[NAGDU] Uber Driver Fired!

[d m gina]

I will keep this message, I am sure our president has the same information.
Could the information be sent in just the email so you could get to it 
faster, keeping this in the phone?
I never remember things like that when the time comes to do something.
Sorry this happened, but smiling when drivers learn they can't not 
respect the uber training.
Original message:
> After an access denial I had on Sunday, an Uber driver was suspended 
> from the Uber driver app and can no longer drive for them. Here's what 
> happened.

> Thursday, I had to take Jasper (cat) to the vet, so got an Uber. When 
> Cheryl accepted the ride, I texted with:
> "I have a cat in a bag...any allergies?"

> She called me and asked me to cancel the ride, because she had a cat 
> allergy. I told her I was willing to do that. Then she asked how far I 
> was going. Told her not far, she said she'd take me after all since she 
> wasn't far. A car drove up and passed me. She called and asked if Iwas 
> the guy with the dog. When I told her I was, she said she "would need 
> me to cancel because she didn't want to end up breaking out in hives 
> and going to the hospital". I told her this wasn't a problem, I'd 
> cancel, but that she should be aware (since she asked about my dog) 
> that in future, if she got a rider with a service animal, she could not 
> refuse transport. In this case, I understood, since I also had a cat, 
> which isn't a service animal, and I had no problem canceling, but she 
> needed to understand for future reference if she ever got someone else 
> who just had a service dog. She said she understood, made more noises 
> about her allergies and hospitals. I assured her I didn't want her in 
> the hospital either
>   and got another ride.

> Fast forward to Sunday. I'm coming home from the Home Depot, call for 
> an Uber, and get Cheryl. I don't forget anybody. When she called and 
> asked where I was, I told her and went outside, as she said she'd be 
> with me in about 4 minutes. After a while, a car drove by, and the Home 
> Depot employee said, Oh, I think that's her...oh wait, maybe not, she 
> just drove past". Then, I got the cancellation. No comment, no nothing. 
> So I got another ride home.

> So I reported her, this time, for a service animal denial. There isn't 
> much space in the app, so when they asked for clarification, I told the 
> whole story, in detail, in order. They started an internal 
> investigation. Heard from Susie on Wednesday, told her the story, in 
> order, again, just to be sure. She said they'd talk to the driver and 
> look into it, but I felt confident in the outcome.

> I was proved correct this morning when i got the notice that Cheryl was 
> being suspended from the app and could no longer access.

> So, if you have an access problem with Uber and your guide dog, file 
> with them under the "I have a service animal issue" category. Briefly 
> outline what happened. When they write back, give as much detail as you 
> can, including times and driver names and what happened. If you have 
> video (I didn't), and/or a screenshot of the trip confirmation screen, 
> send that in the follow-up email. No such thing as too much detail. 
> Also, forward all correspondence between you and them to
> telder at trelegal.com

> They want to keep track of denials and of resolutions, in case Uber 
> isn't honoring the terms of the settlement. Be sure you also send Tim 
> the final resolution, or let him know if they don't give you the 
> outcome of the investigation.

> --
> Buddy Brannan, KB5ELV - Erie, PA
> Phone: 814-860-3194
> Mobile: 814-431-0962
> Email: buddy at brannan.name







> --
> Buddy Brannan, KB5ELV - Erie, PA
> Phone: 814-860-3194
> Mobile: 814-431-0962
> Email: buddy at brannan.name





> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/dmgina%40mysero.net

-- 
--Dar
skype: dmgina23
  FB: dmgina
www.twitter.com/dmgina
every saint has a past
every sinner has a future