[NAGDU] NFB rideshare testing program

[Yingling, Valerie]

Dear NAGDU members:

Thank you for your ongoing support of the NFB's rideshare testing program. Your feedback via https://nfb.org/rideshare-test is as important today as it was when we first kicked off the testing program. Please continue to report your rideshare experiences, both positive and negative.

Note too that we've posted at https://nfb.org/rideshare tips on how to reduce ambiguity when interacting with a Lyft or Uber driver or investigator. We want to prevent drivers saying that they didn't know your animal was a service animal. The tips are as follows:

  1.  Help the driver know it is not a pet. Tell your driver, via text, phone call, or in person, that you are traveling with your service animal.
  2.  Tell Uber or Lyft that your driver knew it was a service animal. When you complain, let them know that you told the driver about your service animal. If the incident was witnessed by another person, tell the rideshare company, and if possible provide contact information for the witness.
  3.  Report non-service denial discrimination. If you experience forms of discrimination related to your service animal other than being denied a ride, please report these to Uber or Lyft and to NFB.
     *   NFB: https://nfb.org/rideshare-test

     *   Uber: https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb or, for critical safety concerns, 800-285-9481
     *   Lyft: https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=813147 or 844-250-3174

Sincerely,
Valerie

Valerie Yingling
Legal Program Coordinator
200 East Wells Street, Baltimore, MD 21230
(410) 659-9314, extension 2440 | vyingling at nfb.org<mailto:vyingling at nfb.org>


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