[nagdu] Access Denied on Airline

Passle Helminski passle at roadrunner.com
Sun Feb 22 15:49:08 UTC 2015


US AIR has the  same policy with their small planes.

Passle

On Feb 21, 2015, at 11:05 PM, Cindy Ray via nagdu <nagdu at nfbnet.org> wrote:

> 
> 
> -----Original MessHere is what they say. I don't think this is totally
> legal.
> Service Animals
> 
> ACO accepts fully trained dogs and service animals. Service animals that are
> accompanying a disabled passenger or government official will be carried at
> no additional charge to the customer.
> 
> ACO can only carry one live animal per flight. Service animals will be
> accepted on a first-come, first served basis.  In the event of two animals
> present we will accommodate subsequent passenger(s) on the next available
> flight(s) with human passenger. Service animals must meet the following
> conditions:
> A service animal must be identified as such.  Acceptable evidence includes
> identification cards, other written documentation, and presence of
> harnesses, tags or the credible verbal assurances of a qualified individual
> with a disability using the animal.
> Service animals must be controlled by the passenger traveling with the
> animal.  If the animal cannot be controlled, ACO reserves the right to
> refuse the boarding of this animal.
> Service animals must be restricted to the passenger's area and must not
> invade the area of another passenger.
> ACO passengers who are traveling with a service dog will not be seated near
> the exits for the safety of all passengers.  We must ensure that all aisles
> and exits are not blocked in the unlikely event of an emergency.
> Passengers who want to travel with an animal that is used for emotional
> support must provide to ACO documentation from a licensed mental health
> professional stating the animal is indeed needed for the service of a
> passenger.  The documentation must be dated within a year of the scheduled
> travel date.
> Assistance animals in training will not be accepted by Carrier for
> transport.
> All animals traveling are the full responsibility of the accompanying
> passenger.  ACO is not responsible for the behavior of any animal on board
> our aircraft.
> 
> Cindy
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Miranda Morse via
> nagdu
> Sent: Saturday, February 21, 2015 5:02 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: [nagdu] Access Denied on Airline
> 
> Hello All, 
> 
> Flying home yesterday from Chicago O'hare airport I was denied access to fly
> home on AirChoice One. I fly with this airline frequently because they are a
> small airport in my town and I travel monthly. The first time I flew with
> them I had had an issue but I was able to resolve it rather quickly and I
> was able to catch my flight. 
> 
> Yesterday first the flight desk attendant demanded that I show her my guide
> dog's paperwork. For 30 minutes we disagreed with her and tried to tell her
> that they were not required, she made several calls to her supervisor and
> other locations of AirChoice One and then they finally found out that they
> could not require such paperwork. Then they denied us access because they
> said their was another service animal already checked in for the flight.
> They say that their baggage of carry policy says that only one animal can be
> transported at a time. This is a very small airline and their planes have
> only 8 passenger seats. So one hour later we had missed our flight. We tried
> to contact their corporate office but because it was late Friday night their
> was no one their, once again due to them being a small airline.  Their
> policy does say that they are to offer the next available flight to
> passengers when this occurs but there was only 1 seat available the next
> day. So since we were only 4 hours from home we rented a car and drove home.
> They did not even offer to accommodate us in a hotel. 
> 
> What steps do I need to take to be reimbursed for the flight tickets and
> expenses of renting a car. Also what do I need to do to get this policy
> changed in their airline so I do not have to ever have this happen again or
> have it happen to someone else.  Is their policy legal. 
> 
> Any suggestions and assistance is greatly appreciated!
> Thank you in advance. 
> 
> Miranda 
> 
> 
> 
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