[NAGDU] what businesses can do

[Julie J.]

Story time!  This one comes from my son, who is lead cashier at a small grocery store.  Part of his job is monitoring who comes and goes from the store and ensuring everything is on the up and up.

A lady enters with her small dog.  My son asks, “is that a service dog?”  The lady replies in the negative.  My son informs her she will have to take the dog out.  She gets upset and says she’s never been denied access and she will have to speak to the manager.  My son has zero problem getting the owner.

The owner comes up and my son fills him in on the situation.  The owner asks the lady if it’s a service dog.  It still isn’t.  So the owner tells her to take it out and her family can continue on with the shopping.  She leaves in a huff.

Then the truly horrible part.  The owner tells my son not to tell people they can’t come in the store because they need all the customers they can get.

So what do you do?

Thoughts, ideas, commentary?
Julie 
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