[NAGDU] Booking Amtrak With a Service Animal

[Buddy Brannan]

Howdy,

Amtrak is doing something new lately. At least, since last time I booked with them about a year ago, anyway. In their online booking process, you can book as a person with a disability. They ask if you’ve got a visual disability, hearing, or mobility. That’s not new. The new part has to do with asking if you use a service dog. If, says the website, you use a large breed (GSD, lab, etc.), you are asked to make reservations by phone. 

I can definitely make a reservation and not disclose, or not disclose my service animal. Still, it seems to me that these questions aren’t exactly legal. What am I missing?

—Buddy