[NAGDU] Lyft

Sat Feb 16 21:56:09 UTC 2019

Cindy,
Someone told me we have Uber and the ap no longer tells me sorry no service 
in your area.  However every time I check it tells me there are no cars 
available.  Still, I'm hopeful I'll get to use it one of these days.  I 
don't actually know that there are 2 drivers, but whatever number it is, it 
isn't very many.   Also it is quite possible  that the drivers would 
recognize my name and know I am that blind lady.  The joy of being the only 
blind person in a small town.

Mike,

I am not suggesting that I wouldn't pursue filing a complaint, I am simply 
stating that I do not have the luxury of waiting for a driver who is okay 
with the dog, as some others have suggested they are willing to do.  Even if 
I had hundreds of drivers available, I still don't agree with the idea of 
giving anyone a pass on following the law.

You asked what I have to lose, if the very limited driver pool goes away 
because they refuse to follow the rules.  True I have no more or less 
transportation options as I had before, but I have lost an opportunity.  I 
also run the risk of making my life even more complicated.  Remember this is 
a small, small town and everyone knows everyone.  I'd like to avoid being 
the cause of getting someone fired if I can at all help it.   There are 
serious social consequences for that sort of thing.

Julie
On The Go with Guide-and-Service-Dogs.com
http://www.guide-and-service-dogs.com
also find my products in the Blind Mice Mega Mall
<https://www.blindmicemegamall.com/bmm/shop/Directory_Departments?storeid=1916046>
-----Original Message----- 
From: Cindy Ray via NAGDU
Sent: Saturday, February 16, 2019 1:23 PM
To: 'NAGDU Mailing List,the National Association of Guide Dog Users'
Cc: cindyray at gmail.com
Subject: Re: [NAGDU] Lyft

We do have to think of all the possible possibilities; yet we also have to 
try it to see what will happen. The majority of drivers do not refuse the 
dog. If you are going to use Uber, you would have to find a back up plan for 
the possibility I think, but once you have ridden with both of the drivers, 
it seems it would work out. Trust me, I am not in a position to say that for 
sure. I am surprised that Uber has come there. It will be interesting to see 
how it all works out.
Cindy Lou Ray
cindyray at gmail.com

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Julie Johnson via NAGDU
Sent: Saturday, February 16, 2019 5:08 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users 
<nagdu at nfbnet.org>
Cc: Julie Johnson <julielj at neb.rr.com>
Subject: Re: [NAGDU] Lyft

To those who don't mind about announcing ahead of time you have a dog, 
losing a driver, or waiting for the next one who is willing to take your 
dog.

I live in a very small town, about 8,000 people.  We recently got Uber here.
Huge cheers!  I have been waiting a long, long time for this.  However, 
because of the small size of my town, there aren't very many drivers.  Many 
times when I check there are no cars at all available.  That is a problem 
all by itself, but what if the two drivers we do have decide they don't want 
to take my guide dog?  I can't just wait for the next car.  I can't afford 
any access denials.  It doesn't matter so much if my dog is in my profile, 
it's going to be obvious at least after the first trip anyway, but what 
happens if they stop taking my ride requests because they know I have a dog?
I'm stranded and Uber will be useless to me.

I do not have the luxury of anonymity here.  I need the drivers to abide by
the law every single time, no exceptions.   So far I have not used Uber,
partly because there haven't been drivers when I wanted and partly because I 
am afraid that even if I get the first ride I will be stranded for the 
return trip.

I know that sometimes we think only about where we live, our situation and 
our preferences, but I think it's important, especially when dealing with 
issues of legal enforcement, to think bigger.

Julie
On The Go with Guide-and-Service-Dogs.com 
http://www.guide-and-service-dogs.com
also find my products in the Blind Mice Mega Mall 
<https://www.blindmicemegamall.com/bmm/shop/Directory_Departments?storeid=1916046>
-----Original Message-----
From: Susan Jones via NAGDU
Sent: Friday, February 15, 2019 9:04 PM
To: 'NAGDU Mailing List,the National Association of Guide Dog Users'
Cc: Susan Jones
Subject: Re: [NAGDU] Lyft

Personally, I would rather the first car that takes my ride be my ride.
I would rather not waste time with a driver that finds out I have a dog, 
then chooses to cancel.
When I used to order taxis, I would give them that information, b/c it took 
too long to get another taxi.
I would just as soon not give my business to someone who is reluctant to 
take my dog.
Thankfully, there are enough Uber and Lyft drivers on the road in my area 
that it doesn't matter.

Susan and Liza

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray via 
NAGDU
Sent: Friday, February 15, 2019 9:02 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: cindyray at gmail.com
Subject: Re: [NAGDU] Lyft

No, I don't think we are saying this at all. Most of the time drivers will 
discover we have dogs and will not take the call. That is the only way they 
could get away with it. If they take the drive and then, discovering you 
have a dog, they cancel, that they aren't to do. It would seem to me 
personally to be a problem that they have a secret profile that tells them 
we have a dog. I don't know what the ramifications to that would be. We'll 
have to see later on, but we are still involved with plotting how the 
settlement is going.
Cindy Lou Ray
cindyray at gmail.com

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Dan Weiner via NAGDU
Sent: Friday, February 15, 2019 4:17 PM
To: Aleeha Dudley via NAGDU <nagdu at nfbnet.org>
Cc: Dan Weiner <dcwein at dcwein.cnc.net>
Subject: Re: [NAGDU] Lyft

so basically we are saying htere is no way to enforce any access lawas when 
we are on uber or lift?

Dan

On 2/15/2019 12:34 PM, Aleeha Dudley via NAGDU wrote:
> Hi all,
> Deanna, I agree with Cindy. Definitely report it at nfb.org/rideshare-test
> <http://nfb.org/rideshare-test>. I just dug through my Lyft app and can’t
> find anything in mine, and I have definitely reported service animal
> issues to them in the past. It would be interesting to know, if you look
> in your app’s settings, if there is something about your dog in profile
> settings.
> Aleeha
>
>> On Feb 15, 2019, at 11:25 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org>
>> wrote:
>>
>> I think I would call them. Also, note it in the survey at nfb.org. I
>> should
>> think you could see it in your profile. If it is also secret from you,
>> that
>> is even a bigger problem.
>> Cindy Lou
>> cindyray at gmail.com
>>
>>
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Deanna Lewis via
>> NAGDU
>> Sent: Friday, February 15, 2019 9:29 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> (nagdu at nfbnet.org) <nagdu at nfbnet.org>
>> Cc: Deanna Lewis <DLewis at clovernook.org>
>> Subject: [NAGDU] Lyft
>>
>> Hi all,
>> I took a Lyft into work this morning. The driver was very nice and
>> knowledgeable; he had no issues with Mambo.
>> However, he mentioned that there was a note in my profile that states I
>> have
>> a service dog. I am not very comfortable with that note in there. If a
>> driver sees that I use a guide dog ahead of time, that will give them a
>> reason to deny me simply because of the dog. They could tell Lyft any
>> number
>> of excuses for cancelling the ride, so how could I or Lyft prove that
>> they
>> denied me due to the presence of my guide dog? I do not typically give
>> advanced notice, and in my opinion, that note in my profile should be
>> removed. I think I will call Lyft today to ask that they remove the note
>> that I use a service dog from my profile.
>> Has anyone else encountered this?
>> Thanks!
>> Deanna
>>
>> -- 
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