[NAGDU] Hello, and Uber Letdown

Fri Mar 10 04:22:48 UTC 2017

I would guess that what Buddy has said is the best bet. Might be better to
quote the part of the law that pertains though.
Cindy Lou Ray
cindyray at gmail.com

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Buddy Brannan via
NAGDU
Sent: Thursday, March 9, 2017 8:08 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Buddy Brannan <buddy at brannan.name>
Subject: Re: [NAGDU] Hello, and Uber Letdown

I wouldn't do that, it just makes it sound like you're itchin' for a fight.
Keep the script and present it when the driver gets to where you are, after
he initially refuses you. 

--
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194 
Mobile: 814-431-0962
Email: buddy at brannan.name

> On Mar 9, 2017, at 8:50 PM, Wayne & Harley via NAGDU <nagdu at nfbnet.org>
wrote:
> 
> *Hi Cindy,
> Thank you for such a great idea.
> I'll write a script to use when texting my Uber drivers. So they'll know
how deep the dog poo will be if they discriminate against me.
> To whit:
> xxxx
> "Hello, I'll be easy to spot.  I'm blind and am traveling with my Service
Dog ( He is white ). Per Federal, and State laws, and Uber policy, you are
legally required to carry myself and my Service Dog to my destination. If
after reading this message, you choose to disobey the laws and Uber policy
and not carry myself and my Service Dog, you are admitting to discriminatory
actions, and  you face termination from the Uber platform."
> XXXX
> Wayne And Harley
> 
> 
> *On 3/9/2017 1:20 PM, Cindy Ray via NAGDU wrote:
>> Of course there would be less ability to prove discrimination if you let
the
>> drivers know you are bringing a dog. You can't file a discrimination
claim
>> as easily if you have volunteered that you have a dog. The driver can
assume
>> you are telling him so he can make a choice. I understand what you are
>> saying about letting them know up front that you have a dog, but it is
truly
>> harmful in the big picture. We need to resolve this issue, and, sadly,
that
>> isn't the way to do it. You have a right to bring the dog. The drivers
are
>> required to take the dog ... end of story. If they are being trained as
Uber
>> claims, they know this and they have taken the job anyway. We all do have
>> moments when we take the high, more efficient road, but when we do that,
I
>> wonder if we are really thinking of the brothers and sisters who follow
us?
>> Cindy Lou Ray
>> cindyray at gmail.com
>> 
>> 
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Joe Orozco via
>> NAGDU
>> Sent: Thursday, March 9, 2017 1:15 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> <nagdu at nfbnet.org>
>> Cc: Joe Orozco <jsoro620 at gmail.com>
>> Subject: Re: [NAGDU] Hello, and Uber Letdown
>> 
>> Has anyone ever used the Contact feature to alert the Uber or Lyft driver
to
>> the presence of a guide dog? I know, I know, we shouldn't have to do
this,
>> but in terms of efficiency, I would rather we get the potential
>> discrimination out of the way up front so I can go about my business and
>> file my complaint. I understand it becomes harder to prove discrimination
if
>> you handle it this way, but I have never had a driver cancel on me thus
far.
>> I would imagine they would if the dog was a problem? I don't know. I'm
>> curious about people's thoughts though.--Joe
>> 
>> On 3/9/17, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
>>> There has been a class action settlement gainst Uber on these issues
>>> in California, and it hold nationally. The National Federation of the
>>> Blind has lawyers, but I can't remember how to reach them. One is Tim
>>> Elder, and I can't remember the name of the other. We will get you the
>>> information so that you can contact them.
>>> 
>>> Cindy Lou Ray
>>> cindyray at gmail.com
>>> 
>>> 
>>> -----Original Message-----
>>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Ed Rizzuto
>>> via NAGDU
>>> Sent: Thursday, March 9, 2017 12:56 PM
>>> To: nagdu at nfbnet.org
>>> Cc: Ed Rizzuto <edrizzutolaw at gmail.com>
>>> Subject: [NAGDU] Hello, and Uber Letdown
>>> 
>>> Hi folks,
>>> 
>>> 
>>> 
>>> I'm new to this list, and a new guide dog user.  I returned home from
>>> training two weeks ago with my German Shepherd and it's going well,
>>> for the most part. I live in Durham, North Carolina.
>>> 
>>> 
>>> 
>>> I'm pretty sure the following situation is not a first. I'd appreciate
>>> any help in how to proceed.
>>> 
>>> 
>>> 
>>> I use Uber on an almost daily basis.  Last Thursday, I requested a
>>> ride to my daughter's school, I confirmed the ride, it was picked up
>>> by a driver, I waited 17 minutes, the driver arrived and pulled into
>>> my driveway.  I approached the car with my dog in harness.  The driver
>>> stated through the passenger side window: "I'm not taking the dog."  I
>>> explainted that I am blind and that the dog is my guide dog. I
>>> explained the law and  explained Uber's policy. The driver just kept
>>> repeating, "I don't care, the dog can't ride in my car."  He locked
>>> the rear passenger door. He backed out of my driveway and drove off.
>>> 
>>> 
>>> 
>>> I filled out the'service dog issue' report template on the Uber app
>>> and a support rep called me several days later.  The rep advised that
>>> Uber takes these matters seriously, that the driver would be
>>> re-notified of his obligations and that the driver would have to
>>> re-affirm his understanding of the law and Uber's policy, and that he
>>> must allow service dogs to ride.
>>> The
>>> support rep advised that the driver may face permanent termination
>>> from the Uber program if he committed another violation.
>>> 
>>> 
>>> 
>>> In my view, Uber's response and policy amounts to an
>>> 'at-least-one-free-pass' anti discrimination policy with no
>>> consequences to the driver and no compensation for the aggrieved guide
>>> dog user.  Uber's software does not even allow me an opportunity to
>>> rate this driver as I was not charged.  The driver will undoubtedly
>>> never pick up a ride request from me or from my home address again.
>>> He simply gets away with this and the Uber pool of drivers available to
me
>> is down by 1.
>>> 
>>> 
>>> My question to the group members is.. To the extent you've experienced
>>> similar discrimination, have you had any more of a positive outcome?
>>> 
>>> 
>>> 
>>> Thanks,
>>> 
>>> Ed
>>> 
>>> 
>>> 
>>> 
>>> 
>>> Edward Rizzuto
>>> 
>>> (530) 570-7000
>>> 
>>> edrizzutolaw at gmail.com
>>> 
>>> 
>>> 
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>>> 
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> 
> 
> 
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