[nagdu] Washington Post: Uber sued for allegedly refusingridestothe blind and putting a dog in the trunk

Cindy Ray cindyray at gmail.com
Fri Sep 12 17:26:23 UTC 2014


Well, that is just sad that anyone would even have to do this. What if you are in a hurry.

They are starting here today, and I’m not looking forward to using them.

Cindy

On Sep 12, 2014, at 11:03 AM, Mark J. Cadigan via nagdu <nagdu at nfbnet.org> wrote:

> Raven,
> 
> 
> 
> I have had UBER drivers refuse to transport me. all I do in this situation is hit the button to request another driver. The system normally won't kick the request to the same driver. Or, at least I have never seen it do that. After my new UBER is on its way, I send a quick email to UBER customer support and they refund me any cancelation fees, and supposedly give the driver a talking to, however I can neither prove nor disprove that the drivers ever face consequences.
> 
> 
> 
> HTH
> 
> Mark
> 
> 
> 
> ----- Original Message ----- From: "Raven Tolliver via nagdu" <nagdu at nfbnet.org>
> To: "Dan Weiner" <dcwein at dcwein.cnc.net>; "NAGDU Mailing List,the National Association of Guide Dog Users" <nagdu at nfbnet.org>
> Sent: Friday, September 12, 2014 4:44 AM
> Subject: Re: [nagdu] Washington Post: Uber sued for allegedly refusingridestothe blind and putting a dog in the trunk
> 
> 
>> This just happened to me this past Saturday. Fortunately, I had the
>> option of taking a bus, but I chose to request a Uber because the
>> buses were only running once an hour at the time of day. So I request
>> a Uber, and the guy is 3 minutes away. I'm on the phone with him,
>> telling him where I am because I'm not at a physical address. He pulls
>> up, sees the dog, apologizes and pulls off. Okay, so I gotta go wait
>> for a bus. The biggest pain in the butt with an ap like this is that,
>> unlike a taxi, you can't request another ride, because the one you're
>> going to get is the same person that just left you stranded.
>> Fortunately, I did not get charged for a ride that never happened. And
>> the same as with Nicole's mentioned Taxi Magic, you can only rate and
>> comment on drivers after your ride.
>> I love Uber. Every other driver I've had was incredibly nice. But
>> something has to change. This is a service provided to the public, so
>> they need to pull up their drawers, own up, and realize that they must
>> accommodate people with service dogs as such.
>> 
>> On 9/12/14, Dan Weiner via nagdu <nagdu at nfbnet.org> wrote:
>>> Well you know the problem with specifying that you have a guide dog is
>>> this"
>>> Honestly when I've done it I still get drivers who have issues--smile.
>>> Not always of course, but it has happened several times when I would say
>>> that I'm blind and have a service dog or guide dog that then the driver
>>> would come and act like a numbskull and claim whatever excuse:
>>> Allergies, fear of dogs, or ""I don't take dogs".
>>> 
>>> 
>>> So I suppose what has to happen is that penalties need to be beefed up and
>>> they have to be laws with real clout, I mean readily enforceable.
>>> 
>>> Dan W.
>>> 
>>> dcwein at dcwein.cnc.net
>>> 
>>> 
>>> 
>>> -----Original Message-----
>>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nicole Torcolini
>>> via nagdu
>>> Sent: Friday, September 12, 2014 12:24 AM
>>> To: 'debby phillips'; 'NAGDU Mailing List,the National Association of Guide
>>> Dog Users'; 'Marion Gwizdala'; nyagdu at nfbnet.org; njagdu at nfbnet.org;
>>> flagdu at nfbnet.org; nagdu-leaders at nfbnet.org
>>> Cc: marion.gwizdala at verizon.net
>>> Subject: Re: [nagdu] Washington Post: Uber sued for allegedly
>>> refusingridestothe blind and putting a dog in the trunk
>>> 
>>> This is going to happen with any service that uses apps for scheduling that
>>> does not provide a way for specifying  that you have a service dog. I know
>>> that some people don't like specifying that they have a service dog with
>>> them, but I would rather wait a little longer for someone who will take a
>>> dog than wait at least double time for someone to come, see the dog, and
>>> then get someone else, provided that I realize right away what has
>>> happened.
>>> There is another app called taxi Magic, and I have had this happen to me at
>>> least two or three times. There needs to be laws about smart phone apps for
>>> scheduling that say that the app has to allow the user to provide feedback
>>> to the company that the driver drove off when they saw the dog. Taxi Magic
>>> has a ride survey, but you don't get to take it if the driver cancels the
>>> ride, which is what most of the drivers did.
>>> 
>>> Nicole
>>> 
>>> -----Original Message-----
>>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of debby phillips
>>> via nagdu
>>> Sent: Thursday, September 11, 2014 9:11 PM
>>> To: Marion Gwizdala; NAGDU Mailing List,the National Association of Guide
>>> Dog Users; nagdu at nfbnet.org; nyagdu at nfbnet.org; njagdu at nfbnet.org;
>>> flagdu at nfbnet.org; nagdu-leaders at nfbnet.org
>>> Cc: marion.gwizdala at verizon.net
>>> Subject: Re: [nagdu] Washington Post: Uber sued for allegedly refusing
>>> ridestothe blind and putting a dog in the trunk
>>> 
>>> Hi all, there's another company similar to Uber called Lift.  The same
>>> thing
>>> happened to a friend of mine.  He and his dog were supposed to be picked up
>>> at work and driven home.  He lives in another city from our job, and
>>> there's
>>> no bus connection between the two.  So when he downloaded LIFT to his
>>> phone,
>>> he was given a bunch of free rides, which was their offer for new folks.
>>> Anyway, the car came to get him and when the driver saw that the blind
>>> person had a dog, he left.  Not sure what he is doing about this.  I had
>>> thought about getting this App and using Lift, but I
>>> don't exactly want to get stranded.    Peace,    Debby and the
>>> Golden Neena
>>> 
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>> 
>> 
>> -- 
>> Raven
>> "if God didn't make it, don't eat it." - John B. Symes, D.V.M.
>> http://dogtorj.com
>> 
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> 
> 
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