[NAGDU] Uber problem

[Star Gazer]

		This won't help you now, Tracey, but in the future, you and
anybody using Uber may want to take a screen shot of the agreed trip and
keep it until the transaction is successful. 

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Susan Jones via NAGDU
Sent: Tuesday, June 18, 2019 4:49 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
<nagdu at nfbnet.org>
Cc: Susan Jones <sblanjones11 at sbcglobal.net>
Subject: Re: [NAGDU] Uber problem

Tracy,

Uber still has the information, even though the driver sprung you back into
the queue, and you got another ride.
Frustrating, isn't it?!

First, report it to the NFB rideshare testing site.
Then, in the Help tab on Uber, report an access issue w/service animal.
You'll see it when you go into Help.
Give them all the details you remember, especially time, date, driver's name
& type of car if you remember.
Someone will contact you from NFB, and they'll want to see the report you
sent to Uber, as well as any followup e-mails you exchanged with them.

No guarantees, but you might get a free ride from Uber out of the deal.  You
certainly deserve it.

All the best!

Susan

P.S.  I'm the rideshare test coordinator for Indiana, and Raul Gallegos is
the rideshare test coordinator for Texas.  I'm sure there are other
coordinators on here, too, and we'll be happy to answer any questions, or
help you with any needed additional information.
-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy Carcione
via NAGDU
Sent: Tuesday, June 18, 2019 2:40 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'; 'New
Jersey Technology Division List'
Cc: Tracy Carcione
Subject: [NAGDU] Uber problem

I was refused by an Uber today because of my dog, but I don't see the trip
on my trip list at all.  How can I report it?  This guy was just blatant.
"No dog, no dog!"

Tracy

 

_______________________________________________
NAGDU mailing list
NAGDU at nfbnet.org
http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for NAGDU:
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/sblanjones11%40sbcglobal.
net


_______________________________________________
NAGDU mailing list
NAGDU at nfbnet.org
http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for NAGDU:
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/pickrellrebecca%40gmail.c
om