[NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off American Airline flight

[Buddy Brannan]

Apology hell! She wants assurances and proof that they've had training on, you know, things like what the ACAA says (how many ways can we violate that in one flight?). But really, Sue Martin should freakin' *own* her an airline. Just sayin. While this sort of behavior was more common 30 years or so ago, ask Mike Hingson, just...wow. 

--
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194 
Mobile: 814-431-0962
Email: buddy at brannan.name




> On Mar 16, 2017, at 11:06 AM, Chantel Cuddemi via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I saw that article on another list!
> How horrible! I am very disappointed .
> They owe her an apology for this.
> Chantel.
> On Thu, Mar 16, 2017 at 10:58 AM Tracy Carcione via NAGDU <nagdu at nfbnet.org>
> wrote:
> 
>> I wonder, as airlines have started charging for sitting in the bulkhead, if
>> it will be harder to switch to sit there.  I don't care myself, but some
>> do.
>> 
>> Tracy
>> 
>> 
>> 
>> 
>> 
>> From: NJAGDU [mailto:njagdu-bounces at nfbnet.org] On Behalf Of Ginger Kutsch
>> via NJAGDU
>> Sent: Monday, March 13, 2017 9:41 PM
>> To: New Jersey Association of Guide Dog Users
>> Cc: Ginger Kutsch
>> Subject: [Njagdu] Blind woman and guide dog kicked off American Airline
>> flight
>> 
>> 
>> 
>> Blind woman and guide dog kicked off American Airline flight
>> 
>> Samantha York, WLBZ 7:24 PM. EDT March 13, 2017
>> 
>> Video at
>> 
>> http://www.wlbz2.com/news/local/blind-woman-and-service-dog-kicked-off-ameri
>> can-airlines-flight/422219883
>> <http://www.wlbz2.com/news/local/blind-woman-and-service-dog-kicked-off-american-airlines-flight/422219883>
>> 
>> 
>> 
>> FRANKLIN, Maine (NEWS CENTER) -- After requesting a different seat -- Sue
>> Martin, who is blind, and her service dog were kicked off of an American
>> Airlines
>> 
>> flight -- she said the pilot claimed she was a "danger to the flight".
>> 
>> 
>> 
>> Sue Martin of Franklin has had her seeing eye dog, Quan, for the past year.
>> She depends on him to navigate through her daily life. Martin had never run
>> 
>> into an incident like this before her most recent trip to San Diego. There
>> were several connecting flights -- all of which went smoothly until her
>> connector
>> 
>> flight from Washington DC to Dallas. She requested a different seat on the
>> aircraft after she saw it would not accommodate her service dog. "There was
>> not enough room for a 75 pound dog and three adult humans" Martin said.The
>> two were asked to step off of the plane after several requests were made to
>> change seats. "The man said, you have to leave the plane -- I asked him why
>> and he said the crew had decided I was a danger to the flight" Martin said.
>> "I've
>> 
>> never had anything happen like this before". Martin claims there was no
>> altercation between she and the flight attendants and that she couldn't
>> understand why it escalated the way it did.
>> 
>> 
>> 
>> She was traveling with her husband as well -- they had to re-book their
>> flight with a completely different airline at a different airport. "I stood
>> up, reached for Quan's harness and almost began to cry -- this is just so
>> far out of the realm of anything I have ever experienced in all my years of
>> travel" Martin said. "I felt helpless, I felt afraid, I was terrified.
>> 
>> 
>> 
>> Martin filed three separate complaints with the Airline -- it says it will
>> be investigating the matter. NEWS CENTER reached out to the airline as
>> well,
>> a spokesperson said "We take all disability complaints very seriously, and
>> are thoroughly investigating these allegations".
>> 
>> 
>> 
>> Martin stated she's worried about traveling with the airline in the future,
>> especially if she is alone.
>> 
>> 
>> 
>> "Some reassurance that American will better train its personnel is the only
>> way I will feel comfortable getting on another American Airlines flight"
>> Martin said. "I mean if they can kick a blind person off a plane whose dog
>> is perfectly behaved, what can they do next? I don't know".
>> 
>> 
>> 
>> 
>> 
>> 
>> 
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