[NAGDU] what businesses can do

[Steven Johnson]

Simply, talk with the owner on clarification of the store's policy.  Are there signs posted? Is it up to the employee's discretion to make this call?  A clear-cut policy will be best for the store, their employees and customers in the end.  It's not a dog issue, it's a policy clarification issue.  
JMO
-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Julie J. via NAGDU
Sent: Wednesday, June 22, 2016 11:00 AM
To: the National Association of Guide Dog Users NAGDU Mailing List
Cc: Julie J.
Subject: [NAGDU] what businesses can do

Story time!  This one comes from my son, who is lead cashier at a small grocery store.  Part of his job is monitoring who comes and goes from the store and ensuring everything is on the up and up.

A lady enters with her small dog.  My son asks, “is that a service dog?”  The lady replies in the negative.  My son informs her she will have to take the dog out.  She gets upset and says she’s never been denied access and she will have to speak to the manager.  My son has zero problem getting the owner.

The owner comes up and my son fills him in on the situation.  The owner asks the lady if it’s a service dog.  It still isn’t.  So the owner tells her to take it out and her family can continue on with the shopping.  She leaves in a huff.

Then the truly horrible part.  The owner tells my son not to tell people they can’t come in the store because they need all the customers they can get.

So what do you do?

Thoughts, ideas, commentary?
Julie 
Courage to Dare: A Blind Woman's Quest to Train her Own Guide Dog is now available! Get the book here:
http://www.amazon.com/dp/B00QXZSMOC
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