[NAGDU] Ordering from Chewy using an iPhone

[Tracy Carcione]

Thanks Scott.  I followed your advice, and indeed I had an old card in my account.  Once I fixed that, I was able to check out, and Krokus's new squeaky footballs will be on their way soon.  Once again he'll be able to race around squeaking while I'm on the phone.  What fun!
And I should be able to buy stuff using the Chewy app now without any problems.
Thanks all for your help.
Tracy


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Scott Wilson via NAGDU
Sent: Friday, February 12, 2021 12:40 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Scott Wilson
Subject: Re: [NAGDU] Ordering from Chewy using an iPhone

I believe that something I ran into at once as well. You’ll probably have to get out of your cart and going to accounts.

> On Feb 12, 2021, at 12:13 PM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I haven’t ordered from there for a couple of months. I guess I’d consider calling or doing what you suggested yourself.
> Cindy
> cindyray at gmail.com <mailto:cindyray at gmail.com>
> 
> 
>> On Feb 12, 2021, at 10:34 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> I'm using the app, but I don't see any billing info anywhere.  Maybe I have to get out of checkout and go to my account, or something.  I'd think it would show me an error or something, or a prompt for payment, but no.  At least, not anywhere I can find it.
>> Tracy
>> 
>> 
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Rachel Grider via NAGDU
>> Sent: Friday, February 12, 2021 10:40 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Cc: Rachel Grider; Tracy Carcione
>> Subject: Re: [NAGDU] Ordering from Chewy using an iPhone
>> 
>> There is also a Chewy app. That is how I always order from there, and I’ve never had a problem. Once you download the app, you can login with your account, and all of your shopping card information should still be in there.
>> 
>>>> On Feb 12, 2021, at 07:34, Scott Wilson via NAGDU <nagdu at nfbnet.org> wrote:
>>> 
>>> If you have an online account you can just log into it under the account tab on the bottom right hand corner, I believe this is something that I ran into once before as well. Also make sure your payment information is in your account and showing in your cart. This usually shows up when you’re checking out. You may have to click another button to view your billing information. I hope this helps,
>>> 
>>>> On Feb 12, 2021, at 10:24 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
>>>> 
>>>> I am trying to order from Chewy using my iPhone.  I have an account, but
>>>> haven't used my phone to order before.
>>>> 
>>>> I have my toys in my cart.  I put in my promo code.  I see my shipping
>>>> address, and my total.  I tap Place Order, and nothing happens.
>>>> 
>>>> Where am I going wrong?  It's frustrating to be so close and yet so far.
>>>> 
>>>> Tracy
>>>> 
>>>> 
>>>> 
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