[nagdu] FW: Uber denies ride to blind man's service dog

Sat Jul 25 22:32:00 UTC 2015

From: Howard J. Levine [mailto:WB2HWW at earthlink.net] 
Sent: Saturday, July 25, 2015 6:26 PM
To: 'Jenine Stanley'
Subject: RE: [nagdu] Uber denies ride to blind man's service dog

Under the ADA law they must provide equal service to person with a handicap with a service dog. This is not equal service because you will have a longer waite time because another car needs to come.In the United STates we not under religious law, this is not middel east.

From: Jenine Stanley [mailto:jeninems at wowway.com] 
Sent: Saturday, July 25, 2015 6:03 PM
To: Howard J. Levine
Subject: Re: [nagdu] Uber denies ride to blind man's service dog

The point you are missing, Howard and dan, is that Uber has told its drivers that if they *must* refuse to carry a service animal due to religious or medical issues, they *must* stay with the person until another Uber vehicle arrives. How Uber handles things if the driver does not do this is up to individual riders to handle. This means sending in a report to them and giving them a chance to discipline the driver accordingly. 

Sure, in the perfect world this kind of thing wouldn’t happen at all but the day we are perfect is, well, I’ll leave you to your own extrapolation.

Jenine Stanley

jeninems at wowway.com

http://www.twitter.com/jeninems

On Jul 25, 2015, at 4:50 PM, Howard J. Levine <WB2HWW at earthlink.net> wrote:

Hi if Uber sent out memo saying that if a driver could say I will not provide ride because I have a religious or medical reason then thay just cooked there goose. If you are provideing public service such as a car for higher or you have a store open thento the public then you can't use religious reason to not provide service to person with a service dog. The ADA clear about that and federal law sets the standard for that.

-----Original Message-----
From: nagdu [ <mailto:nagdu-bounces at nfbnet.org> mailto:nagdu-bounces at nfbnet.org] On Behalf Of Jenine Stanley via nagdu
Sent: Saturday, July 25, 2015 4:32 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Jenine Stanley
Subject: Re: [nagdu] Uber denies ride to blind man's service dog

Maybe this was a misquote but why is the man filing a complaint with the EEOC? Is that the body in Maddison that handles these types of complaints or am I missing something?

My husband took Uber this week and one of the drivers said they all got a series of memos instructing them to be prepared to carry service animals and if they had religious or medical reasons not to do so, they were to wait with the person. His driver also said it was suggested to carry a blanket or old sheet for the dog to lie on in the car. Of course since most of our dogs lie on the floor whenever possible, this wasn’t necessary but the driver was really excited to convey this info to my husband and his dog. 

I think, like so many other things, this whole system is a work in progress. It’s not going to be perfect, yet we can expect it to be so without being unreasonable.
Jenine Stanley
jeninems at wowway.com

http://www.twitter.com/jeninems

On Jul 25, 2015, at 4:18 PM, Dan Weiner via nagdu <nagdu at nfbnet.org> wrote:

You know cab access is so rampant it's not even funny, and now Uber is
getting in to the act, My god, won't be too long, folks, till we won't
be able to get any cab rrides with our dogs.

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Ginger
Kutsch via nagdu
Sent: Saturday, July 25, 2015 2:55 PM
To: NAGDU Mailing List,the National Association of Guide Dog Users
Cc: Ginger Kutsch
Subject: [nagdu] Uber denies ride to blind man's service dog

Uber denies ride to blind man's service dog

NBC News

Published: July 24, 2015, 10:52 pm

Source:
http://ksn.com/2015/07/24/uber-denies-ride-to-blind-mans-service-dog/

MADISON, Wis. - A Madison, Wisconsin man says he was denied service by
an Uber driver because of his service dog.

It was the man's first time trying to use Uber, and he says it
couldn't have been a worse experience.

Dave Tolmie and Divit have been a pair for the last five-and-a-half years.
And Divit is far from your average dog.

Tolmie was born blind, and he says his service dog, Divit, is a blessing.

Thursday, Divit needed his nails trimmed, so Dave ordered an Uber
after first checking it's website to make sure Divit would be welcome.

But, that was far from the case when the car rolled up.

Dave said, "He said, 'I have a problem with getting the dog in the
car.' I said, 'Oh it's ok, he's used to riding in the car.' He said,
'No I don't want the dog in the car.'"

Dave says he told the driver that Divit was a seeing eye dog, and that
under the Americans with Disabilities Act he's allowed to go with him
everywhere he goes. But, Dave says the driver didn't care.

Dave said the driver cancelled his ride and charged a one dollar
cancellation fee.

According to a statement from an Uber spokesperson: "Driver partners
are instructed in ADA regulations, and while they are permitted under
the law not to take a service animal for issues like allergies, safety
or religious beliefs, drivers with those concerns are directed to wait
with the rider until another Uber arrives."

Dave says he's not so much concerned about getting his dollar back as
he is about making sure no one else has to go through what he did.

Tolmie has filed a complaint with the Equal Opportunities Commission
and the city of Madison, Wisconsin.

He says he's also contemplating getting a private attorney to handle
his case.

Tolmie says he's just lucky the trip wasn't an emergency.

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