[NAGDU] Another Airline Question

[Danielle Sykora]

Just to address one point: asking the dog’s weight does not make any sense unless all passengers are asked their weight in terms of calculating the total weight in the aircraft. A large dog accompanied by a smaller person may have a total weight less than another passenger.
Danielle and Thai 

Sent from my iPhone

> On Sep 14, 2018, at 4:45 PM, Jenine Stanley via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Alicia, 
> 
> SSR stands for Special Service Request and yes it does mean that they will most likely add on assistance at the airport to your reservation. 
> 
> If you do choose to ignore the request, and if anyone gives you trouble at the airport, contact the Complaint Resolution Officer, CRO. 
> 
> Next, please file the email you received stating that they will not be able to accommodate/register, whatever the language, your animal if you do not give the requested info, with the DOT’s ACAA complaint process. Sorry, I don’t have the direct link here. 
> 
> The airlines claim they request this info to “help us choose the best seating options”. We know that this is not true, though I won’t speculate on wy they do request it. It’s clearly an ACAA violation. 
> 
>> On Sep 14, 2018, at 1:42 PM, Alysha via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> Since all the new service animal policies have been instituted, I've had
>> trouble with airline employees hassling me at the gate for not notifying
>> them in advance about my dog. I'm usually all for advocacy and education,
>> but the gate agents don't listen to a word I say even when I pull up their
>> own policies on my phone to show them, and my frustration level with this is
>> going through the roof. So in order to avoid this drama for an upcoming trip
>> with United, I caved and indicated that I have a guide dog when I bought my
>> tickets. A few days later, I got an email from them with a subject line that
>> partially read "New SSR Request" asking what service my dog performs and
>> what are his weight and breed. Maybe I'm just being stubborn, but I really
>> think that the only piece of info they need is what service he performs. I
>> answered the email saying that as I indicated in my reservation, I have a
>> guide dog. Well, they emailed me back saying that if I don't answer all
>> their questions, they won't be able to add my animal. Does anyone know why
>> they need to know my dog's weight and breed, and am I required to provide
>> that info? Also, what does SSR stand for? Are they going to flag me as
>> needing assistance at the airport? I'm tempted to just ignore their emails,
>> but I know this will just cause more issues when I arrive for my flight.
>> Thanks for any insights!
>> 
>> 
>> 
>> Alysha
>> 
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