[NAGDU] Uber problem resolved

Thu Jun 20 14:36:26 UTC 2019

One thing I have wondered about though is whether drivers who are dismissed from one platform can just go ahead and join the other one. I don't know if this is logged anywhere or if applicants to the platform have to complete any questionnaire saying if they have denied a service animal and whether that gets checked on. I have also wondered once a driver is dismissed how long they are ineligible to rejoin the platform. If anybody has information about this I'd be curious. When using Lyft or Uber, I have never gotten the same driver twice mainly because I tend to use them more in urban areas where there are a lot of drivers.

Melissa R. Allman
Senior Specialist, Advocacy and Government Relations
The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724,     Fax:  973-525-1081 mallman at SeeingEye.org  

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray via NAGDU
Sent: Thursday, June 20, 2019 10:25 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Cindy Ray
Subject: Re: [NAGDU] Uber problem resolved

Dan, I get where you are coming from on this. However, if we are filling out the form concerning rides both good and bad, as is requested in the settlement, chances are good they did let the drivers go. Of course it is possible that they did no, but I would like to think they are faithfully observing the terms of the settlement and that mostly or wherever possible we are as well.

Cindy Lou Ray
Sent from my iPhone

> On Jun 20, 2019, at 8:16 AM, Dan Weiner via NAGDU <nagdu at nfbnet.org> wrote:
> 
> glad that is resolved however I have my doubts as to whether the driver was dismissed as no one really knows if what they are saying ist ture.
> 
> I used to have problems with cabs and they would claim they'd dismissed the driver and then well, they would send him to me again a few months later--lol but let's hope Uber isn't that way.
> 
> 
> Dan
> 
> 
>> On 6/20/2019 8:55 AM, Tracy Carcione via NAGDU wrote:
>> I took Lisa A's suggestion and put my complaint on the closest trip I 
>> could find.  I said that driver was good, but driver X came first and denied me.
>> I put driver X's real name, of course.
>> Uber got back to me quickly.  My sister was with me when I was 
>> denied, and when they called, so they talked to her as a witness.  A 
>> day later, Uber notified me that the driver had been dismissed.
>> So it was a bit tricky to put in my complaint, but it worked.
>> Thanks for the advice.
>> Tracy
>> 
>> 
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan 
>> Jones via NAGDU
>> Sent: Tuesday, June 18, 2019 4:49 PM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>> Cc: Susan Jones
>> Subject: Re: [NAGDU] Uber problem
>> 
>> Tracy,
>> 
>> Uber still has the information, even though the driver sprung you 
>> back into the queue, and you got another ride.
>> Frustrating, isn't it?!
>> 
>> First, report it to the NFB rideshare testing site.
>> Then, in the Help tab on Uber, report an access issue w/service animal.
>> You'll see it when you go into Help.
>> Give them all the details you remember, especially time, date, 
>> driver's name & type of car if you remember.
>> Someone will contact you from NFB, and they'll want to see the report 
>> you sent to Uber, as well as any followup e-mails you exchanged with them.
>> 
>> No guarantees, but you might get a free ride from Uber out of the 
>> deal.  You certainly deserve it.
>> 
>> All the best!
>> 
>> Susan
>> 
>> P.S.  I'm the rideshare test coordinator for Indiana, and Raul 
>> Gallegos is the rideshare test coordinator for Texas.  I'm sure there 
>> are other coordinators on here, too, and we'll be happy to answer any 
>> questions, or help you with any needed additional information.
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy 
>> Carcione via NAGDU
>> Sent: Tuesday, June 18, 2019 2:40 PM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog 
>> Users'; 'New Jersey Technology Division List'
>> Cc: Tracy Carcione
>> Subject: [NAGDU] Uber problem
>> 
>> I was refused by an Uber today because of my dog, but I don't see the 
>> trip on my trip list at all.  How can I report it?  This guy was just blatant.
>> "No dog, no dog!"
>> 
>> Tracy
>> 
>>  
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> 
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