[nagdu] Uber and the ADA

Cindy Ray cindyray at gmail.com
Tue May 26 00:48:48 UTC 2015 

They have because they track if you cancel or if the driver does. I couldn't keep track of the guy's license number and name long enough because I was a little shocked and a lot angry.
Cindy


-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Anne Currie via nagdu
Sent: Monday, May 25, 2015 7:28 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Anne Currie; Buddy Brannan
Subject: Re: [nagdu] Uber and the ADA

Hopefully, Uber has a way to track who picked up your request so that when you report the driver, they can find him or her.

Sincerely,
Anne Currie & Wyatt 

Sent from my iPhone

> On May 25, 2015, at 8:21 PM, Buddy Brannan via nagdu <nagdu at nfbnet.org> wrote:
> 
> Yeah, but you can only rate a driver if you actually got a trip. You can't rate a driver who cancels on you. 
> 
> --
> Buddy Brannan, KB5ELV - Erie, PA
> Phone: 814-860-3194
> Mobile: 814-431-0962
> Email: buddy at brannan.name
> 
> 
> 
> 
>> On May 25, 2015, at 8:16 PM, Rebecca Ilniski via nagdu <nagdu at nfbnet.org> wrote:
>> 
>> I've had two cases one in which the driver wouldn't take me because he had allergies to dogs.  When I reported it I got a free ride.  I also had an issue where one driver canceled the ride as he said he had a flat tire and that one I didn't report and still got a free ride.  I ended up having that international driver again and had a pleasant ride.  Oddly enough, the issue that I had with the driver not wanting to take me who had dog allergies was an American driver.  Like I said, any time I've had an issue I always reported it to support at oober.com and within the hour I heard back either with a promotion or free ride on my account.  Also when you rate the driver there's an area where you can give feedback too in the app. Otherwise when I have chosen to use Oober I've had good experiences other than those times I mentioned.  More good rides than bad.
>> 
>>> On 5/25/2015 7:59 PM, Cindy Ray via nagdu wrote:
>>> What kinds of issues have you had with Uber. I reported them, too, and I am skeptical as to what difference it makes. They may tell the "partner", but they don't claim to have that much sway over them.
>>> The woman was very nice, but I'm underwhelmed by the experience, and very, very disappointed. Up until now I had had no problem particularly. I have heard there are others here, but I haven't heard anything specific.
>>> Cindy
>>> 
>>> 
>>> -----Original Message-----
>>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Rebecca 
>>> Ilniski via nagdu
>>> Sent: Monday, May 25, 2015 6:06 PM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>> Cc: Rebecca Ilniski
>>> Subject: Re: [nagdu] Uber and the ADA
>>> 
>>> 
>>> I have had few problems here in Philadelphia. If I do, I just report them at the support address. The responses that I've gotten have been satisfactory with the few issues I've had. Most drivers have been wonderful here thus far. Oober must be different in various areas when they should be consistent across the board.
>>> 
>>> Rebecca and Zeb
>>> email: rilniski at gmail.com
>>> twitter: zebs_mom
>>> Facebook: www.facebook.com/rebeccai5 sent from my  IPhone
>>> 
>>> 
>>> 
>>> On May 25, 2015, at 3:58 PM, Buddy Brannan via nagdu <nagdu at nfbnet.org> wrote:
>>> 
>>> That's definitely a whole lot of nothing. To be fair, I've had similar problems with the regulated taxis, but not here in Erie. No problems with Uber here in Erie either. Not yet anyway.
>>> 
>>> --
>>> Buddy Brannan, KB5ELV - Erie, PA
>>> Phone: 814-860-3194
>>> Mobile: 814-431-0962
>>> Email: buddy at brannan.name
>>> 
>>> 
>>> 
>>> 
>>>> On May 25, 2015, at 3:47 PM, Aleeha Dudley via nagdu <nagdu at nfbnet.org> wrote:
>>>> 
>>>> We definitely did. The only response was “we’ll have our team reach out to the driver.” A.K.A. a whole lot of nothing.
>>>> Aleeha Dudley and Seeing Eye Dog Dallas Vice President, Ohio 
>>>> Association of Guide Dog Users Vice President, Ohio Association of 
>>>> Blind Students Both proud divisions of the National Federation of 
>>>> the Blind of Ohio
>>>> Email: blindcowgirl1993 at gmail.com 
>>>> <mailto:blindcowgirl1993 at gmail.com>
>>>> Phone: 937-733-0525
>>>> The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back.
>>>> “The wind of heaven is that which blows between a horse’s ears.” - 
