[NAGDU] Uber and NAGDU

Tue Jun 28 17:39:40 UTC 2016

Also, make sure you are rating the drivers. As Buddy said, it wasn't a 
refusal, but it was a bad experience. After every trip, you should find in 
your trip details an option to rate the driver. This trip might honour a 
one-star rating. Ratings reflect on drivers, and other passengers can see a 
driver's ratings. Note that they can also rate passengers I think. Sad that 
I don't have Uber in my city now.

Jean

-----Original Message----- 
From: Cindy Ray via NAGDU
Sent: Tuesday, June 28, 2016 4:56 AM
To: 'NAGDU Mailing List,the National Association of Guide Dog Users'
Cc: Cindy Ray
Subject: Re: [NAGDU] Uber and NAGDU

Nancy, don't apologize. Your E-mail is a little apologetic. They are in the
wrong, and if you don't feel the situation is resolved say so. They throw
credits at all these things. I don't have the E-mail anymore, but I would
maybe report it to Tim Elder, one of the attorneys working on this
settlement. The driveres are driving a public conveyance once they sign on
to the Uber app. No ifs, ands, or buts about it. The other day a driver told
me it was his car and he was not a cab. We were actually arguing about GPS
and the route he was taking. I almost told him that there was little
difference once he picked me up, but he was so angry with me already that I
decided to cut my losses and rate him with only 3 stars. I always leave
comments in the comment section where they have you rate, and I usually
respond to the E-mails I get, which I do get when I've done that.
Cindy Lou Ray
cindyray at gmail.com

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nancy VanderBrink
via NAGDU
Sent: Tuesday, June 28, 2016 6:43 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
Subject: Re: [NAGDU] Uber and NAGDU

Hey everybody,
My husband and I had an incident with Uber last night unfortunately it was
our anniversary which made it kind of sad. We called for an Uber to go home
and the gentleman arrived and at first he was very soft-spoken and I could
not understand what he was saying but he pulled around me into the parking
lot whereas at first he had been parked at the curb. So he gets out of his
car and says "do they shed? "Meaning are two Labador seeing-eye dogs. My
response was, if they do it should not be noticeable it should be minimal.
He said "if I take you then I am going to have to wash my car before I can
take anybody else. "We didn't really say anything after that.
He repeated the same phrase more than once and we continued to not say
anything. Personally I was uncomfortable so I didn't really know what to
say. He finally said well get in the car. He did also say that he wished
that Uber had told him that he was picking up a dog.
So, this brings up a question and something that we have had difficulty
dealing with. For a while we were telling people we had a seeing-eye dog. My
husband had a gentleman cancel a trip twice because the first time he
claimed he had been in a vehicle accident the next time which just so happen
to be the next day, he canceled the trip out right. This was after my
husband had disclosed that he had a dog. So, we as a team have decided that
we are not going to disclose whether we have a guy dog or not.

Once we got home, I looked at the app and we went to the process of trying
to figure out how to let goober know that we had had a problem. I was not
able to initially locate the area where it said problem with my service dog.
Interestingly, that is not under the report a problem section. That is under
the excess ability section, which happens to be if you lines down. I would
have never known to go down that far. So, I got a notification this morning
when I woke up that said that Uber had resolved the issue. I was a little
bit confused because nobody contacted me. However, the resolution they came
up with was they were going to credit our account and be sure to mention the
situation at their weekly meeting.
So, the question is do I choose yes or no in relationship to whether they
have solved my problem. I honestly don't know what to do. I want more
information about what they're actively going to do. I understand that it is
their personal vehicle and I also understand it we have labradors and yes,
they are going to head to a certain extent but his reaction was unnecessary.

I'm not out to make anybody's life difficult or be a pain I guess I just
kind of don't know how to proceed.

Sent from my iPhone

> On Jun 27, 2016, at 6:32 PM, David via NAGDU <nagdu at nfbnet.org> wrote:
>
> That way, she's comfortable and I'm comfortable.  I also have complete
control and I know she is not going flying anywhere in case of an accident.
I do need to tell her to keep down when she wants to cool her nose on the
air conditioning vents in case there is an air bag deployment, which I don't
think she would survive. Even at 70 pounds she curls up into a little ball
between my feet just like she does on airplanes.
>
> David and Claire Rose in Clearwater, FL
>
>> On 6/27/2016 3:59 PM, Cindy Ray via NAGDU wrote:
>> That's interesting because I never ask to sit in the front sit with
>> my dog or without. I was in a jeep once and my husband was there. We
>> were both in the back, and it was hard for Fisher to get comfortable.
>> The driver encouraged us to let him on the seat and we did, but I
>> mostly have them on the floor.
>> Cindy Lou Ray
>> cindyray at gmail.com
>>
>>
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via
>> NAGDU
>> Sent: Monday, June 27, 2016 2:55 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> <nagdu at nfbnet.org>
>> Cc: David <david at bakerinet.com>
>> Subject: Re: [NAGDU] Uber and NAGDU
>>
>> I always ask to sit in the front seat with her curled between my feet.
>
>
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