[NAGDU] Had a problem with lyft a few days ago

[Jordan Gallacher]

And all Lyft did, I found out yesterday, is talk to the driver about the complaint I sent to them.
Jordan

Sent from my iPhone

> On Apr 6, 2018, at 11:05 PM, Michael Forzano via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Ask that your report be assigned to the Trust and Safety team. I was
> denied yesterday and had to call Lyft 3 times before it was finally
> assigned to them. I also got the email that stated I would no longer
> be matched with the driver but I called back and asked it be assigned
> to that team and investigated. And yes, definitely report it on the
> NFB Rideshare site and to Tim Elder.
> 
> Mike
> 
>> On 4/6/18, Jordan Gallacher via NAGDU <nagdu at nfbnet.org> wrote:
>> Ain't that the truth.  I had a big issue with the cab company here where I
>> live about a year ago when they refused to pick me up, and nobody bothered
>> in this state or at the DOJ thought it was important, but yet they are
>> going
>> after the bank I use for a topic off topic for this list.
>> Jordan
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Dan Weiner via NAGDU
>> Sent: Friday, April 6, 2018 5:24 PM
>> To: Michael Hingson via NAGDU <nagdu at nfbnet.org>
>> Cc: Dan Weiner <dcwein at dcwein.cnc.net>
>> Subject: Re: [NAGDU] Had a problem with lyft a few days ago
>> 
>> and it goes on and on, the same thing happened with me and regular cabs
>> when
>> I used to take them, the company would claim that they' put a note in my
>> file or the file under my phone number not to send, say, driver in cab 21.
>> read my lips, cab companies, UBer Lift, and all and sundry, it's illegal
>> not
>> to transport someone because of the guide dog and it's not a dog popularity
>> contest. Until there are actual legal consequences for both drivers and or
>> companies this will keep happening.
>> 
>> 
>> Dan
>> 
>> 
>> 
>>> On 4/6/2018 3:28 PM, Michael Hingson via NAGDU wrote:
>>> Jordan
>>> 
>>> Two things. First please report this on the NFB Rideshare site,
>>> www.nfb.org/rideshare-test. Second please let Tim Elder know about
>>> this. The Lyft actions as described by you go against the agreement.
>>> 
>>> 
>>> Mike Hingson
>>> 
>>> -----Original Message-----
>>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Jordan Gallacher
>>> via NAGDU
>>> Sent: Friday, April 06, 2018 8:08 AM
>>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>>> <nagdu at nfbnet.org>
>>> Cc: Jordan Gallacher <jordangandbelto at gmail.com>
>>> Subject: [NAGDU] Had a problem with lyft a few days ago
>>> 
>>> I had a problem with Lyft the other day when a driver refused to pick
>>> me and my dog up.  I am not happy with how Lyft handled the issue
>>> either.  First they claimed they could not find any rides with the
>>> date and time and driver that I was talking about, and once someone
>>> found it, the only thing they did is block that driver from ever picking
>> me up again.
>>> 
>>> Jordan.
>>> 
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>> 
>> 
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