[NAGDU] Chewy

[Miranda]

Hi,
We love Chewy, and we’ve used them for a year or so. We had a situation where an order was delivered to the apartment building in front of us, and they re-shipped the order, telling us that if we were to locate the original shipment to keep it. When we located the original shipment, we called again to verify this, and they told us to definitely keep it. Our products have always arrived in a timely manner with secure packaging.

Sent from my iPhone

> On Jul 11, 2018, at 2:15 PM, Buddy Brannan via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Seconded. I’ve used Chewy and Petflow. Petflow’s boxes are all right, at least they have been when I used them. However, I too, switched to Chewy for slightly lower prices and a somewhat less annoying website with fewer accessibility issues.
> 
> Let me tell you about a situation I just had with Chewy. 
> 
> My bankcard got reissued at the beginning of June due to a data breach. So, when my payment got declined, I was a little bit unhappy, but it was my fault for not fixing it right away. (This process of updating merchants took a while.) Imagine my surprise when I again got a declined payment…seems that I added the new card but the update didn’t become my default payment method. So I fixed that, my card was charged, and I got my two bags of dog food on Saturday.
> 
> Only, I got my two bags of dog food, again, yesterday. For a total of four. 
> 
> After checking my credit card transactions for duplicate charges, I gave Chewy a call at 1-800-MR-Chewy. Imagine my shock when the phone was answered, not by an IVR, but by a human. A human that spoke English. A human that spoke English and lived in Texas. A human that spoke English, lived in Texas, and was actually helpful. 
> 
> I explained what had happened, and she looked it up. Finding no extra shipments, nor any reason why I got two of them, she said, “Well, I’m not putting you through the trouble of sending it back. So, if you can use it, keep it. Would you like to move your next ship date back?” 
> 
> So I got $70 worth of dog food for free. 
> 
> Now that’s above and beyond customer service. 
> 
> Being that I’m in the middle of moving, this will be terribly helpful. Now. How to get some of that to Texas with me in the most cost-effective way? 
> 
> 
>> On Jul 11, 2018, at 1:38 PM, Julie Johnson via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> I've been using Chewy for a few years now and PetFlow before.  Both companies have been great.  I switched to Chewy because the food I was feeding was a bit cheaper.  Also Chewy has better boxes, so your stuff arrives safely.  Pet Flow may have changed boxes.  It's been a few years since I used them.  The only downside to Chewy is that is so super easy to order that it's easy to go nuts and buy more stuff than any sane person strictly needs.
>> 
>> Julie
>> On The Go with Guide-and-Service-Dogs.com
>> http://www.guide-and-service-dogs.com
>> also find my products in the Blind Mice Mega Mall
>> <https://www.blindmicemegamall.com/bmm/shop/Directory_Departments?storeid=1916046>
>> -----Original Message----- From: Keri Svendsen via NAGDU
>> Sent: Wednesday, July 11, 2018 11:26 AM
>> To: Tracy Carcione via NAGDU
>> Cc: Keri Svendsen
>> Subject: Re: [NAGDU] Chewy
>> 
>> I don't use Chewy myself, but I know people who do, and have had no
>> problems.
>> 
>> 
>>> On 7/11/2018 12:23 PM, Tracy Carcione via NAGDU wrote:
>>> Our neighborhood source for dogfood has closed, so we have to go further
>>> afield.  I'm thinking of ordering from Chewy instead.
>>> 
>>> We have ordered from Amazon in the past, but once it was rancid, and we had
>>> to throw it out, so we stopped ordering dogfood from Amazon.
>>> 
>>> Have people had any such problems with freshness from Chewy?
>>> 
>>> Tracy
>>> 
>>> 
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>> 
>> -- 
>> Keri Svendsen
>> 
>> 
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