[NAGDU] filing a complaint

[d m gina]

Original I am pleased you got home after all of that.
Glad you stood up for what you know you and your dog can do.
I hope you can get thid worked out.
I wouldn't stop, I would keep going from one person to another.
I am also surprised he didn't ask you how you knew how to get around 
the air port.
message:
> I think I need some moral support before I give myself a stroke. Here's
> the skinny:


> On Saturday while transferring to my second flight in Atlanta I had an
> extremely bad encounter with an airport maintenance employee.    The
> first flight was a bit late in arriving and I had only about 30 minutes
> to make it to the connecting flight.  I had used the escalator down to
> get to where I needed to go quickly. At the bottom of the escalator I
> was approached by a very belligerent person.  He began by asking if I
> had just taken the escalator with that dog.  I answered that I had.
> then he proceeded to yell and I do mean yell.  He identified himself as
> a maintenance employee and told me that he takes dogs paws out of the
> escalator daily.  He called me names including stupid and moron.  He was
> waving his arms and was generally rather threatening.  I stated that it
> was my dog and my decision.  He interrupted me, continuing with the
> names and the tirade about dogs on escalators.  I stated again that it
> was my dog and my decision.  I requested that he mind his own business.
> He continued with his truly epically unprofessional behavior.


> Of course Monty has been trained to navigate escalators.  We had no
> issues on the actual escalator.  I understand that there are differing
> views on the use of escalators with dogs.  I do not wish to debate
> that.  Everything has a risk.  I could get hit by a car crossing the
> street.  I take the risk anyway, because I need to get on with my life.
> I like to believe I am a reasonably intelligent adult with the ability
> to weigh the pros and cons and make my own decisions.


> This morning I called guest services to file a complaint.  The first
> woman on the phone argued with me about dogs on escalators. She said
> that the man was unprofessional and should have calmly informed me of
> the pros and cons instead of shouting and name calling.  I informed her
> that I already know the pros and cons and don't need a lecture from a
> random airport employee who does not know about service dogs, service
> dog training or what my particular dog has been trained to do.  I am
> quite capable of making my own decisions about myself and my guide
> dog.   She transferred me to another department.


> Second lady was much better.  No problems with her at all, except she
> wants me to file an online complaint documenting the whole mess.  I have
> no problem with doing that, except she gave me the web address as
> www at atl.com.  That was supposed to be the web site, not an email, I
> confirmed that.  I tried a couple of web browsers and they won't bring
> it up.  Using www.atl.com does work and appears to be the correct
> address.  However when I go to the contact us page there is supposed to
> be a form, but either I'm not on the right page, or it's an
> accessibility issue.


> Please help!  My blood pressure it as its limit.  Thanks so much to all
> of you for being there in times of stress.  I wouldn't wish this
> experience on anyone, but it's nice to know that all of you understand
> because you've been there and done that.


> Thanks!

> Julie



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--Dar
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every saint has a past
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