[NAGDU] Uber complaint

[Ann Edie]

Hi, Tracy,

I wonder how we (or NAGDU) can verify that a driver has been removed from
the service? Is it possible that, as some other people have reported, that
the driver is simply barred from responding to the particular customer's
ride request? Or could the service suspend the driver for a week or a month,
rather than permanently? I would like to see the document that was sent to
the offending driver, rather than just have the service rep report to me on
what action they have taken. I'm just suspicious and would like someone to
be monitoring the actions, so we don't have to just take their word for it.

Good for you, in any case, for following through with your complaint.

Ann

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy Carcione
via NAGDU
Sent: Sunday, April 08, 2018 10:14 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: Tracy Carcione
Subject: [NAGDU] Uber complaint

The other day, a Uber driver denied me a ride because of my guide dog.  I
reported it to Uber, and, after investigating, they have removed the driver
from their service and given me a credit.

Thanks to all who helped me learn how to file my complaint.

I also put both experiences in our rideshare survey, the bad one and the
good one with the driver who picked me up after I was denied.

Tracy

 

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