[NAGDU] Uber problem resolved

[Tracy Carcione]

Yep, I'm a faithful form filler.  My affiliate gets some money if enough
people fill out the form, so we are reminded frequently to do it.
Tracy


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray via
NAGDU
Sent: Thursday, June 20, 2019 10:22 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Cindy Ray
Subject: Re: [NAGDU] Uber problem resolved

Tracy, did you fill out the form on the NFB Site. It is important that you
do that.

I am glad it was resolved. 


Cindy Lou Ray
Sent from my iPhone

> On Jun 20, 2019, at 7:55 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org>
wrote:
> 
> I took Lisa A's suggestion and put my complaint on the closest trip I
could
> find.  I said that driver was good, but driver X came first and denied me.
> I put driver X's real name, of course.  
> Uber got back to me quickly.  My sister was with me when I was denied, and
> when they called, so they talked to her as a witness.  A day later, Uber
> notified me that the driver had been dismissed.
> So it was a bit tricky to put in my complaint, but it worked.
> Thanks for the advice.
> Tracy
> 
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan Jones via
> NAGDU
> Sent: Tuesday, June 18, 2019 4:49 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Cc: Susan Jones
> Subject: Re: [NAGDU] Uber problem
> 
> Tracy,
> 
> Uber still has the information, even though the driver sprung you back
into
> the queue, and you got another ride.
> Frustrating, isn't it?!
> 
> First, report it to the NFB rideshare testing site.
> Then, in the Help tab on Uber, report an access issue w/service animal.
> You'll see it when you go into Help.
> Give them all the details you remember, especially time, date, driver's
name
> & type of car if you remember.
> Someone will contact you from NFB, and they'll want to see the report you
> sent to Uber, as well as any followup e-mails you exchanged with them.
> 
> No guarantees, but you might get a free ride from Uber out of the deal.
You
> certainly deserve it.
> 
> All the best!
> 
> Susan
> 
> P.S.  I'm the rideshare test coordinator for Indiana, and Raul Gallegos is
> the rideshare test coordinator for Texas.  I'm sure there are other
> coordinators on here, too, and we'll be happy to answer any questions, or
> help you with any needed additional information.
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy Carcione
> via NAGDU
> Sent: Tuesday, June 18, 2019 2:40 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users';
'New
> Jersey Technology Division List'
> Cc: Tracy Carcione
> Subject: [NAGDU] Uber problem
> 
> I was refused by an Uber today because of my dog, but I don't see the trip
> on my trip list at all.  How can I report it?  This guy was just blatant.
> "No dog, no dog!"
> 
> Tracy
> 
> 
> 
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