Guide Dog Users'" <nagdu at nfbnet.org>
Sent: Tuesday, July 15, 2014 6:48 PM
Subject: Re: [nagdu] Discrimination Under the Golden Arches

> Raven,
> The law presumes that employees are agents of the business;
> therefore, if an employee acts in a way that is discriminatory, their
> actions are the actions of the entity. Places of public accommodation are
> required to train their employees on the legal standards they are expected
> to follow. This should include education on rights and responsibilities of
> service animal users. In this instance, Mr. Conigliaro asked me what I
> wanted to happen and I told him I wanted their employees to be trained on
> the rights and responsibilities of service animal users. He replied that
> they were already adequately trained, something not readily apparent in 
> this
> encounter!
>
> Marion Gwizdala
>
>
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Raven Tolliver
> via nagdu
> Sent: Tuesday, July 15, 2014 8:13 PM
> To: Larry D Keeler; NAGDU Mailing List, the National Association of Guide
> Dog Users
> Subject: Re: [nagdu] Discrimination Under the Golden Arches
>
> Places still have this happen because people work there. You'd be 
> surprised
> by the number of people who are uneducated about public access for
> assistance dogs. It isn't part of the job training, so it still happens 
> from
> time to time. I don't blame the business unless a conversation with a
> higher-up results in continued discrimination and/or a lack of sympathy to
> the situation.
>
>
> On 7/15/14, Larry D Keeler via nagdu <nagdu at nfbnet.org> wrote:
>> What I don't get is why a lot of places still have this happen! Small
>> family run places I kind of get, but large chaines? I've never had an
>> issue at all of the ones I've been to. No Wendy's, no Burger King, No
> pizza hut.
>> ----- Original Message -----
>> From: "Daryl Marie via nagdu" <nagdu at nfbnet.org>
>> To: "Cindy Ray" <cindyray at gmail.com>
>> Cc: <NAGDU>; "the National Association of Guide Dog Users"
>> <nagdu at nfbnet.org>
>> Sent: Tuesday, July 15, 2014 6:50 PM
>> Subject: Re: [nagdu] Discrimination Under the Golden Arches
>>
>>
>>>I debated about sending this, but in the interests of discourse...
>>> IMHO, I think this whole situation was handled poorly all the way 
>>> across.
>>>
>>> 1) The first employee had no right to say that dogs were not allowed
>>> in the McDonalds, and once they were apprised they were guide dogs,
>>> that should have been that. Kudos should be given to the female
>>> employee who obeyed the law and let Mary and Marion enjoy their meal
>>> (forgive me if I read the article incorrectly).
>>>
>>> 2) The run-around between employees and the "manager" (who may or may
>>> not speak English) - say what? I completely understand the
>>> frustration here, largely due to lack of apology and accurate
>>> information as to who was really in charge.  If she was the manager,
>>> she should have taken her employee to task and been respectful and
>>> apologetic herself; if she wasn't, then that's a whole other can of
> worms.
>>>
>>> 3) Bob Conigliaro, the VP of Marketing for Casper's surprised me; no
>>> matter what, it is the law that service dogs are allowed, period.
>>> Unless Mary and Marion went into the kitchen, no employee had the
>>> right to deny access. Some apology should have been given for the
>>> action and poor leadership of the manager. However...
>>>
>>> 4) I have watched this video several times, and I cannot disagree
>>> with bob
>>>
>>> Conigliaro's assessment that there was some browbeating going on.
>>> While I
>>>
>>> completely understand the frustration, and the fact that education of
>>> employees is clearly needed, when one of the first things said was
>>> "I'm going to educate you" I took a step back and my hackles were
>>> raised. I am not an employee, and fully apprised of the rights of
>>> service dog handlers,
>>>
>>> and HAVE been discriminated against, and think that perhaps an
>>> apology may
>>>
>>> have been more forthcoming if a bit more diplomacy was used.  I do
>>> think there is a time to be angry and a time to let things go, but
>>> IMHO this situation as outlined lay somewhere in the middle.
>>>
>>> Getting ready to be tarred and feathered,
>>>
>>> Daryl and Jenny
>>>
>>>
>>> ----- Original Message -----
>>> From: Cindy Ray via nagdu <nagdu at nfbnet.org>
>>> To: Marion Gwizdala <blind411 at verizon.net>, NAGDU Mailing List, the
>>> National Association of Guide Dog Users <nagdu at nfbnet.org>
>>> Sent: Tue, 15 Jul 2014 15:16:51 -0600 (MDT)
>>> Subject: Re: [nagdu] Discrimination Under the Golden Arches
>>>
>>> Wow! That is so typical. It's just like on the planes when we are
>>> told it is their policy that (fill in the blank.) That was what I had
>>> been told when I was "browbeaten" to sit in the bulkhead. But that
>>> was a mistake because I could look at their website. Southwest's
>>> website said nothing of
>>>
>>> the sort, of course. The point is that you and Mary should never have
>>> been
>>>
>>> questioned as to the fact that the dogs were there. I am surprised in
>>> a way that your so-called ally turned out not to be one.
>>>
>>> Cindy Lou
>>>
>>> On Jul 15, 2014, at 12:41 PM, Marion Gwizdala via nagdu
>>> <nagdu at nfbnet.org>
>>>
>>> wrote:
>>>
>>>> Dear All,
>>>>
>>>>                Well, the person I thought would be our ally at
>>>> Casper's Company, the franchisee of the McDonald's where Merry and I
>>>> experienced our issue with our guide dogs, has turned the situation
>>>> around so that we are the ones to blame for their unjust behavior. I
>>>> want to invite you to read
>>>>
>>>> my
>>>> blog post that describes my attempt to resolve this issue and my
>>>> response
>>>>
>>>> to
>>>> the final outcome. You may do so by going to
>>>>
>>>>
>>>>
>>>> HarnessUp.wordpress.com
>>>>
>>>>
>>>>
>>>> Fraternally yours,
>>>>
>>>> Marion Gwizdala
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>
>>>
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>>
>>
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>>
>
>
> --
> Raven
> "if God didn't make it, don't eat it." - John B. Symes, D.V.M.
> http://dogtorj.com
>
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