>>>> Arabian proverb
>>>> 
>>>>> On May 25, 2015, at 3:03 PM, Buddy Brannan via nagdu <nagdu at nfbnet.org> wrote:
>>>>> 
>>>>> I hope y'all are reporting these instances to support at uber.com <mailto:support at uber.com> so they, first, have the opportunity to do something about it and second, so they can't deny it's happening.
>>>>> 
>>>>> --
>>>>> Buddy Brannan, KB5ELV - Erie, PA
>>>>> Phone: 814-860-3194
>>>>> Mobile: 814-431-0962
>>>>> Email: buddy at brannan.name <mailto:buddy at brannan.name>
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>>> On May 25, 2015, at 12:00 PM, Aleeha Dudley via nagdu <nagdu at nfbnet.org <mailto:nagdu at nfbnet.org>> wrote:
>>>>>> 
>>>>>> I have also joined the club of guide dog users denied by uber. I was waiting for a ride outside of a restaurant in Columbus, and needed to be downtown for a panel in a half hour. The driver pulled up, but we could not find him. The person I was with, also blind, but not with a dog, called the driver to see where he was. The driver said he saw us, hung up the phone, and cancelled the ride. As a result, I was late and not a very happy camper.
>>>>>> This just frustrates me that they can try to skate around the law, but the drivers say, at least the good ones do, that they have received a memo about service animals.
>>>>>> 
>>>>>> Aleeha Dudley and Seeing Eye Dog Dallas Vice President, Ohio 
>>>>>> Association of Guide Dog Users Vice President, Ohio Association 
>>>>>> of Blind Students Both proud divisions of the National Federation 
>>>>>> of the Blind of Ohio
>>>>>> Email: blindcowgirl1993 at gmail.com 
>>>>>> <mailto:blindcowgirl1993 at gmail.com><mailto:blindcowgirl1993 at gmail
>>>>>> .com <mailto:blindcowgirl1993 at gmail.com>>
>>>>>> Phone: 937-733-0525
>>>>>> The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back.
>>>>>> “The wind of heaven is that which blows between a horse’s ears.” 
>>>>>> - Arabian proverb
>>>>>> 
>>>>>>> On May 25, 2015, at 10:37 AM, Marianne Denning via nagdu <nagdu at nfbnet.org> wrote:
>>>>>>> 
>>>>>>> Please keep us informed.
>>>>>>> 
>>>>>>>> On 5/25/15, Cindy Ray via nagdu <nagdu at nfbnet.org> wrote:
>>>>>>>> Well, I've joined the ranks of dog users denied the Uber ride 
>>>>>>>> because a driver saw my dog and quickly cancelled before I 
>>>>>>>> could find his car. It was in the parking lot of a restaurant. 
>>>>>>>> I complained to them. But I also mentioned it to Michael 
>>>>>>>> Hingson because of the suits in California. Someone from Uber 
>>>>>>>> called me at 10:00 last night; I thought this to be unreasonable and asked that they call me at another time. They claim they will today.
>>>>>>>> Cindy
>>>>>>>> 
>>>>>>>> 
>>>>>>>> -----Original Message-----
>>>>>>>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of 
>>>>>>>> Buddy Brannan via nagdu
>>>>>>>> Sent: Monday, May 25, 2015 9:23 AM
>>>>>>>> To: NAGDU Mailing List, the National Association of Guide Dog 
>>>>>>>> Users
>>>>>>>> Cc: Buddy Brannan
>>>>>>>> Subject: Re: [nagdu] Uber and the ADA
>>>>>>>> 
>>>>>>>> And for those who had trouble with the link broken in the 
>>>>>>>> middle,
>>>>>>>> http://www.thedailybeast.com/articles/2015/05/21/uber-disabilit
>>>>>>>> y-laws-don-t- apply-to-us.html?via=desktop&source=twitter
>>>>>>>> 
>>>>>>>> 
>>>>>>>> --
>>>>>>>> Buddy Brannan, KB5ELV - Erie, PA
>>>>>>>> Phone: 814-860-3194
>>>>>>>> Mobile: 814-431-0962
>>>>>>>> Email: buddy at brannan.name
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>>>> On May 25, 2015, at 9:07 AM, Dudley Hanks via nagdu 
>>>>>>>>>> <nagdu at nfbnet.org>
>>>>>>>>> wrote:
>>>>>>>> http://www.thedailybeast.com/articles/2015/05/21/uber-disabilit
>>>>>>>> y-laws-don-t
>>>>>>>>> -apply-to-us.html?via=desktop&source=twitter
>>>>>>>> 
>>>>>>>> _______________________________________________
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>>>>>>>> mail.com
>>>>>>>> 
>>>>>>>> 
>>>>>>>> _______________________________________________
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>>>>>>>> enningweb.com
>>>>>>> 
>>>>>>> --
>>>>>>> Marianne Denning, TVI, MA
>>>>>>> Teacher of students who are blind or visually impaired
>>>>>>> (513) 607-6053
>>>>>>> 
>>>>>>> _______________________________________________
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>>>>> 
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